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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10192 results found

  1. Boost your servers.....

    Boost your servers....

    6 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  2. drawing lands only

    I'm drawing lands only, two games in a row. played 19 turns, drew 17 lands... next game I drew 13 lands out of 15 cards... It's not fun! It doesnt happen in paper magic. Is it something wrong with the game today? Game also froze while oppoent turn but I lost my ranks because I quit the game after 4 hours. Can you Wizards fix these problems. We are using money on your product and all we get back are losses.

    25 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

  3. deck list goes solid white

    After every game when it comes to sideboarding my decks list gets a white highlight with some cards box being completely whited out

    7 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  4. "Set collection" tracker should only include cards actually in packs.

    According to the set collection tracker, I am missing 13 cards from Kaldheim. So if I want to finish my collection, I should buy Kaldheim packs, right?

    As it turns out, those 13 cards are special uncommons from Kaldheim theme boosters. I can buy all the Kaldheim packs I want, and it won't make one iota of difference towards the Set Collection tracker.

    This feels horribly misleading. The Set Collection should only track the cards that are actually in packs.

    8 votes
    3 comments  ·  Product Suggestion  ·  Admin →
    How important is this to you?

  5. Game crashes whenever Mox Amber is played

    Whenever either player plays Mox Amber, my game crashes and I can't get back into the game until I rope out in that game. I can reopen arena, and everything works, it says its joining the game, and then right when the screen starts to fade to the tabletop screen, the app completely shuts down again if Mox Amber would be on the table

    9 votes
    5 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  6. Animation of Opponent causes my turns to burn down

    Animation player had where they cast a ton of cards kept playing on the screen while MY TIME was being burned through. I lost all time I had stored up and luckily the action ended or I guess I would have just lost the match.

    THIS IS A HUGE BUG

    6 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

  7. Buying multiple packs at a time gives no progress towards gold packs

    When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.

    7 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  8. iOS doesn’t handle stacking of identical infinite game loop tokens

    iOS handling of creation of multiple tokens in gameplay loops does not cause them to stack.

    Steps:
    - create a token-producing infinite loop (e.g. soul warden, scurry oak, heliod)
    - notice that as you create each token, they are created separate from each previous
    - expectation is that once they have entered, they would form a stack

    This is a problem because the screen scrolls very quickly and you have to scroll back to original creature to continue the loop.

    This wastes a huge amount of time for both player and opponent.

    This is handled as expected on PC client…

    6 votes
    0 comments  ·  Gameplay  ·  Admin →
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  9. Game Crashes during match

    game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing

    25 votes
    6 comments  ·  Events  ·  Admin →
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  10. black screen

    Black screen with cursor

    47 votes
    11 comments  ·  User Interface  ·  Admin →
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  11. Cut down does not work

    The card cut down is not allowing 5 toughness or less to be selected.

    10 votes
    3 comments  ·  Gameplay  ·  Admin →
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  12. Card in hand stuck in stack

    Playing on Android, should have taken screenshot but didn't think about that.

    I ran into a bug where a creature I tried to play got stuck in the stack, and the game continued as if it was in my hand. The card was not playable from the stack.

    I attempted to play a creature, and the game transitioned to my opponent if they wanted to play an instant. There seemed to be a connection issue, and when the game resumed my creature was stuck in the stack area and did not continue to resolve the interaction.

    When other cards were…

    18 votes
    1 comment  ·  Product Suggestion  ·  Admin →
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  13. Error de servidor

    Muchos fallos de servidor a pesar de tener buena conexión.

    8 votes
    1 comment  ·  Gameplay  ·  Admin →
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  14. Daily Quest Progress Stuck

    Multiple Daily Quests progress stuck even when conditions are met.

    139 votes
    10 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  15. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    6 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  16. Prerelease code not working

    I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.

    10 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  17. Cannot emote

    The bug has never NOT ocurred to me. I cannot emote, even though the "Disable Emotes" option is turned off.
    Hovering my cursor over my avatar shows an empty speech bubble, but nothing happens when I click either my Avatar or the bubble.
    Clean install didn't fix the issue.
    The expected result is to be able to choose an emote after clicking your avatar during a game.
    I'm playing on PC, Windows 10 Pro x64, Intel Core i5-9600K o.c. @ 4.1GHz, GTX 970, 16GB Ram @ 2,666 MHz

    30 votes
    11 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  18. "View Battlefield" bug in Traditional game sideboarding

    "View Battlefield" bug in Traditional game sideboarding

    When trying to "view battlefield" in a Traditional match sideboarding screen on mobile. The opponent's deck/deck size, graveyard, exile and hand is inaccessible.

    12 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?

  19. Game Engine Screwed Up regarding lands/shuffling

    The game engine is super screwed up. I'll either draw 10 straight lands or 0 lands for 7-10 straight cards. All of my decks have 40% lands, yet I repeatedly get these extreme outcomes, which makes the game completely unplayable.

    I'll get things several standard deviations outside the expected results, like drawing lands on 9/11 cards to open a game, or going 6-8 straight draws with no lands. The mulligan feature is especially bad... if you mulligan a draw for having either too many or too few lands, 100% of the time the next draw will have the opposite problem.

    …

    24 votes
    5 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  20. Server Connection Issue

    I was casting Shivan Devastator, when the connecting to server screen popped up right before I could select a value for X. Once the server reconnected, the Shivan Devestator remained suspended as shown in the attached screenshot. Previously I had cast a Time Warp I had gotten from Key to the Archive, after attacking with my Ancient Copper Dragon so I could get the treasure tokens to cast the aforementioned spells. Had there not been a server issue, I would have won the game right there, as the Time Warp would have allowed me to attack again. Instead, I almost…

    8 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues