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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10158 results found

  1. Land draw in draft

    I have 16 lands in a 40 card deck. How I am going to get 13 lands with 17 cards left to draw. How am I ever going to win that match.

    7 votes
    2 comments  ·  Gameplay  ·  Admin →
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  2. Game is Super Slow & Unplayable

    Noticed game was completely unplayable after reinstalling my PC's OS - Uninstalled Arena - Reinstalled it & it took 30mins off a direct Fiber line! The same as it was initially after getting all my software working. It has never took 30mins to install, nothing should ever take 30mins to install, this isn't 1992 it's 2022. The game itself is completely unplayable I have to click on things multiple times & it takes roughly in real-time a minute to watch an opponent play a land on turn one. Arena is staying uninstalled, tired of constant issues, direct challenges & the…

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
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  3. Network Error

    Network Error while going to the final stage on Color Challenge. Cannot finish any challenge.

    11 votes
    3 comments  ·  Gameplay  ·  Admin →
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  4. The stone brain

    Every time I use for the 1st time the stone brain the game crashes. When I boot it up I can resume the game and it works but after the game ends I get a black screen, so again I have to restart the game. In the same session if I use the stone brain again it does not crash.

    5 votes
    0 comments  ·  Gameplay  ·  Admin →
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  5. Remove Alchemy cardd from Historic/Brawl formats.

    I need to express my extreme dissatisfaction with MTGA/WOTC product Alchemy and request that you remove the cards from the historic and brawl formats.
    I understand people like Alchemy, and so they should play the Alchemy format. They should not be allowed to dominate other formats with these cards.
    I am INCREDIBLY distressed when ever I have to endure this inordinate disadvantage. I feel like all the time I spent building decks is wasted when playing Historic Brawl and a card hits the board that has onboard tutor effects, or allows a player to pull from a wish board/side board…

    50 votes
    12 comments  ·  Product Suggestion  ·  Admin →
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  6. Boost your servers.....

    Boost your servers....

    6 votes
    1 comment  ·  User Interface  ·  Admin →
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  7. drawing lands only

    I'm drawing lands only, two games in a row. played 19 turns, drew 17 lands... next game I drew 13 lands out of 15 cards... It's not fun! It doesnt happen in paper magic. Is it something wrong with the game today? Game also froze while oppoent turn but I lost my ranks because I quit the game after 4 hours. Can you Wizards fix these problems. We are using money on your product and all we get back are losses.

    25 votes
    1 comment  ·  Gameplay  ·  Admin →
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  8. deck list goes solid white

    After every game when it comes to sideboarding my decks list gets a white highlight with some cards box being completely whited out

    7 votes
    1 comment  ·  User Interface  ·  Admin →
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  9. "Set collection" tracker should only include cards actually in packs.

    According to the set collection tracker, I am missing 13 cards from Kaldheim. So if I want to finish my collection, I should buy Kaldheim packs, right?

    As it turns out, those 13 cards are special uncommons from Kaldheim theme boosters. I can buy all the Kaldheim packs I want, and it won't make one iota of difference towards the Set Collection tracker.

    This feels horribly misleading. The Set Collection should only track the cards that are actually in packs.

    8 votes
    3 comments  ·  Product Suggestion  ·  Admin →
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  10. Game crashes whenever Mox Amber is played

    Whenever either player plays Mox Amber, my game crashes and I can't get back into the game until I rope out in that game. I can reopen arena, and everything works, it says its joining the game, and then right when the screen starts to fade to the tabletop screen, the app completely shuts down again if Mox Amber would be on the table

    9 votes
    5 comments  ·  Gameplay  ·  Admin →
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  11. Animation of Opponent causes my turns to burn down

    Animation player had where they cast a ton of cards kept playing on the screen while MY TIME was being burned through. I lost all time I had stored up and luckily the action ended or I guess I would have just lost the match.

    THIS IS A HUGE BUG

    6 votes
    1 comment  ·  Gameplay  ·  Admin →
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  12. Buying multiple packs at a time gives no progress towards gold packs

    When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.

    7 votes
    1 comment  ·  Store  ·  Admin →
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  13. iOS doesn’t handle stacking of identical infinite game loop tokens

    iOS handling of creation of multiple tokens in gameplay loops does not cause them to stack.

    Steps:
    - create a token-producing infinite loop (e.g. soul warden, scurry oak, heliod)
    - notice that as you create each token, they are created separate from each previous
    - expectation is that once they have entered, they would form a stack

    This is a problem because the screen scrolls very quickly and you have to scroll back to original creature to continue the loop.

    This wastes a huge amount of time for both player and opponent.

    This is handled as expected on PC client…

    6 votes
    0 comments  ·  Gameplay  ·  Admin →
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  14. Game Crashes during match

    game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing

    25 votes
    6 comments  ·  Events  ·  Admin →
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  15. black screen

    Black screen with cursor

    47 votes
    11 comments  ·  User Interface  ·  Admin →
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  16. Cut down does not work

    The card cut down is not allowing 5 toughness or less to be selected.

    10 votes
    3 comments  ·  Gameplay  ·  Admin →
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  17. Card in hand stuck in stack

    Playing on Android, should have taken screenshot but didn't think about that.

    I ran into a bug where a creature I tried to play got stuck in the stack, and the game continued as if it was in my hand. The card was not playable from the stack.

    I attempted to play a creature, and the game transitioned to my opponent if they wanted to play an instant. There seemed to be a connection issue, and when the game resumed my creature was stuck in the stack area and did not continue to resolve the interaction.

    When other cards were…

    18 votes
    1 comment  ·  Product Suggestion  ·  Admin →
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  18. Error de servidor

    Muchos fallos de servidor a pesar de tener buena conexión.

    8 votes
    1 comment  ·  Gameplay  ·  Admin →
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  19. Daily Quest Progress Stuck

    Multiple Daily Quests progress stuck even when conditions are met.

    139 votes
    10 comments  ·  Gameplay  ·  Admin →
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  20. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    6 votes
    0 comments  ·  Store  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues