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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10932 results found

  1. Game Froze

    Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.

    46 votes
    9 comments  ·  Gameplay  ·  Admin →
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  2. Ladder Issues

    Standard event is not making progress in ladder after i win a match

    6 votes
    3 comments  ·  Events  ·  Admin →
    How important is this to you?
  3. Losing connection to server

    I am having regular issues with the game freezing, and connection being lost to the server.

    Sometimes the connection is regained and the game continues, other times the game recognises that connection has been lost and disconnects me from the game (can be real great when I'm losing, but real frustrating when I'm winning), other times the game stays frozen, and I often have to restart arena and lose the game.

    I've tried troubleshooting the network on my end, and there don't seem to be any issues. I have a strong connection with good speeds.

    43 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  4. Problema durante la partida...

    Súbitamente durante la partida, no logré pasar de turno y la partida se congeló...

    5 votes
    2 comments  ·  Gameplay  ·  Admin →
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  5. 20 gem "rare" cards don't actually give gems.

    Opened 3 packs and got 2 "20 gem" cards, but didn't get any gems.

    5 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?
  6. 314 votes
    How important is this to you?
  7. game crashes

    The game crahes very often in every mode. I cant rejoin till the game is over. It always crashes again.

    21 votes
    2 comments  ·  Gameplay  ·  Admin →
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  8. Second main phase was skipped during a ranked limited match

    After combat my turn ended without a second main phase. Log attached.

    11 votes
    2 comments  ·  Gameplay  ·  Admin →
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  9. Sudden defeat

    I was playing THEROS Beyond Death Ranked Draft and both players had enough life, but when I clicked "My Turn", the Defeat message suddenly appeared. Since it was the third defeat in the draft, my draft ended there.
    Can I get the gem back?

    67 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  10. Failure to time time out

    game is failing to time out opponent

    53 votes
    How important is this to you?
  11. daily quest timer reset but no new quest

    My daily quest are not showing up when my timer hits 0 and then the timer starts over and there are still no quest available. Also it says I can have 3 daily quest active at once but I only get 1. Closed the game and restarted it thinking that might update my quests but they still were not there.

    75 votes
    How important is this to you?
  12. Rank

    twice in standard ranked he didn't give me the point to advance to platinum rank! (

    50 votes
    2 comments  ·  Events  ·  Admin →
    How important is this to you?
  13. Keeps crashing

    Game keeps crashing and I can't even make a log.

    41 votes
    How important is this to you?
  14. Low graphical performance play mode

    Hi there,

    it would be amazing if there was an "low graphical performance" play mode, were the graphics would go e.g. 2D. This might safe battery on a notebook and the game might run smoother in some battle which went "wilder".

    its just anying to loose because your opponent created a several hundreds of token at once and your computre couldn t handle it. and then you lose because of timeout...

    sincerly

    6 votes
    How important is this to you?
  15. Game just skipped through my turn

    The game just skipped through my turn, i had a mountain and dropped a forest, went to drag the wolfwillow to play and it just skips through the rest of my turn

    51 votes
    9 comments  ·  Gameplay  ·  Admin →
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  16. The system auto-passed my turn

    After using "light up the stage" and with one mana open, the game passed my turn when I had a spell available to play. This error caused me to lose the match. "Light up the stage" hit "wizards lightning" and "skewer the critics." My one land was "ramunap ruins" and I had a wizard, "ghitu lavarunner," on the battlefield. I should have been able to cast "wizards lightning."

    5 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  17. Game defeat without a reason

    My Premier Draft game ended with defeat randomly at the start of my turn, 15 turns in to a game. No explanation was given, and there was no reason for the defeat. What gives?

    28 votes
    4 comments  ·  Gameplay  ·  Admin →
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  18. Constructed Rank not working

    In a standard ranked best of 3(Traditional standard play), I won the first match, and my opponent quit the game so we didn't play the other matches and the "Victory" word appeared, but no points where added to my constructed Rank. I was at platinum 4 with zero bars out of six, and after the game was still zero. I think that in this case, if the opponent quit, and the victory was displayed the bars should be filled, such as in "standard play" mode

    7 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  19. Crash during battle

    Hi !

    Crash during sealed match while the turn 2 and impossible to reconnect to the match. The game load and when "Ready" is displayed on the screen, the game crash again.

    23 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  20. Counter target spell Instant cards doesent counter targeted spell

    I was playing Ranked with my deck All Blue and in two ocations my cards that counter spells didnt counter at all. More over they trigger oddly: there were instants, and when i play them, they make me target the spell (that never happen before) and when i oddly target the image of the card that was visually blocked by my card and the legend <Are you sure you whant to target xx with xx?> (that never happen before) and i click YES; The spell was not countered that way and enters play and resolves. The cards i encounter this…

    47 votes
    24 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
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