MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
9376 results found
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Talion is bugged
Talion triggers on X spells even though he shouldn’t. My opponent chose 2, and Talion triggered when I cast Old Stickfingers for X=3. This should have had a mana value of 5 on the stack and Talion should not have triggered but it did.
15 votes -
Mtg Arena - problem server connection
Dear wizards,
This post is to signal a major server connection problem with the mtg arena app.
The game and the app are really amazing, but this problem is seriously ruining it all.
Basically, if you lose internet connection even for just a fraction of a second, the game stall and a message "waiting for the server" appears. But the app never reaches the server again. You can wait for hours looking at this message, but the app will never reconnect. The only way is to shut down the app and starting it again, but this process takes time and, in the meanwhile, you lose the game.
Please belive me, it happenss all the time, even if you lose connection for less than 1 second. And it happens obviously to my opponents as well, as sometimes they just do not play for a while and then suddenly, they start playing again on the following turn, after draining all their timeouts. This is, again, because they had to restart the app to connect again.
PLEASE NOTE THAT THIS PROBLEM IS NOT RELATEDTO THE DEVICE THAT I USE TO PLAY! It happens on my laptop, as wall as on my i-pad and on my phone.
This is very annoying for many reasons:
1) you spend a lot of time just staring at opponents' timer draining, and then you win the game just because the opponent skipped their turn
2) you spend a lot of time just staring at the 'waiting for the server' message or waiting for the app to restart and load the match again, and then you lose because you skipped one turn;
3) the most interesting part of the game for regular players is to compete for the mythic ranking, and it is annoying and not fair to lose or win according to server connection and not on the basis of the deck and how you play it.Please, please, please, I urge you to solve this problem as soon as possible. It is ruining the whole game.
This game is too good to be ruined in this way.Thanks for your attention,
Andrea.Dear wizards,
This post is to signal a major server connection problem with the mtg arena app.
The game and the app are really amazing, but this problem is seriously ruining it all.
Basically, if you lose internet connection even for just a fraction of a second, the game stall and a message "waiting for the server" appears. But the app never reaches the server again. You can wait for hours looking at this message, but the app will never reconnect. The only way is to shut down the app and starting it again, but this process takes time and,…13 votes -
Rope keeps going when I'm taking actions
I had set up a combination of Ardent Elementalist with Unexplained Disappearance so that I could loop them and scry each time to find the card that I needed from my library. After doing the loop only 4 or 5 times my rope not only started going, but when I continued to take actions it never stopped and time was never added back onto the rope. After only a couple more times my turn was passed.
4 votes -
quick draft
My quick draft got stuck on loading screen after the update.
45 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
73 votes -
cheating
I not surprised. This person cheated heaver, destroying all my creatures with out paying any mana or any thing. The person didn't even play a card. "Thank you" MTG for allowing this to happen on your game. Waiting for the day WotC close down or sell.
3 votes -
Cannot equip 10th Phrase (emote)
The 10th emote line (Phrase type) cannot be equipped, because you get a warning that you're over the limit, even though it shows you not being over the limit.
42 votes -
Fight with deathtouch doesn't kill opposing creature
Fought with a deathtouch creature and the opposing creature did not die, caused me to lose a match in draft.
4 votes -
Playing less and less. Tired of Fixed Wins and Losses.
I play over the board Magic three days a week, about 18-27 a week in total. In three weeks of play, I'll have one or two games that were landslides. I lose, no chance. It happens.
On MTG Arena, EVERY TWO OF THREE GAMES is a landslide, where one person has absolutely perfect cards to match anything you could possibly do, or gets ridiculous draws in dramatic contrast to your horrible draws at crucial moments in the game.
I'm so tired it and find myself playing less and less. I know I'm not the only one that's seen this. Streamers complain about it to thousands of followers. I don't know how WotC isn't embarrassed of the product they've put out.
I play over the board Magic three days a week, about 18-27 a week in total. In three weeks of play, I'll have one or two games that were landslides. I lose, no chance. It happens.
On MTG Arena, EVERY TWO OF THREE GAMES is a landslide, where one person has absolutely perfect cards to match anything you could possibly do, or gets ridiculous draws in dramatic contrast to your horrible draws at crucial moments in the game.
I'm so tired it and find myself playing less and less. I know I'm not the only one that's seen this. Streamers…
7 votes -
land drawing
Hi,
I so tired with this land drawing system. for now, around 1 on 3 game I usually draw 4 at 6 land on a row. Even with deck that purge land. Please do something to rationalize this behaviour, it is a shame ...
54 votes -
mulligan keep
I hit mulligan on the opening hand, but it kept the hand and did not mulligan. This was a ranked game
11 votes -
Missing starter decks
Missing starter decks
I can not get all the starter decks and no mission available for the starter decks-
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176 votes -
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Report afk players
I would like to be able to report players who go afk when they lose. It happens way too often that when it’s very clear I’m going to win, opponents say Good Game and don’t concede but go afk. I have to wait out multiple time fusers, it’s just bm.
16 votes -
3 votes
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Lost draft due to arena crash
Experience connection issue
Observe that Arena never recoversPC - Epic Game StoreExperienced a momentary connection blip- Arena never recovered although other systems in use had internet connectionArena prompts user to reconnectIssue log attachedNone
4 votes -
Spark rank matches not counting and rewards not progressing
Winning spark ranked matches are not counting for my rank, i can't get the rewards nor play other modes because the game is not registering the progression. I already won over 6 games and not a single one counted.
46 votes -
trying to change companion crashes game
Clicking on the "Companion" button in any context crashes my client. Whether I try to change it from the Profile tab or within the deck builder clicking on it consistently and immediately crashes the app direct to desktop. Client is running on Windows PC.
13 votes -
visual BUG
Sometimes after I play some minutes the interface present some visual bugs or in the top menu, where I cannot see anything except white squares or during the sideboard in match games as in the attached example. It's really annoying and all I can do is to restart the application. Can you fix this defect??????
4 votes -
Event expiration date highlighting
On April 21 I joined an OTJ Sealed BO1 event and decided to not play it immediately because I wanted first to try the OTJ limited in some Quick Draft event.
As I always do when I start an event but I do not play it immediately I everyday checked the MTGA event showcase, in the homepage dashboard of the game, to see if the 48 hours countdown of the Sealed event showed up but it did not, neither did in the macrocategory of events "OTJ Limited events" where it usually appear. Beacause of that I was not in hurry with playing the event: I use to wait for that countdown starting to play some of my events and I rely on that. Suddenly I logged in and I found out that the event disappeared and infact I received the prize for zero wins, 200 gems and 3 OTJ packs. I thought it was a bug because the countdown did not showed up this time but after loggin out and in again the event did not appear. So I started reading all of your articles and announcements but I did not find any news about the fact that the Sealed BO1 was going to expire and neither I found an article where the expiration day of that event was clearly reported.
Maybe I am missing something but it seems to me that the expiration day was not underlined or clearly pointed out in your announcements nor in the game itself.
I know that it is probably my fault and that somewhere the expiration day was reported but it was not easy to find also after knowing the event expired and I thought that relying on that countdown was enough as it has always been before and that in some way the event exipration would have been better pointed out. I managed to obtain a refund, a sealed event Token, proving with some screenshot that the countdown did not show up but anyway a better highlighting of event expiration would be appreciated.IDEAS:
I suggest a better highlighting of event expiration date both in-game, where there only is a countdown that sometimes does not show up in the dashboard of the game homepage, for example if there are more relevants news about events, and in your announcements articles, where only the expiration of some events, just like Quick Drafts or Midweek events, is reported. Expiration date of long lasting events like Premier Draft or Sealed of the current set are noy easy to find. One could search in the Event Schedule but an in-game feature would be better.
This would be appreciated for all MTGA events and in particular for those that a player joined but did not already finished playing.I do not know if there was a bug with the missing countdown or if its absence was intended for the OTJ Sealed event, and in this case the fault was totally mine, so thank you WOTC for the refund, but something like an inbox message, or other in-games things like that, reporting all events that are expiring in the next 48 hours would be nice.
Moreover a dedicated in-game section where we can check the expiration date of all events avaiable in MTGA, not only those expiring in 48 hours, would be easy to implement and at the same time would prevent sad things like the one I described to happen and would allow players a better programming of time and resources mantainance.On April 21 I joined an OTJ Sealed BO1 event and decided to not play it immediately because I wanted first to try the OTJ limited in some Quick Draft event.
As I always do when I start an event but I do not play it immediately I everyday checked the MTGA event showcase, in the homepage dashboard of the game, to see if the 48 hours countdown of the Sealed event showed up but it did not, neither did in the macrocategory of events "OTJ Limited events" where it usually appear. Beacause of that I was not in hurry…3 votes -
Separate Alchemy and Historic brawl.
Separate Historic Brawl and Alchemy please. Alchemy cards may be fun for some people but the drafting of cards ruins my enjoyment of the game. Please just give us access to historic brawl without alchemy.
83 votes
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