MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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28849 results found
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Jump start bug
Jump start not allowing me to continue after confirming my picks
8 votes -
14 votes
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Friends list broken, cannot challenge friend
Friend on iOS can add me as a friend but I disappear immediately, as if I'm offline. Earlier it just said he had no friends, which is rude
Anyways, we've tried direct challenge through friendslist with identical settings but it won't start. Just gives us cancel button
36 votes -
MTG: Arena Duplicate Protection on Reward Cards
On MTG: Arena, the Common & Uncommon Reward Cards from Events/Daily & Weekly Quests Rewarding Cards that are already fully collected in Collection. PLEASE FIX THIS!!! This is a huge deterrent from putting any money towards your product either in-game, or on paper (IRL). P.S. Same may be happening for Rare/Mythic Reward cards.
4 votes -
Jukai Naturalist causes game crash on cast.
At least twice now I've had the game crash on the casting of Jukai Naturalist.
2 votes -
deck selection
During the Slow start weekly event, the Client selected a deck other than the option I clicked on and wont allow me to change it. Every time I click to select the appropriate deck instead it reverts to editing the original deck selection.
5 votes -
Gold missing
40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.
4 votes -
Match frozen
I was playing with my android cellphone the quick draft.
I was attacking and it simply started to run my clock, I was not able to do anything else and despite my time ran out I couldn't even quit the game by conceding. It was an important match to me that would make me win enough gems for the sealed.... 😭😭😭
It is not my first time experiencing this kind of bug.....😞😞😞1 vote -
Buying card sleeves in the store fails and disappears
I bought card sleeves at the store, but the Darvriel card sleeves don't seem to have been purchased successfully. It's not in the collection and it's not in the store, so I can't buy it any more.
1 vote -
My Jump In deck disappeared after 07/07 update
I ran the 07/07/2022 update, then logged in to play. However, my Jump In deck had disappeared. I liked that deck, but sonce they are random, I can’t get it back. Did this happen to anyone else?
1 vote -
Daily Rewards Didn't Give me my FULL reward
Completed 3 Daily Challenges at the same time...3 500 Gold Play Green Spells and it only gave me 1000Gold and 1500XP...XP part was accurate but the gold wasn't.
1 vote -
5 votes
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2 votes
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Where does the fifth copy goes? And mastery pass
Where does the fifth copy goes? It seems that it disapears as soon as I got it. Even rares. Maybe I don't know where it goes, I need some help
I purchased the mastery pass but I didn't get the mythic cards
1 vote -
Suggestion: Proxies for unranked games - 1 proxy per current rank (mythic: 6)
It's painful to use wildcards for a deck you think would work great - but then it doesn't perform as you expected. So you've wasted that precious wildcard ... that's a bad user experience.
In paper magic, there is an easy solutions: Proxies. We put a piece of paper in our sleeves and write the name of the card on it. We test it and if it works we buy the cards.
Like in paper magic, proxies should not be allowed in competitions or ranked games.
For unranked games, to avoid the risk of taking away the fun of collecting…
3 votes -
Endless spawn glitch combo
Endless loop error:
card combo: Heliod suncrowned+peaceful innkeeper+scurry oak= infinite life, infinite token spawns, endless loop in game. See my ID’s game log for 20:10 PST today.
10 votes -
Cannot select decks
Cannot select decks in traditional standard decks, but that decks are available for standard play
8 votes -
Bug with Dockside Chef
I was not given the opportunity to sacrifice dockside chef to istelf before damage, costing me the game. Please issue a refund.
2 votes -
Turn skipped because opponent took too many stepns on their turn
Playing Historic event - opponent has essentially an infinite trigger event, should have had his turn skipped, but because of the amount of triggers, he timed out, them arena didn't end his turn, but did start mine. I couldnt do anything, and when the triggers had resolved it skipped through each of my steps as if I had been the one to timeout. Opponent combo was a lunarch (ETB gain1 life), a 2 mana +1 counter creature, and a squirrel creating creature, and heliod. On PC
3 votes -
1 vote
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