MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1780 results found
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missing mythic wildcards
I had 6 rare wildcards and 2 mythic wildcards, when I crafted 2 rare cards I also lost the 2 mythic wildcards
17 votes -
Wildcard Redeem failure
Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.
13 votes -
Card stuck to cursor
I was editing my draft deck when I clicked on a card from the rest of my pool and dragged it and it just got stuck to my cursor. Going out of editing the deck didn't help. Moving to edit a normal deck in my collection resulted in the card being stuck mid air and the cards from those spots were placed in the same mid air position. (screenshots attached)
Only on the first page of the cards collection. It seems to be related to the card position in the edit screen (duhh :D).
41 votes -
wasted wild cards
i used 3 mythic wild cards and a rare but it didn't craft the cards
15 votes -
I recieved a Rare ICR I shouldn't because I already had 4 of them
Dear support of MTG Arena,
In my last playing session I played FNM at Home: Historic and received my second reward, which was a Rare ICR. But in it came a Temple of Silence from the M21 set. This shouldn't have happened, since I already own 4 copies of Temple of Silence in my collection from the M20 set, and duplicate protection is in place.
I believe this is a bug, and for the effectively lost Rare ICR I would like to receive a new one or a Rare Wildcard accordingly.
5 votes -
Level 29 Mastery Bug
Not receiving Mythic Rare card up reaching Mastery Level 29, looks like this is a bug with your game and has been happening to a lot of people. Please fix ASAP as we pay extra for the mastery pass to receive these rewards.
7 votes -
Colour Challenge Decks not Unlocking - Last round also not with Colour Deck
Colour Challenges are not unlocking any of the decks upon completion.
Also the final stage for every colour challenge doesn't happen with that deck but instead asks me to choose another random deck.
I have been playing since the first Beta o I suspect this is related to my account not being reset properly.
I can't get any of the new deck unlocks for any colour challenge.
19 votes -
Missing gems
I just complete a Premier draft event (4 wins). I hit claim prizes, but it did not give me my 1400 gems. My gem count didn't change. I tried restarting the client, but I am still not seeing the gems
7 votes -
Matched against a Historic deck in the Play queue
Yesterday I was matched against a historic deck while playing my standard deck in the Play queue.
14 votes -
colorless commanders make it so arcane signet (and possibly command tower?) cant tap for manna when they should be able to tap for colorless
(Deck Building/Gameplay Bugs)
Colorless commanders make it so arcane signet (and possibly command tower?) can't tap for manna when they should be able to tap for colorless manna, also you're locked into using only one type of basic land.5 votes -
5 votes
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gix
When in deck building, hovering over Gix sleeve causes a big purple square to rotate on screen.
0 votes -
Death Is Temporary, Metal Is Forever sleeves
I have a sleeve art missing in Arena from the Secretversary 2023 sleeves Death Is Temporary, Metal Is Forever sleeve set.
One of the 5 sleeves in the set has no art. Please see attached photos. The Underworld Dreams Sleeve art is missing. Photos and current log file are attached to this request.
Please review the attached photos and log file, before requesting them again.0 votes -
Japanese Card Card Image bug
Looking through my available card sleeves in my profile, two sleeves only appear as black with the Arena logo on them in the card sleeves section and in game during matches. I believe the two sleeves that have been blacked out are the Japanese art Chandra and Japanese art Vivien sleeves. This issue isn't present with the other Japanese art sleeves that I have.
0 votes -
Give us a means to set preferred art in collection/decks
I buy alternate art for cards. Why would I want to be unable to see them in my collection if I had the misfortunate of unlocking their parallax scrolling version. Every single time I make a deck, I have the manually change half the cards to the right version. Do you know how many decks run Takenuma in standard? More than 70%.
You were able to give us a means to select our preferred printing, please do something similar for alternate arts. I should not have to -refuse- to unlock my Mastery Tree because of the parallax card styles becoming…
0 votes -
Unable To Continue Standard Event
I started a standard event but now it shows 2 wins and says "submit deck" but when i try to submit a deck (the same one i was playing with) it give me an error.
I started a standard event. A few days later, I want to complete it. The event says I need to submit a deck. When I submit a deck, I get an error message that says there was an error please try again. It will not let me continue the event. I had 2 wins and zero losses in the event.
0 votes -
Card image glitch when crafting wildcards.
Error when creating cards with jokers, the joker cuts the card into hits
0 votes -
Deck issue with Historic Brawl
So i have a squirrel deck... Today im playing historic brawl... EVERY SINGLE game i have random cards appearing in deck, while the core of my deck mechanic is absent... Planeswalkers that i NEVER put in are being drawn, Trample cards that i never added are in... After the game i go back and check my deck... those cards are not in my deck library. Makes no sense. Whatever you guys did i cant even play some decks because random cards are put in at start of match meanwhile essential deck mechanics are removed... and before replying... no its not…
0 votes -
I cannot use all cards I crafted until restarting app.
Recently I redeemed 6 Mythic Rare wildcards for 3 Unnatural Growths and 3 Zoprandel, the Hunger Dominus'.
Sometimes I can use all 4 of each, sometimes I can only use 1.
It doesn't really need to be resolved, as reopening the app fixes it, but it's quite annoying because it usually takes a while for the app to load.
0 votes -
Sideboard Cards Removed After Match
hey there , I'm reporting an issue I'm having for a couple of days now ive been playing magic a lot an I'm wondering why is it when I'm playing my deck online or with a friend it seems to remove my cards off sideboard that it goes from 15 -7 every time is this something I can fix or do we need an update ?
just letting u know that whenever I play magic my cards from my side board keeps on disappearing I put 15 an when I play online it goes from 15 -7 an i have…
0 votes
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