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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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11432 results found

  1. Unable to sideboard, "Done" has no effect, game continues after timeout

    Unable to sideboard. "Done" button does nothing. Deck contains no cards. Timer freezes. Can switch to battlefield with "View Battlefield".
    Game continues after timeout (can be seen in battlefield view)
    In sideboarding view program variable names appear like "Username1" " LongUserName" and under deck name "{currentQuantity}/{expectedQuantity}"

    11 votes
    3 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  2. Opponent able to pay mana cost for mystical dispute without open mana

    Opponent able to pay mana cost for mystical dispute without open mana

    12 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  3. Wont get my mythic cards rewards from mastery pass

    So far i didn't get any mastery pass mythic cards rewards. At first i was thinking it was just a UI bug, but further inspecting my collection gives me a hint i wont got any new actual mythics (86 mastery lvl currently). If i am being wrong, please clarify which new mythics i've got

    32 votes
    How important is this to you?
  4. Can't Gain Rank in Traditional

    This is game breaking to me. I can't get to mythic because I can't play traditional and Bo1 ranked plays you against similar matchups.

    I just won 2-0 in traditional and I didn't gain two, let alone one, rank. Currently at Diamond 3.2.

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  5. Match rigged

    Can you please fix the absurd bad game system!!!!

    It is absurd that with 25 lands i constantly have mana problems!!!
    It is absurd that the percentage of games i start drawing is less than 30% every day!!!!!
    It is absurd that if i change my deck i immediately face the worst possible opponent!!!
    It is absurd that using a deck with more than 60% of winning history i cannot leave platinum tier 4 or 3!!!!

    Cambada de atrasados!!!!!

    32 votes
    How important is this to you?
  6. Mythic Card not awarded

    Mythic Card upon reaching Lvl 56 was not awarded.

    I think this also happened the previous steps where a Mythic Card should have been awarded but I did not pay attention closely enough. Now at Lvl 56 it definitely was not awarded

    6 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  7. PEOPLE USING ILLEGAL CARDS EITHER BANNED OR NO-LONGER STANDARD LEGAL

    since yesterday after your update you can not play standard ranked I have tried but people have figured out how to play cards that are no longer standard legal they have rotated or are banned cards. I have lost trying to play but going up agaianst lynalor elf rekindiling phynix once upon a time just doesn't get it very unfair. I am not playing pioneer I am playing in standard ranked best of 3 wow I guess you all just can't help but give people every way6 you can to cheat. As if you all rigging the shuffler wasn't enough…

    40 votes
    How important is this to you?
  8. auto skipping main phase issue

    so I am on my main phase, with a Goblin Electromancer on field. i am about to cast my 3rd instant/sorcery this turn for Phoenix in my graveyard trigger, i still have one drop of mana, discover cost 2 but with decrease from Goblin Electromancer i should be able to cast it. however it auto skipped my main phase to battle phase that i missed the trigger timing for phoenix.
    log attached. please help.

    13 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  9. Error de Red

    Cuando juego una partida contra otro jugador y termina, no me deja volver a jugar y me sale ese error, me deja jugar a Desafíos de colores pero jugar contra otro jugador no me deja hasta que cierre el juego y vuelva a entrar

    8 votes
    3 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  10. Se cierra el juego solo

    No puedo jugar ni una sola partida sin que me saque el juego, se queda pegado y se cierra solo no he podido jugar continuamente

    6 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  11. Enchantments detaching from creatures causing cards like Kaya's Ghostform to fail.

    Enchantments detaching from creatures causes Kaya's Ghostform to fail. E.g. destroy a creature with Ghostform attached, it detaches from creature, creature is destroyed but does not return.

    20 votes
    1 comment  ·  Events  ·  Admin →
    How important is this to you?
  12. Missing gems

    I just complete a Premier draft event (4 wins). I hit claim prizes, but it did not give me my 1400 gems. My gem count didn't change. I tried restarting the client, but I am still not seeing the gems

    7 votes
    How important is this to you?
  13. land can't be used

    I played a basic land and the land just stood on the battlefield but couldn't be used. It was more pronounced than the other lands. That prevented me from playing more expensive spells and I ended up losing that particular game.

    17 votes
    5 comments  ·  Gameplay  ·  Admin →
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  14. The game crashes and closes in the middle of matches

    In the middle of the party in common movements, the screen freezes and the game stops and closes

    6 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  15. Connect Lost Draw Ranked Match

    During a ranked match, my opponent is losing. Upon their defeat, the game quickly shows connection lost for a short moment and game ends in a draw. I am concerned opponent forced a draw by some disconnect method.

    40 votes
    How important is this to you?
  16. se congela en quick draft y pierdo partida

    estoy jugando un quick draft y se me congela la el cliente, luego al volver a entrar la partida esta perdida, no me dejaba entrar llegando a la partida y saliendose el cliente de nuevo

    7 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  17. Freezing and crashing

    Arena continually crashes and/or freezes leaving me unable to play the game.

    47 votes
    How important is this to you?
  18. Mastery system exp

    I did not get exp for my first, second or third win. I was under the impression I could get 1000 exp every day. 800 from daily quests and 200 from wining matches.

    76 votes
    How important is this to you?
  19. MTGA is crashing very often

    MTGA is crashing every time I play.
    It may be during a draft or a match.

    It crashes often when I want to start a match. When my opponent is found, a new window "game crash". I have to restart MTGA and sometimes the match is already lost. Today it crashed at the end of game 1 before sideboarding and I never could log again.

    7 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  20. 9 votes
    1 comment  ·  Events  ·  Admin →
    How important is this to you?
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