MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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28839 results found
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Can't block on android
You can't block on android if your opponent has too many creatures because they are outside the visible area and can't be selected.
1 vote -
Draft reward not paid out
I played a premier draft for BRO. When I tried to claim the reward, the loading screen showed and then Arena moved me to the start screen. The draft is gone and the rewards were not posted to my account. Could you please check what happened?
1 vote -
Зависание сервера и проигрыш!
Только что я играл в "Десятиборье 5", проходил матч в режиме драфт. (10.01.2023 12:27 примерное время окончания). Во время второго боя, мой оппонент начал использовать тайм-аут. Я подождал, но к концу времени он не использовался, а анимация зависла. Я перезапустил игру (в общей сложности секунд 30). К моменту подключения к партии оказалось, что это у меня осталось 0 тайм-аутов, а оппонент успел сделать ДВА хода! Из=за сбоев вашего сервера я проиграл бой и матч!
1 vote -
Cannot purchase gems (ZFGameBrowser.exe crashes)
Platform - PC (windows7)
I've made multiple attempts to purchase the Adventurer bundle in the past couple of days (having not previously purchased it) - each time I instead receive the message that ZFGameBrowser.exe has stopped working (see screenshots for crash details).
I have checked and experience exactly the same problem when trying to purchase an ordinary gems bundle.
Essentially, I am unable to spend money on your store - I really hope this can be solved soon as I would like to purchase the current mastery pass, since it is the first one I have seen that includes cosmetics…
1 vote -
攻撃がクリック出来ない
追記5：メールボックスに返答が来ていました。プレイヤーかブレインズウォーカーを選んで攻撃できることが分かりました。ありがとうございました。
追記四：解決しました。ブレインズウォーカーを選択してから攻撃を選択することが出来ました。ブレインズウォーカーが出てきたら攻撃できなくなって毎回負けていたので、相手プレイヤーはブレインズウォーカーのカードを出すだけで勝てている状態でした。先ずはブレインズウォーカーを倒してからプレイヤーに攻撃すればいいと分かりました。
すべて攻撃も個別の攻撃もできませんでした。macです。
クリックしてすべて攻撃を押そうとしてもドラッグ状態になっていて、クリーチャーからボタンへ矢印が出ていました。ボタンが押せませんでした。攻撃ができないので負けました。
ログを添付します。追記：また同じ現象で攻撃できませんでした。
3体出ていたクリーチャーから3本矢印がカーソルに集まっていて、能力の対象を選択するような状態になり、すべて攻撃のボタンをクリックできませんでした。追記2：また同じ現象が起きました。
画像を撮ったので添付します。
攻撃クリーチャーを選択しているのに、矢印が出てしまいすべて攻撃がクリック出来ません。追記3：また同じ現象が起きました。撮った画像を見返すと相手の場にブレインズウォーカーが毎回います。ブレインズウォーカーが相手の場にいると攻撃できないのでしょうか。
1 vote -
Did not receive an item I payed for
I purchased the Haunted Mire land card Holographic skin from the daily deals yesterday (1/7/23 or 1/8/23 depending on timezone). The gems were subtracted from my account, but the item is not available in my inventory and shows that I must pay for it.
1 vote -
The game break in match
I was playing and the games break, in middle of a match. Game froze .
1 vote -
Swapping to Portrait (IOS)
I am unsure how it happened but while I was testing a deck, my game suddenly swapped to portrait mode (IOS). When I turn off portrait lock it allows me to play in landscape (like it normally does even with portrait lock on) but it’s not allowing it out of nowhere right now. I tried to attach a video of it but it said the video type wasn’t supported or something.
1 vote -
Quotation mark bug
Bug on Android
Unclosed quotes on numerous cards within collection.
Closed quotes on "Glimpse the Unthinkable".
Glimpse the Unthinkable is from original Ravnica, and there's no way to acquire Ravnica packs.1 vote -
***** game?
Help me please to understand haw it possible play 2 card with summary cost 5 lands if you have only 4 lands. That player play today against Roros
1 vote -
Game freeze after launching "Consider"
I was in Historic Event and when i launch "Consider" before my attack, i cant' choose card to put in my hand or in graveyard and the game freeze. I wait over 10 minutes, but nothing change. I dont' know if the match was considered win or lose, and if it is possible i want back my 350 gems used to join the event.
Thank you2 votes -
一部のカードの画像が壊れております (The images of some cards is broken)
当初、ローカル環境の画像キャッシュの破損を疑い、サポートに問い合わせしておりましたが、不具合報告をしろとの案内を受けましたので、こちらで報告させていただきます。
【報告内容】
一部のカードの画像が壊れております。
ダニサ、スクイー、ステン、ラタドラビック、アーテイなどの、『団結のドミナリア』のステンドグラス版のカードです。
これについて、もし、これがローカル環境の問題であれば、修整方法を教えていただきたいです。
サンプルとしてダニサの画像を添付します。----English transrated by DeepL----
I initially suspected image cache corruption in my local environment and contacted support, but I was guided to report the problem, so I am reporting it here.[Contents of report]
The images of some cards are corrupted.
These are cards from the stained glass version of Dominaria of Unity, including Danisa, Squee, Sten, Ratadravic, and Artie.
I would like to know how to fix this, if this is a local environment issue.
I am attaching an image of Danisa as a sample.2 votes -
Alchemy Cards in Historic
Get alchemy cards out of the historic format. If I wanted to play Hearthstone, I'd play Hearthstone.
24 votes -
Im stuck with "you must play a game this season to receive your season rewards", I have played many games and still there
Im stuck with "you must play a game this season to receive your season rewards", I have played many games and still there
3 votes -
Protect the Negotiators
Protect the Negotiators vs a kicked spell, like Phyrexian Warhorse.
Scenario:
Given Player A has 5 Mana
When Player A casts Phyrexian Warhorse kicked
Then Player uses all available ManaPlayer B casts Protect the Negotiators
Player B does not kick and uses two manaExpected: Phyrexian Warhorse is countered
Actual: System treats the kicked value as paying the required additional cost from Protect the Negotiators (PtN), AND the System treated the Kicker as triggered as well. In this instance Player A was able to use the one White Mana to pay for both PtN and kicked value.
3 votes -
midweek magic alchemy singleton duplicate rares
Midweek Magic Alchemy Singleton rewards gave me two rares I already had 4x of.
17 votes -
Bought bundle, cards in bundle not available to use
After making a purchase from the store with gold, I did not receive the cards from the bundle.
5 votes -
game counting down as if its opponent
The timer looks as if it's the opponent running out of time, but then when they do, nothing happens. When I restart the client, it's me who has passed their turn/lost.
1 vote -
pausing of gameplay
How often do I feel that when I am at an advantage in gameplay that my game freezes and I can't cast or do anything but restart the game and accept the game loss. It happens everytime I play everyday even at the daily quest game or any featured game. How can you address this kind of issues to majority of us players.
1 vote -
Debt to Kami
Debt to Kami : description Exile creature. Exile enchantment.
PC platform. This card does not function as it should as it doesn't do anything at all.1 vote
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