MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10220 results found
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Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
73 votes -
cheating
I not surprised. This person cheated heaver, destroying all my creatures with out paying any mana or any thing. The person didn't even play a card. "Thank you" MTG for allowing this to happen on your game. Waiting for the day WotC close down or sell.
3 votes -
Cannot equip 10th Phrase (emote)
The 10th emote line (Phrase type) cannot be equipped, because you get a warning that you're over the limit, even though it shows you not being over the limit.
42 votes -
Fight with deathtouch doesn't kill opposing creature
Fought with a deathtouch creature and the opposing creature did not die, caused me to lose a match in draft.
4 votes -
Playing less and less. Tired of Fixed Wins and Losses.
I play over the board Magic three days a week, about 18-27 a week in total. In three weeks of play, I'll have one or two games that were landslides. I lose, no chance. It happens.
On MTG Arena, EVERY TWO OF THREE GAMES is a landslide, where one person has absolutely perfect cards to match anything you could possibly do, or gets ridiculous draws in dramatic contrast to your horrible draws at crucial moments in the game.
I'm so tired it and find myself playing less and less. I know I'm not the only one that's seen this. Streamers…
7 votes -
land drawing
Hi,
I so tired with this land drawing system. for now, around 1 on 3 game I usually draw 4 at 6 land on a row. Even with deck that purge land. Please do something to rationalize this behaviour, it is a shame ...
54 votes -
Game won’t let me log in
I can’t log in on my phone it keeps saying waiting on server than says the authorization timed out if I hit reconnect I get a black screen if I re open the app it’s black screen again if I delete and redownload it it doesn’t work again if I log out and try to log back in again it doesn’t work
15 votes -
mulligan keep
I hit mulligan on the opening hand, but it kept the hand and did not mulligan. This was a ranked game
11 votes -
Missing starter decks
Missing starter decks
I can not get all the starter decks and no mission available for the starter decks-
stater deck missing.png 1645 KB -
magicbug.PNG 2134 KB -
Screenshot 2023-07-18 125042.png 2637 KB -
MTG Arena - Missing Starter Desks after update.jpg 433 KB -
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Log20230619_051743.log 444 KB -
Capture.PNG 2424 KB -
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Screenshot_20230417_231040_Magic.jpg 1120 KB -
list_starter_deck.png 2909 KB -
Screenshot 2023-04-09 165646.png 2751 KB -
collection.PNG 939 KB -
decks.PNG 1166 KB -
Screenshot_20230328_204015_Magic.jpg 1123 KB -
mtgque2.png 2829 KB -
mtgque.png 2660 KB
176 votes -
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Report afk players
I would like to be able to report players who go afk when they lose. It happens way too often that when it’s very clear I’m going to win, opponents say Good Game and don’t concede but go afk. I have to wait out multiple time fusers, it’s just bm.
16 votes -
3 votes
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Lost draft due to arena crash
Experience connection issue
Observe that Arena never recoversPC - Epic Game StoreExperienced a momentary connection blip- Arena never recovered although other systems in use had internet connectionArena prompts user to reconnectIssue log attachedNone
4 votes -
Spark rank matches not counting and rewards not progressing
Winning spark ranked matches are not counting for my rank, i can't get the rewards nor play other modes because the game is not registering the progression. I already won over 6 games and not a single one counted.
46 votes -
trying to change companion crashes game
Clicking on the "Companion" button in any context crashes my client. Whether I try to change it from the Profile tab or within the deck builder clicking on it consistently and immediately crashes the app direct to desktop. Client is running on Windows PC.
13 votes -
visual BUG
Sometimes after I play some minutes the interface present some visual bugs or in the top menu, where I cannot see anything except white squares or during the sideboard in match games as in the attached example. It's really annoying and all I can do is to restart the application. Can you fix this defect??????
4 votes -
Draft
During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…
15 votes -
Event expiration date highlighting
On April 21 I joined an OTJ Sealed BO1 event and decided to not play it immediately because I wanted first to try the OTJ limited in some Quick Draft event.
As I always do when I start an event but I do not play it immediately I everyday checked the MTGA event showcase, in the homepage dashboard of the game, to see if the 48 hours countdown of the Sealed event showed up but it did not, neither did in the macrocategory of events "OTJ Limited events" where it usually appear. Beacause of that I was not in hurry…3 votes -
Separate Alchemy and Historic brawl.
Separate Historic Brawl and Alchemy please. Alchemy cards may be fun for some people but the drafting of cards ruins my enjoyment of the game. Please just give us access to historic brawl without alchemy.
83 votes -
Land issue
Just about a every new game i have played i have either drawn 2 land or gotten to many, it is becoming a big issue i also see this with streamers. I am no longer having any fun with this game and makes it feel rigged.
16 votes -
Mythweaver Poq doesn't conjure copy of Bala Ged Sanctuary
Mythweaver Poq's ability does not conjure a token copy of Bala Ged Sanctuary. Nothing in the wording of the "Conjure" keyword explainer text implies that shouldn't work. Whether it's a bug or a lack of rules text clarity, it was very frustrating regardless.
5 votes
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