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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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4739 results found

  1. Forced draw

    Summary: I was forced into a draw because the game wasn't able to resolve a finite stack of triggers fast enough. The game gave me a warning three times that if I do not take another action the game will be a draw but no additional action was available for me to take.

    Bug reporting:
    1.)I cast Marwyn's Kindness with X being 21
    In play: "Rosie Cotton of South Lane", "Samwise Gamgee", and "Mondrak, Glory Dominus".

    2.)Occurred on the PC client

    3.) Game forced a draw despite having multiple win conditions available.

    4.) Allowed to finish the stacked triggers without…

    25 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  2. Transparency with RNG, algorithms, test results

    A few months back I recorded 1000 of my b01 ranked games, including land draws as a proportion of cards seen (drawn/scried/milled/whatever was on top of my deck). I calculated the probability of that land draw using a hyper geometric calculator. I assumed the odds of land draws should follow a normal distribution with the mean being a land draw that is proportionate to the lands in the deck.

    I found that games were more likely to be .5 standard deviations away from the mean, in each direction, than they were to be close to the mean. About 22% chance…

    6 votes

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  3. Sparky stuck on Color Challenge and Starter Deck duel

    I have completed BOTH the 'Color Challenge' and the 'Starter Deck Duels' but sparky is stuck in an endless loop of "Wow, you've beaten all of the color challenges". This is my HOME page and will not allow me to participate in any other events that may show on home screen...PLEASE fix this issue. I cant participate in any in-game events that I can see showing on my friends game but not mine (and we have accomplished the same stuff in game). Very frustrating here. Ive seen forums with 30-40 people with this same issue that dates back to August.…

    13 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  4. Shuffler sucks

    Your shuffler sucks ***. Today I have played 3 matches in historic brawl, the first one went great as land drops were good. The second one I had to mulligan and went into a 3 land hand and did not draw another land until 7 turns later. Next I played a landfall deck in which I run 60 lands and started with a 4 land hand and did not draw another land until 8 turns later. This is frustrating at times and makes the game no fun at all.

    55 votes

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    39 comments  ·  Gameplay  ·  Admin →
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  5. poq

    -Broken Mythweaver Poq Interaction-

    Playing Mythweaver Poq after playing Ashaya, Soul of the wild, creates an unbreakable game-lock state. If there is no aristocrat type effect in play it ends the game in a draw after 5 mins of non-stop triggers. Please fix this interaction, as most decks that play one want the other. This creates unintentional loops on a regular basis, but also allows a player in a losing position to lock out the game to avoid a loss.

    16 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Waiting for the server

    It's impossible to enter to the Deck buildings, because the Server seems frozed! Giving a waiting for the server indefinitely!

    5 votes

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  7. Fight with deathtouch doesn't kill opposing creature

    Fought with a deathtouch creature and the opposing creature did not die, caused me to lose a match in draft.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Matchmaking is really fun

    I'm playing the new artifact deck that has the "Simulacrum Synthesizer" card in diamond. Obviously a deck full of artifacts with which many players reach mythic easily in record time because it is an extremely good deck currently.
    I protect these artifacts from cards like "farewell or Brotherhood's End" with counters although it is not always possible.
    Curiously, they only match me against cards like "Karn's Sylex" well into the curve to ***** me and clearly not go up in the ranking since I have no response from artifacts on the sideboard. The algorithm knows how to harm me, it…

    3 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. mana

    You really need to update your algorithm on Mana. Pretty much Arena turns into who gets mana screwed or not to win. Platinum rank trying to climb and reasons i lose is getting mana screwed or get back to back land draws. You guys really need to fix this because its not competitive enough,especially to pay for draft games to qualify when the way to win is determined by not getting mana screwed. Real life i have never added more than 20 lands to a standard deck. on here having to have 25 to 30 to make playable or your…

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  10. cant buy gems or change my payment method

    cant buy gems or change payment method when i do either of them i get a error message

    17 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Systematically stamp out deliberate stalling/roping

    Opponents deliberately stalling/roping before death (as a sore-loser tactic to try get the other player to concede) has become so commonplace, that I doubt I'm the only one being driven away from MTGA.

    Removing the "earned" timeouts would help alleviate this problem, because all they do is provide the players the "ammunition" they need to stall later in the the game.

    I'd also advise shortening the timeout periods, or scaling this depending on the players' ranks (i.e. beginner players get longer turns than matches between veteran players).

    In addition, proving a "report player" button directly within the app would also…

    24 votes

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  12. Mtg Arena - problem server connection

    Dear wizards,

    This post is to signal a major server connection problem with the mtg arena app.
    The game and the app are really amazing, but this problem is seriously ruining it all.
    Basically, if you lose internet connection even for just a fraction of a second, the game stall and a message "waiting for the server" appears. But the app never reaches the server again. You can wait for hours looking at this message, but the app will never reconnect. The only way is to shut down the app and starting it again, but this process takes time and,…

    15 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  13. loss in premium draft

    I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.

    10 votes

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    1 comment  ·  Events  ·  Admin →
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  14. shuffler

    fix the shuffler

    76 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  15. Talion is bugged

    Talion triggers on X spells even though he shouldn’t. My opponent chose 2, and Talion triggered when I cast Old Stickfingers for X=3. This should have had a mana value of 5 on the stack and Talion should not have triggered but it did.

    16 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  16. 4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Fabrication Foundry Glitch

    Hi! I think Fabrication Foundry is still bugged. As you can see in the screenshot, I have 2W available, and a Tinkerer's Tote in the graveyard. However, the game would not permit me to sacrifice my Petrify-enchanted Adaptive Gemguard to return it. I may be missing something, but this seems like a possible glitch with Foundry. I don't expect reimbursement, but it would be great to get if possible. Thanks!

    12 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. trying to change companion crashes game

    Clicking on the "Companion" button in any context crashes my client. Whether I try to change it from the Profile tab or within the deck builder clicking on it consistently and immediately crashes the app direct to desktop. Client is running on Windows PC.

    15 votes

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  19. quick draft

    My quick draft got stuck on loading screen after the update.

    46 votes

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    10 comments  ·  Events  ·  Admin →
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  20. mulligan keep

    I hit mulligan on the opening hand, but it kept the hand and did not mulligan. This was a ranked game

    12 votes

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    2 comments  ·  Gameplay  ·  Admin →
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