MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
9854 results found
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black screen with cursor
Black screen with cursor, after loading screen...
70 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
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623 votes -
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Network error
Getting a network error, can't join queue, please try again when I hit the play button. This is happening after maintenance on Sept. 2.
23 votes -
game is rigged
Tested 50 games each!
I play brawl only. With that being said, lets start with match making!
Decks have a algorithm pre-set and deteremens what deck you go agaist!
Example, if you play with Esika, God of the Tree then 90% of the time you will go against the same deck or Magda, Brazen Outlaw. tested 50 games!!!!
Second deck i played with 50 times is Lurrus, of the Dream. Not s single time i got the two decks above but instead two to three other decks....I mean seriously, your not eben trying to hide the fact that your cheating.....
This would never pass in a tournament!Second is starting mana draws. The algorithm does a random roll to see how much lands you start off with. If i was at a tournament and did a roll to see how many lands i start with then draw the remainder cards i would be disqualified and it would be considered cheating but you all have it rigged in the game where thats ok....
Muligen,
If I muligen then i have also a 80% chance to draw one or two of the same cards i just had that i muligened..... The odds of this happened in tabletop 80% of the time is considered cheating!I mean i can keep going on with every little bit of this games rigged nonsense... Fix this is you want people to take the game seriously and spend money!
Tested 50 games each!
I play brawl only. With that being said, lets start with match making!
Decks have a algorithm pre-set and deteremens what deck you go agaist!
Example, if you play with Esika, God of the Tree then 90% of the time you will go against the same deck or Magda, Brazen Outlaw. tested 50 games!!!!
Second deck i played with 50 times is Lurrus, of the Dream. Not s single time i got the two decks above but instead two to three other decks....I mean seriously, your not eben trying to hide the fact that your…
26 votes -
Didn't get daily quest XP?
Completed a 750xp daily quest, and now I'm still only 725xp toward the next mastery level. Did I not get the XP because I finished the quest in a Mirror, Mirror game?
32 votes -
End Season Rewards
Did not received packs this season on rewards
22 votes -
log bug
Log in death loop. Correct user/pass, but returns to log screen forever
20 votes -
Jump start bug
Jump start not allowing me to continue after confirming my picks
13 votes -
Rigged
Love how you ignore the comments regarding how rigged the game is. Just adds validation to the issue. Shamelessly rigged and a blight to the MTG world. Sad that such a beautiful game has stooped to such petty greed. Speaking of greed, here is something that even imbecilic money grabbers like yourselves should understand.
; you would make so much more money if you enticed people to keep playing instead of turning them off the game due to its rigged functionality.47 votes -
2 land again!
4 out of 6 games 2 land starting draws.... LOL what a Joke
28 votes -
Cheating
Quit dictating how I play the game just because you want me to play a card because I can doesn't mean I have to or should. It's ridiculous when the game does this you can tell it wants you to play this way because when you don't it gives you trash that isn't useful until you have to discard or it swamps you with land cards until your opponent has so many creatures on the field you don't stand a chance. This game is rigged it cheats and crashes to make you lose and spend money which I will not. Sorry have nothing to post for screen shots because it's not viable errors. This also is not an ideas this is factual things wrong with this game and they are full rampant here. WOC should be ashamed of themselves.
Quit dictating how I play the game just because you want me to play a card because I can doesn't mean I have to or should. It's ridiculous when the game does this you can tell it wants you to play this way because when you don't it gives you trash that isn't useful until you have to discard or it swamps you with land cards until your opponent has so many creatures on the field you don't stand a chance. This game is rigged it cheats and crashes to make you lose and spend money which I will not.…
9 votes -
Game loss without playing
Hi,
I made a premier draft deck. Went to play my first game - I saw my opening hand but was not able to keep or mulligan then it suddenly went black, and after some time the program went back to the draft screen with the option to play a game, but did not register a loss at that stage. Then later I came back to the screen and it registered me a loss for the draft - but I did not play the game, and I was not able to play it. This is unfair that I am not able to properly play my draft.Hi,
I made a premier draft deck. Went to play my first game - I saw my opening hand but was not able to keep or mulligan then it suddenly went black, and after some time the program went back to the draft screen with the option to play a game, but did not register a loss at that stage. Then later I came back to the screen and it registered me a loss for the draft - but I did not play the game, and I was not able to play it. This is unfair that I am not…61 votes -
Got 20 gems instead of a rare
I opened a Kal pack and I received 20 gems instead of a rare. I don’t have the entire Kal rare collection.
14 votes -
Timer way too long, people exploiting timer and wasting time
Make time 30 seconds long so people don't exploit timer and waste time
22 votes -
Please add game replays
Please add a game replays function to MTG Arena, so that I can rewatch games I played. Being able to share replays would be good too. And the ability to invite friends into the session to watch with you.
27 votes -
MTG ARENA MULTIPLAYER
My name is William, I am a 36 year old successful real estate dude played magic since I was a kid. Magic is a game that is more fun with 4 people. I would pay pretty much any amount of money to play mtg arena up to 4 players. I beg you to Invest in multiplayer and I promise you, you will see millions of people come back to MTG who used to play over the last 26 years. Mtg arena is the perfect platform for the old schoolers who used to play because they dont have time to get to the game shop anymore. We also have all the money. We are your dream customer. I would easily pay $50/month to play multiplayer mtg.
My name is William, I am a 36 year old successful real estate dude played magic since I was a kid. Magic is a game that is more fun with 4 people. I would pay pretty much any amount of money to play mtg arena up to 4 players. I beg you to Invest in multiplayer and I promise you, you will see millions of people come back to MTG who used to play over the last 26 years. Mtg arena is the perfect platform for the old schoolers who used to play because they dont have time to get…
36 votes -
Daily Wins are breaking the health of your play queue and driving people away
The behavior of players around the 15 daily wins is turning the Standard Play queues into one of the most toxic queues in the game. You know there is a problem when the common wisdom of the game is "just play Ranked, you'll have an easier time." This stems Directly from the 15 Daily Wins quest. People seeking fast wins pile into Standard queue and grab fast aggro decks that win in 3-5 turns. However, that isn't all. Because the nature of the queue is fast games there are many players that opt for forcing a fast surrender. Roping every turn to make the game take longer is incentivized as well. If you can convince the other player to surrender and move on in a few turns then you have succeeded. It creates a zero sum situation, where the only way to play the queue is for everyone to be a troll. This includes having a deck Entirely made of removal so that neither player plays a single card and the field remains completely empty for 40 minutes as you slowly draw out your decks. Even trick decks like Tibalt's with low win rates, the point is to force a surrender early, by having a toxic deck that people recognize and immediately surrender in order to move on. It means there is no queue to test a new deck on. At least no queue to test decks on that isn't Aggro or Surrender decks.
15 wins also breaks one of the cool things about MTG. Long games. Some of the best games are the ones that can go over an hour, but with 15 wins as the goal, why would anyone spend that long? Better to surrender and keep grinding.
Then it also makes the game very anti-social. Which is to the Serious detriment of the game. You don’t have friends on MTGA, you don’t need them. You won’t play with them. You can’t get daily wins from playing with them, and you need those wins to get the coins to get the cards to build more decks. It literally disincentivizes even playing with friends at all.
This is creating a really toxic environment throughout the game that is steadily driving away both free-to-play and paying players. I've personally spent quite a bit on this game already, and this may be my last "season" as over the 4 months of playing, nearly every night I have finished my session frustrated and angry. And not because I feel like I'm "bad" at the game, but because I've had to spend a Lot of time grinding out a final few wins. I have spent Hours getting two wins, and it's simply because the draw didn't favor me. My aggro deck didn't get off the ground fast enough, or the other person drew a lucky card and was able to turn the tables once I was out of gas. For Play queue, there really isn't another answer other than queue back up and hope you have a better hand. I started out four months ago, and at the time I talked to a few friends to play this with them. Most of them dropped it within a week, citing the 15 daily wins as too much of a problem. I'm a stubborn person, so I wanted to keep pushing, I had also spent money and wanted to see some return on my investment. However I am also reaching the end of my rope with this game. 15 wins is just too much, it drives new players away from the game.
