MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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28839 results found
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Fading Hope Bug
player used fading hope against my Delina, Wild Mage which is 4 total mana. fading hope is 3 mana or less why isnt this card fixed yet? I want some answers on why this isnt fixed!
5 votes -
Bug qualifier event
I just bought a pack of 3400 gems to play the alchemy qualifying event, when I started my first game the game closed instantly before pairing me with another player, it has not been the first month that this situation has happened to me. Then when logging in, the same thing happened again, and later it throws me the result as the first lost game.
I write this email to request a refund of the money used in the event, because due to game problems, I could not play the event properly, losing my investment of 4000 gems1 vote -
game closed before the start of the game
I just bought a pack of 3400 gems to play the alchemy qualifying event, when I started my first game the game closed instantly before pairing me with another player, it has not been the first month that this situation has happened to me. Then when logging in, the same thing happened again, and later it throws me the result as the first lost game.
I am writing this email to request a refund of the money used in the event, because due to game problems, I could not play the event properly losing my investment of 4000 gems1 vote -
New Special Card
Add "Yin and Yang" Enchantment to the Game. Mana cost 5 - one mana of each color: White, Blue, Black, Red, Green. The Enchantment itself will do this: "Whenever you gains life , the opponent target player loses the same amount of life. And vice versa." The card will be of mythic rarity.
1 vote -
1 vote
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Glitch issue
Mana count was off when I was trying to cast a spell; cost me a game and that game was the loss which knocked me out of the tournament
1 vote -
Lost two draft games due to arena crashing
Lost TWO ranked draft games due to arena crashing at the moment an opponent was found. Both times it put me through the "asset error" loading screen, when it finally loaded both games were counted as loses.
3 votes -
Product Suggestion - More low price Phantom Please
I have played more digital MTG this weekend than i have since the last Duels of the Planeswalkers Xbox games. The Mixed-Up Sealed is perfect for really fun brewed jank decks, and something I'd love to see more of.
Please please please can we have more low entry cost phantom events with sealed or draft pools. Personally i'd be happy with a monthly subscription cost to play all draft events as phantom for 'free' but that doesn't seem to be a direction you are keen to go in.
Although the Cubes are more balanced, the fact i don't have to…
3 votes -
Invoke Despair is cheating.
The game is not fun.
3 votes -
event decathlon
i pay 2000 gold for joing the event but I can not enter until the end of the event.
I did not draft,but I lost all my gold.7 votes -
Double Strike dealing damage when blocked.
Double strike without trample dealt damage twice after being blocked. If it's blocked, it's not supposed to then hit player, unless trample, and even then only trample from first strike.
5 votes -
Deals purchase
I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.
7 votes -
Android Crashes Constantly
The Arena app crashes every 15 minutes or so. It's been doing this since the August 24th update. Please look into this. This is not a connection issue or a broken phone. The app crashes randomly no matter what. Please don't dismiss this as if the problem is a bad internet connection or a **** phone. If the problem was on my end, I would have fixed it instead of posting here. I promise, I checked and double checked my end.
Thanks,
NickP.S.
I love the Crimson Vow backgrounds. They're beautiful.
9 votes -
rigged
You delete my comments after how I exposed your cheating with this rigged game.... wow, thats really low....
20 votes -
Bug Moved to damage without being able to cast instant
Had a huge board but the client moved to damage two turns in a row without me being able to cast an instant combat trick to win the game. Was My last loss in the double feature event too. Played on android.
5 votes -
Infinite loop
Player controls Heliod, Sun crowned and Soul warden, Constantly targeting Scurry Oak to make dudes, gain life, make dudes, gain life etc, and cannot be stopped by opponent only play the other player, which can go on for days, weeks, months, years.....
8 votes -
timeout
Your opponent's stacking ability is over 100, and your opponent clicks on a creature each time to put a + 1 / + 1 counter on it. The other party's time should have been consumed, but my time was consumed and I lost the timeout.
8 votes -
ゲームの途中に勝手に敗北処理された
MTGアリーナ十種競技決勝にて
ゲーム中にオニキス教授の＋能力を起動後、一瞬３枚のカードが見えた後、敗北の文字が表示され、敗北扱いにされました。（そのマッチ以前に１－２だった為、この大会３敗扱いで終了）
まだゲームの中盤で、ライブラリ切れによるものではありません。（２０枚程度残っていたはずです。）
また自身のライフも十分あり、オニキス教授の「１点ライフを失う」効果で敗北したものでもありません。
時間についてもすぐに操作したので、時間切れが原因ではないです。
盤面の状況が相当有利だった為、相手が投了ボタンを押しそうなタイミングではあったが、相手が実際に投了したかどうかは不明。まだ２敗ラインであり、勝てばマッチ勝利の状況で相当有利な盤面から理不尽な敗北処理は残念です。
十種競技は予選から決勝進出に向けて頑張ってきました。やっとプレイできて、実力で負けて敗退なら納得できますが、急に敗北処理されるのは残念でなりません。
このイベント自体に参加費を払っている訳ではありませんが、予選からの参加ゴールド、ジェムも考えて、補償頂けますようお願い申し上げます。
なお先の３敗表示後に、
「設定」＞「バグを報告」＞「ログを記録」
にて作ったファイルを添付します。
なおバージョンは「2021.12.10.3971.904583」です。よろしくお願いいたします。
6 votes -
Multiple duplicates
How do I order 10 mythic packs and get 12 of the same banned card!!! This is totally screwed up.
1 vote -
New Update Sudden Death Bug
On iOS:
This prior inconvenience has now become a bug that causes me to automatically concede a match when my deck is at its strongest.
Trelasarra Moon Dancer should have always had an option to skip all SCRY once a top library card has been choosen. I have wasted mine and my opponents time considerably having to confirm every SCRY once I have the card I am looking for.
This is also true of Jugan Defends The Temple. There needs to be an option that says X=0, and skip all other add counter abilities. I can add up to 100…
1 vote
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