MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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9857 results found
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draft loss after victory
finished game with a victory in draft, immediately exited to find the victory did not register on the wins progression at the bottom of the screen, and I had instead been given my third loss.
14 votes -
no card rewards level 70 and above
Hello,
unfortunately i did not receive any card rewards level 70 and above. The friend i am playing with, has exactly the same issue on his account.Best regards,
Erik
18 votes -
Opponent timer ran out then game froze
Opponent timer ran out then game did not proceed. Showed his hourglass for a few minutes then I closed program and restarted. When I came back I had a loss. Please reimburse the gems, thanks.
12 votes -
Keep Alchemy cards in Alchemy
Keep Alchemy cards in Alchemy. I feel as though I got ripped off by MTG. I paid money for Mythic Wild cards. I turned one in and the card I got is not what I wanted. I bought The Meathook Manicure to play in Historic as the card was spoiled. I want to play the ORIGINAL version of the card in Historic. Alchemy is a scam designed to rip me off. Money Fraud.
77 votes -
Player Feedback / Player Speed
Too often, I find myself in battles where my opponent is a very slow player, either deliberately or just randomly. There should be a way to provide feedback on the player after the game based on player speed. After a decent amount of similar reports, these could be used to potentially assist in matchmaking. If is terribly annoying to watch the timer continuously run down in games, especially when you know they're looking around the board every single turn.
10 votes -
Deck limit
Set a deck limit size or punish larger decks. Every other game is a deck with over 100 cards that NEVER bricks. The algorithm always allows for a balanced for OVERSIZED decks. Its not fun trying to beat an endless deck pool with an actual 60 standard deck. There's so little reports of this because most of your players abuse this mechanic in your game software. Its just unfun to play when every game again an OVERSIZED deck is an guaranteed loss
8 votes -
Ban Ragavan
Ban Ragavan in historic brawl. He plagues the format along with golos (which is banned in real commander) and the prismatic bridge.
11 votes -
Stop asking me if I had fun.... until the shuffler is completely random the answer is NO!
How about you and anyone involved with programming the shuffler go outside get a rope and kill yourselves... this site will always be complete JOKE till the shuffler is COMPLETELY RANDOM... its ******** that no matter how much mana is in the deck you draw at 20% if best thats with a 50% mana deck .... ******** i have trsted this its a FACT.... until we are as even as it is on a tabletop this site will always be a joke I will always be that rock in your shoe ... fyi ... my computer science degree is coming along nicely... how does it feel to know im spending 50k on a education with the soul interest of crashin your ****
How about you and anyone involved with programming the shuffler go outside get a rope and kill yourselves... this site will always be complete JOKE till the shuffler is COMPLETELY RANDOM... its ******** that no matter how much mana is in the deck you draw at 20% if best thats with a 50% mana deck .... ******** i have trsted this its a FACT.... until we are as even as it is on a tabletop this site will always be a joke I will always be that rock in your shoe ... fyi ... my computer science degree is coming…
28 votes -
49 votes
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Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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1,500 votes -
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shuffle
Add a button at the beginning of a match to shuffle ones deck before starting the game. Due to the fact that ALOT of time in 3 color decks you only get 2 of the colors of mana you selected. You'll get 6 turns in need 1 mana of the color your missing and have a hand full of cards needing that one color, but by the time you draw one its too late your opponent has built their field and there is no way back out of the hole your in. All because Players cant shuffle their deck before starting a match with another player. I believe adding this will GREATLY increase odds of drawing cards you need as it does IN REAL LIFE! In tournaments and competitions your allowed to shuffle before a game. Why not in this game? Until you add it, its a hack job of what the real card game is.
Add a button at the beginning of a match to shuffle ones deck before starting the game. Due to the fact that ALOT of time in 3 color decks you only get 2 of the colors of mana you selected. You'll get 6 turns in need 1 mana of the color your missing and have a hand full of cards needing that one color, but by the time you draw one its too late your opponent has built their field and there is no way back out of the hole your in. All because Players cant shuffle their deck before…
32 votes -
Duplicate protection
Duplicate protection is not working. I still have some rare and mythic cards missing in my LOTR collection but when I am opening packs I'm getting only gems.
Please help
8 votes -
Sparky upgrade
I wish sparky could use other decks. They could be decks I've made or the free standard arena decks that everyone has.
Also I wish I could minimize arena to read messages for a quick second without sparky dropping the game.
10 votes -
Timer vs infinite combo
I just play game with monogreen land-creature life gain deck. I played infinite one turn combo deck. Oponent had more than 100 lives when i played the combo. The combo is based on activated abilities do its manual. Opponent didn't accept that s\he SAW one turn win combo and keep on playing. The timer pass my turn do i lose more than 10 rounds after i won. Čan you improve the timer or somehow automatize this this type of combos. Thx
12 votes -
card styles
The card styles tab is bugged or something, i cannot see my colection of card styles and everytime i choose a card that i know i own a card style to i get a "There are no card styles available for this card"
19 votes -
Game freezes everygame
I suggest u fire all IT guys
Obviously they r incompetent
Wtf, how is that the game freezes every game?
Pathetic8 votes -
Alchemy: Phyrexia
Bug with Alchemy: Phyrexia pack contents. Alchemy packs are not supposed to give Rares from the main set until you're rare complete in the Alchemy set. As you can see from attached screenshots, I open a Koth in an Alchemy pack, then immediately screen shot my Alchemy: Phyrexia collection, which shows I'm still missing 14 rares. The next two screenshots show me opening a Vraan and Phyrexian Arena, and then another Vraan, despite still not being Rare complete in Alchemy: Phyrexia.
24 votes -
One Ring Upkeep Trigger
Had a food token and 3 burden counters on One Ring with 2 life left. I was expecting to respond to the trigger but it killed me immediately on the upkeep when I had untapped lands and no interruption from the opponent.
Game would have kept going because I was going to continue making foods but for some foolish reason Arena didn't let me respond to the trigger on the stack.
12 votes -
Bought Pack, but Golden Pack meter did not advance
I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
Can you take a look and maybe fix it. Thanks17 votes -
Unable to Connect, Login, etc. Authentication failed: Timeout.
Unable to Connect, Login, etc. Authentication failed: Timeout. Waiting for server. There's a white box spinning. Game has been working all day. Took a break and now it's not working.
33 votes
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