Now, there is a Very simple solution here. 5 Daily wins, then take the rewards from the other 10 and spread them out into a 35 Weekly wins setup. 5 wins will average around an hour a day, which is reasonable for “warming up” and allows for space to do other things, like play with friends or toy with the other queues for a bit. With 35 weekly then, you can be pretty sure you will clear that each week without too much trouble (5 times 7 is 35, so clearing the daily wins will net the weekly rewards by the end of the week.) It’s a very simple change, could be even better if wins against friends counted. Sure some will just trade wins quickly to get the wins out of the way, but most will just take the opportunity to play each other and have fun doing so.
If you really want to solve this though, I think you could remove the daily wins entirely and do more of a quest board. Every three months you release a new set. Have each of these sets release with a quest board that gives you rewards for playing (and/or) winning with different cards or combinations. Make players explore and truly "master" the sets as they are released. Players have three months to complete as much of the board as they can. This can be as broad as picking certain color themes or specific core cards, and having players win x number of games with them (over three months, so much less pressure) or as specific as having each card in the set have its own quest for winning a handful of games using that card.
The second option there would be a double hitter, incentivizing creative deck building, diversifying decks being played and removing the incentives for trolling. This game is so close to being a good introduction, its just falling at the finish line.
The other Big problem is the Wildcard system. What ends up happening is that players build up hundreds of Common, Uncommon and Mythic Rare Wildcards, while having 0 Rare Wildcards. Largely because decks rely Heavily on Rare cards. And what ends up happening is those Mythic Rare drops that are handed to you feel more like a punishment than a reward. What the **** am I going to do with my 30th Mythic Rare Wildcard while I’m still at 5 Rares and need 40 of them for this deck I want?
Again, simple solutions are present. The simplest would be to remove the current Wildcard system and turn Wildcards into a number value. Common become worth 2, Uncommon 4, Rare 8, and Mythic Rare 16. That number value then can be spent to purchase any card. You can even play with the purchase value, being kinder with buying a Common needing only 1 point, and a Mythic only 8, or meaner with buying a common set to 4 points, and Mythic 32. Or anywhere in between. But with a number value, now every Wildcard is valuable, and those Mythic Drops feel good, because that could be enough to put you over the value of the deck you want to build.
Further on this note, Why The **** do you not get a Rare or Mythic Rare Wildcard for drafting a 5th copy of a rare card in Limited? That is an absolutely Disgusting practice. When I found out that I wasn't getting Rare and Mythic rare wild cards from rare drafting I nearly quit right on that one. I understand turning Common and Uncommon into "Vault Progress" you get so many of them in draft. But if a player wants to Weaken their chances of winning the draft by Rare drafting, the least you can do is give them an extra wildcard for their efforts. What the **** is wrong with you guys? Do you want a sustainable player base to milk whales or not?
The behavior of players around the 15 daily wins is turning the Standard Play queues into one of the most toxic queues in the game. You know there is a problem when the common wisdom of the game is "just play Ranked, you'll have an easier time." This stems Directly from the 15 Daily Wins quest. People seeking fast wins pile into Standard queue and grab fast aggro decks that win in 3-5 turns. However, that isn't all. Because the nature of the queue is fast games there are many players that opt for forcing a fast surrender. Roping every…
8 votes -
Matchmaking always making mirror matches
I have played today exactly 20 Historic Brawl matches, and 16 of them mirror matches. It's awful, tedius, completely unacceptable. This has made me absolutely angry and I want to vomit.
19 votes -
got gems instead of a rare card when opening a pack of an incomleted series
I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)
11 votes -
Blocking players
Please make it to where we can block recent players some people are sore losers and just exit the game when they realize they can't win. Then you have to wait for all of their time outs to expire before winning this has happened to me numerous times even with the same players I just want to Block them so I never have to play them again.
23 votes
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