MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
9085 results found
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unable to login
Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
Both on pc and on phone.20 votes -
Loss suffered during matchmaking
I was in Quick Draft waiting for a game to match. The "cancel" button disappeared as if I had matched. I waited for about a minute, then the "cancel" button reappeared. I cancelled the matchmaker only to find out that a loss had been accrued to that Quick Draft. Can I get my gold/gems back for this?
24 votes -
Overhaul Matchmaking
So i understand you get a lot of complaints about matchmaking and I have a Suggestion that can fix this.
Matchmaking should create a pool of potential players using the following categories and then narrow the search in this order.
Play Time
Total Cards in Collection
Win Loss Percentile
MMR
Each category should give about a 5% up/down leeway similar to Dark Souls 1 matchmaking. This way players match with other more close to their level. If you don't find a match it increases the Leeway by an additional 5% every minute that passes42 votes -
Seal Product Codes Should Not Expire
I bought a new old stock Jace Planeswalker Deck. It came with a digital code to play on Magic Arena but I can't use it apparently because it expired! How does it expire?! Digital is the only way to play right now with the pandemic and I can't use this deck all because Wizards of the Coast has codes expire... makes no sense. They should reactivate all codes that have expired from sealed products.
97 votes -
matchmaking
Matchmaking in Ranked mode constantly pairs you several tiers above where you are currently playing; I'm playing on Platinum tier 4 yet I am constantly paired up against Diamond tier players. Like I get it if I've ranked up that far consistently but I have literally made it to diamond one time... I'm an okay player but this just makes getting a couple wins to get rewards take hours and ultimately not rewarding or fun.
19 votes -
Draft
During the pick phase of a Crimson vow premium draft the game freeze and was impossible to continue the draft phase. Must play the draft with random cards...
21 votes -
Cards not showing up after purchase
I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..
10 votes -
stop cheating
I suggest Wizards stops cheating openly by manipulating the opening hands.
I have played MTG since 1994, and using MTG Arena for long enough to own 3 to 4 copies of every single rare and mythic cards (which also tells you how much money I put in the game).
Whenever I create a new deck, the stats of my opening hands are consistent with what the probability calculus predicted.
But after a week (?), I systematically experience impossible odds, like 4 games in a row with NO lands, or just 1, or 6 lands...
The probability to have 4 times in a row an opening hand with only one land (with a 60 cards deck containing 24 lands) is 0,020736%
Yet this happens at least twice a day, every day.
So unless you don't want me to play (and to give you an average of 150€ a month), please just stop it (or give me my money back because you cheat)
If you feel like being honest, you can join me using my MTG Arena data, I am TPLGME#12443I suggest Wizards stops cheating openly by manipulating the opening hands.
I have played MTG since 1994, and using MTG Arena for long enough to own 3 to 4 copies of every single rare and mythic cards (which also tells you how much money I put in the game).
Whenever I create a new deck, the stats of my opening hands are consistent with what the probability calculus predicted.
But after a week (?), I systematically experience impossible odds, like 4 games in a row with NO lands, or just 1, or 6 lands...
The probability to have 4 times…25 votes -
Match Against Bot with Invalid Deck (cards not in collection)
Hi.
I have a suggestion about match against bot.
In physical game, I can get a card from my friend or in a shop to test a deck before buy the cards.
In MTG Arena, I can build a deck with cards not in my collection.
But a deck with cards not in my collection, I can't play matches against bot to test this deck.
Is it possible to allow a match against bot using a deck with cards not in my collection to test?12 votes -
Missing cards
I am missing cards from my collection. Half of my decks are saying they are missing cards.
16 votes -
12 votes
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Alchemy cards in Historic format
I chose the historic format when creating my deck, I chose the historic gameplay mode when queuing up, I do not include any alchemy cards in my deck, but I still get matched against people with Alchemy cards in their decks. It seems the alchemy set is incorrectly included in the historic playable list.
21 votes -
Alchemy cards in historic brawl
- I made a deck in standard brawl, containing alchemy cards. After changing my deck type to historic brawl, the standard versions of alchemy cards persist but arent legal now. I can add the legal versions to the deck, but i cannot interact with the non-legal ones. 2.I am on PC
- Im not able to delete, move or interact at all with the standard versions of alchemy cards after changing deck type from standard brawl to historic brawl
- expected result: i should be able to interact with these cards even though they arent legal in the format.
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- If you found this glitch or bug or whatever, you can make your deck type to 'brawl' again. Here you got your chance to remove the alchemy standard versions. change back to historic brawl and add the modified versions and you're good to go.
- I made a deck in standard brawl, containing alchemy cards. After changing my deck type to historic brawl, the standard versions of alchemy cards persist but arent legal now. I can add the legal versions to the deck, but i cannot interact with the non-legal ones. 2.I am on PC
- Im not able to delete, move or interact at all with the standard versions of alchemy cards after changing deck type from standard brawl to historic brawl
- expected result: i should be able to interact with these cards even though they arent legal in the format.
- -
- If you found…
21 votes -
continual freezes during gameplay
My arena client continually freezes during gameplay and eventually crashes out with windows error.
It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.
279 votes -
Flash Bug?
Why can I not cast a flash based card in response to my opponent's spell? There was no other card on field with flash , and I had the correct amount and type of mana. Can you please fix this game, inbetween random crashes, and all other sort of ****, this is why I would never recommend or spend any money on this "game" in it's current state, probably lose some friends over this if I did.
13 votes -
Alchemy and Historic
Suggestion :
Arena Historic (Bo1) with Achemy/rebalanced cards
Traditional Historic (Bo3) without Alchemy/rebalanced cards.
Same for Brawl.22 votes -
Cascade broken
I'm trying to play sliver cascade and I'm running into multiple issues. Sometimes when I cast my Commander it will cascade into a card and then not give me the option to cast it. Other times I will have my commander out and cast a 4 drop sliver which will cascade into a 3 drop sliver which will cascade into a 2 drop artifact and not let me choose to cast the artifact. This bug has yet to let me cast my mox amber even though it will cascade to the card. The last bug with this is sometimes it will cascade past legal targets and go until it hits a X spell (only 1 in my deck) The bug in short is once it cascades it won't let me cast the target spell only decline that I don't want to cast it.
I'm trying to play sliver cascade and I'm running into multiple issues. Sometimes when I cast my Commander it will cascade into a card and then not give me the option to cast it. Other times I will have my commander out and cast a 4 drop sliver which will cascade into a 3 drop sliver which will cascade into a 2 drop artifact and not let me choose to cast the artifact. This bug has yet to let me cast my mox amber even though it will cascade to the card. The last bug with this is sometimes it…
31 votes -
mastery missing rewards
Missing lvl 13 rewards from mastery pass 2021.9.0.3880.888241
40 votes -
Premier Draft - Network Error: Unable to join event. Please try again later.
I got this message attempting to join a premier draft. Now, I'm locked into this message. When I go into premier draft, it shows the "Start Draft" button, and when I click it, I get this message.
I've tried restarting Arena and my computer. There's no option to resign. I'm locked into being unable to play premier draft.
12 votes -
Enable banning players that abuse rope
Some players abuse the roping system, clearly to annoy the opponent. It's extremely detrimental to the experience and to the community. Yes, you can report players but frankly no one know if anything happens at all after that.
There should be a feature that if a player ropes every single priority more than 10 times on a game it allows you to ban that player so you don't ever play against that player again.
20 votes
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