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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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15415 results found

  1. Sudden Defeat

    I was playing an opponent in Standard magic event and was already 1 win 0 loss against him. I controlled the game and when I played Ashiok (which in a controlled board state, against an opponent without resources, was very likely to win the game) the DEFEAT message suddenly appeared on my screen. It really looks like a hack since it would be a very big coincidence to instantly lose the game exactly at the moment I was going to win. I ended up losing the game and getting disqualified from the event (1 loss allowed only).

    26 votes
    3 comments  ·  Gameplay  ·  Admin →
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  2. El juego se quedo en ese instante y no hace nada más

    Estaba ganado y el juego quedo congelado no me quiero salir porque me van a dar el juego como perdido, por favor ayudar

    6 votes
    0 comments  ·  Gameplay  ·  Admin →
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  3. peer into the abyss and smothering tithe game crash/lagg

    casting
    peer into the abyss
    multiple smothering tithe on the battlefield
    if opponent has more than standard amount of cards in deck the game will lagg,
    if you have more than 100 tokens generated in one action the game will freeze

    9 votes
    0 comments  ·  Gameplay  ·  Admin →
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  4. Kaya's Ghostform vs Prism Realm

    Kaya's Ghostform did not trigger when Prism Realm exiled the creature it was attached to.

    22 votes
    2 comments  ·  Gameplay  ·  Admin →
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  5. Gems instead of rares

    I have been opening throne of eldraine packs and receiving only 20 gems instead of rare cards but my throne of eldraine collection is far from being complete.

    31 votes
    15 comments  ·  Admin →
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  6. Unable to sideboard, "Done" has no effect, game continues after timeout

    Unable to sideboard. "Done" button does nothing. Deck contains no cards. Timer freezes. Can switch to battlefield with "View Battlefield".
    Game continues after timeout (can be seen in battlefield view)
    In sideboarding view program variable names appear like "Username1" " LongUserName" and under deck name "{currentQuantity}/{expectedQuantity}"

    11 votes
    3 comments  ·  Gameplay  ·  Admin →
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  7. auto skipping main phase issue

    so I am on my main phase, with a Goblin Electromancer on field. i am about to cast my 3rd instant/sorcery this turn for Phoenix in my graveyard trigger, i still have one drop of mana, discover cost 2 but with decrease from Goblin Electromancer i should be able to cast it. however it auto skipped my main phase to battle phase that i missed the trigger timing for phoenix.
    log attached. please help.

    14 votes
    1 comment  ·  Gameplay  ·  Admin →
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  8. Opponent able to pay mana cost for mystical dispute without open mana

    Opponent able to pay mana cost for mystical dispute without open mana

    12 votes
    1 comment  ·  Gameplay  ·  Admin →
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  9. Wont get my mythic cards rewards from mastery pass

    So far i didn't get any mastery pass mythic cards rewards. At first i was thinking it was just a UI bug, but further inspecting my collection gives me a hint i wont got any new actual mythics (86 mastery lvl currently). If i am being wrong, please clarify which new mythics i've got

    32 votes
    10 comments  ·  Admin →
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  10. Can't Gain Rank in Traditional

    This is game breaking to me. I can't get to mythic because I can't play traditional and Bo1 ranked plays you against similar matchups.

    I just won 2-0 in traditional and I didn't gain two, let alone one, rank. Currently at Diamond 3.2.

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
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  11. Mythic Card not awarded

    Mythic Card upon reaching Lvl 56 was not awarded.

    I think this also happened the previous steps where a Mythic Card should have been awarded but I did not pay attention closely enough. Now at Lvl 56 it definitely was not awarded

    6 votes
    0 comments  ·  Events  ·  Admin →
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  12. PEOPLE USING ILLEGAL CARDS EITHER BANNED OR NO-LONGER STANDARD LEGAL

    since yesterday after your update you can not play standard ranked I have tried but people have figured out how to play cards that are no longer standard legal they have rotated or are banned cards. I have lost trying to play but going up agaianst lynalor elf rekindiling phynix once upon a time just doesn't get it very unfair. I am not playing pioneer I am playing in standard ranked best of 3 wow I guess you all just can't help but give people every way6 you can to cheat. As if you all rigging the shuffler wasn't enough…

    40 votes
    4 comments  ·  Admin →
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  13. Error de Red

    Cuando juego una partida contra otro jugador y termina, no me deja volver a jugar y me sale ese error, me deja jugar a Desafíos de colores pero jugar contra otro jugador no me deja hasta que cierre el juego y vuelva a entrar

    8 votes
    3 comments  ·  Gameplay  ·  Admin →
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  14. Se cierra el juego solo

    No puedo jugar ni una sola partida sin que me saque el juego, se queda pegado y se cierra solo no he podido jugar continuamente

    6 votes
    1 comment  ·  Gameplay  ·  Admin →
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  15. Connect Lost Draw Ranked Match

    During a ranked match, my opponent is losing. Upon their defeat, the game quickly shows connection lost for a short moment and game ends in a draw. I am concerned opponent forced a draw by some disconnect method.

    43 votes
    12 comments  ·  Admin →
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  16. Enchantments detaching from creatures causing cards like Kaya's Ghostform to fail.

    Enchantments detaching from creatures causes Kaya's Ghostform to fail. E.g. destroy a creature with Ghostform attached, it detaches from creature, creature is destroyed but does not return.

    20 votes
    1 comment  ·  Events  ·  Admin →
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  17. Missing gems

    I just complete a Premier draft event (4 wins). I hit claim prizes, but it did not give me my 1400 gems. My gem count didn't change. I tried restarting the client, but I am still not seeing the gems

    7 votes
    2 comments  ·  Deck Building / Collection  ·  Admin →
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  18. land can't be used

    I played a basic land and the land just stood on the battlefield but couldn't be used. It was more pronounced than the other lands. That prevented me from playing more expensive spells and I ended up losing that particular game.

    17 votes
    5 comments  ·  Gameplay  ·  Admin →
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  19. The game crashes and closes in the middle of matches

    In the middle of the party in common movements, the screen freezes and the game stops and closes

    6 votes
    1 comment  ·  Gameplay  ·  Admin →
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  20. se congela en quick draft y pierdo partida

    estoy jugando un quick draft y se me congela la el cliente, luego al volver a entrar la partida esta perdida, no me dejaba entrar llegando a la partida y saliendose el cliente de nuevo

    7 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues