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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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9857 results found

  1. Game won’t let me log in

    I can’t log in on my phone it keeps saying waiting on server than says the authorization timed out if I hit reconnect I get a black screen if I re open the app it’s black screen again if I delete and redownload it it doesn’t work again if I log out and try to log back in again it doesn’t work

    15 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  2. Store not working

    The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.

    My username is f3_kf2#92968 and I am playing on the Mac app.

    Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.

    68 votes

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    37 comments  ·  Store  ·  Admin →
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  3. mulligan keep

    I hit mulligan on the opening hand, but it kept the hand and did not mulligan. This was a ranked game

    11 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  4. land drawing

    Hi,

    I so tired with this land drawing system. for now, around 1 on 3 game I usually draw 4 at 6 land on a row. Even with deck that purge land. Please do something to rationalize this behaviour, it is a shame ...

    53 votes

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    14 comments  ·  Gameplay  ·  Admin →
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  5. Missing starter decks

    Missing starter decks
    I can not get all the starter decks and no mission available for the starter decks

    176 votes

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    91 comments  ·  Product Suggestion  ·  Admin →
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  6. Report afk players

    I would like to be able to report players who go afk when they lose. It happens way too often that when it’s very clear I’m going to win, opponents say Good Game and don’t concede but go afk. I have to wait out multiple time fusers, it’s just bm.

    16 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  7. O jogo não abre

    O jogo não abre

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Lost draft due to arena crash

    1. Experience connection issue
      Observe that Arena never recovers

    2.   PC - Epic Game Store

    3.  Experienced a momentary connection blip- Arena never recovered although other systems in use had internet connection

    4.   Arena prompts user to reconnect

    5.   Issue log attached

    6.  None
    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Spark rank matches not counting and rewards not progressing

    Winning spark ranked matches are not counting for my rank, i can't get the rewards nor play other modes because the game is not registering the progression. I already won over 6 games and not a single one counted.

    46 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  10. trying to change companion crashes game

    Clicking on the "Companion" button in any context crashes my client. Whether I try to change it from the Profile tab or within the deck builder clicking on it consistently and immediately crashes the app direct to desktop. Client is running on Windows PC.

    13 votes

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    6 comments  ·  User Interface  ·  Admin →
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  11. visual BUG

    Sometimes after I play some minutes the interface present some visual bugs or in the top menu, where I cannot see anything except white squares or during the sideboard in match games as in the attached example. It's really annoying and all I can do is to restart the application. Can you fix this defect??????

    4 votes

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    0 comments  ·  User Interface  ·  Admin →
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  12. Draft

    During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…

    15 votes

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    4 comments  ·  Events  ·  Admin →
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  13. Event expiration date highlighting

    On April 21 I joined an OTJ Sealed BO1 event and decided to not play it immediately because I wanted first to try the OTJ limited in some Quick Draft event.
    As I always do when I start an event but I do not play it immediately I everyday checked the MTGA event showcase, in the homepage dashboard of the game, to see if the 48 hours countdown of the Sealed event showed up but it did not, neither did in the macrocategory of events "OTJ Limited events" where it usually appear. Beacause of that I was not in hurry…

    3 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  14. Land issue

    Just about a every new game i have played i have either drawn 2 land or gotten to many, it is becoming a big issue i also see this with streamers. I am no longer having any fun with this game and makes it feel rigged.

    16 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  15. Algorithm Improvement

    I'm sure you're getting a lot of complaints about how one-sided your algorithm is not being impartial and often times screwing over players with land draws that should not be happening in a purely random sample - so my complaint can be added to that pile.

    But, an idea for changing the algorithm to improve randomization would be having the program assign a number to each card remaining in a deck and pile shuffling the cards into X amount of piles (let's say 6). It can repeat this process Y amount of times then take the middle of the pile…

    973 votes

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    1127 comments  ·  Product Suggestion  ·  Admin →
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  16. Prerelease packs missing

    The packs from the lotr prerelease code I had waiting to open disappeared during the update. Please give them back.

    20 votes

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    10 comments  ·  Deck Building / Collection  ·  Admin →
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  17. Separate Alchemy and Historic brawl.

    Separate Historic Brawl and Alchemy please. Alchemy cards may be fun for some people but the drafting of cards ruins my enjoyment of the game. Please just give us access to historic brawl without alchemy.

    79 votes

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    14 comments  ·  Product Suggestion  ·  Admin →
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  18. A permanent opt-out feature for the in-game "did you have fun" survey

    Hello MTGA players and devs,

    The in-game "did you have fun" question shows up a lot more recently, typically once every three to five games. There's a skip button for those of us that don't want to answer, but then a few games later it just asks us again.

    Would it be possible to get a more permanent skipping feature? Some kind of checkmark in the game settings where we can opt out of being asked?

    Kind regards,

    Daniel

    37 votes

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    24 comments  ·  Product Suggestion  ·  Admin →
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  19. Boseiju, Who Endures doesn't see Wastes as Basic Lands

    When Boseiju was played against me and I was asked if I wanted to select a land with a basic land type I was unable to do so because Boseiju didn't see Wastes as basic land.

    19 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  20. Auto-shuffler not working properly

    Starting a game, I mulliganed down to 5 cards, so had to put 2 cards ON THE BOTTOM OF MY LIBRARY. On my second turn, I drew one of those cards, Zurgo & Ojutai, of which I only had one in the deck. This is proof the shuffler is not working as the game is intended, and instead makes you draw cards based on an algorithm. Fix the shuffler.

    35 votes

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    1 comment  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues