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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16231 results found

  1. Opponent's conceding counts as my loss

    Unfortunately I'm not sure how to reproduce this, but I was just playing in an Arena draft, my opponent conceded, and some kind of bug happened where it was recorded as a loss.

    36 votes
    12 comments  ·  Gameplay  ·  Admin →
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  2. Friendly Brawl Match w/Companion Doesn't work

    Friendly Brawl match loads forever when trying to friendly brawl with Keruga in companion zone. Games work fine if I unslot him. All cards are following his deck restriction.

    20 votes
    1 comment  ·  Gameplay  ·  Admin →
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  3. authentication failed

    I am getting an authentication failed while trying to log onto the game. I am using an android and I have restarted my device.

    6 votes
    1 comment  ·  Gameplay  ·  Admin →
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  4. Sportsmanship and leaving a losing game by timing out

    Once it is apparent that a game is hopeless for one player, most players are civil and either concede, or quickly play through their turns to bring the game to an end.

    But, I've experienced enough players that just walk away from their computer and let the game finish by timing out, that I've taken the time to write this note.

    It is an awful game play experience watching the opponent's timer count down for 3+ minutes. Particularly when it is obvious they are not looking at how they could win (checking card text, looking the graveyards, etc.) and are…

    27 votes
    12 comments  ·  Product Suggestion  ·  Admin →
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  5. Non-Standard Cards in Standard Ranked

    Dear Wizards/MTG Arena
    Please can you remove non standard cards from Standard Ranked matches. I believe if the name of the game mode is "Standard Ranked", players should be playing Standard legal decks. If I see my opponent is using one of these cards, I take a screenshot of the card and auto concede as I want to play standard games, not historic. As a result, my rank has gone down dramatically, causing me to be playing against players more likely to be running these cards, and so am stuck in a downward spiral.
    I understand new players need cards…

    13 votes
    3 comments  ·  Events  ·  Admin →
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  6. matchmaking issue

    I'm on Diamond 3 and I was matched against a Mythic #27, what is wrong with this matchmaking???
    Also, his deck uses an infinite mana loop (Birgi + Prismari + Goldspan) - so OP.

    15 votes
    0 comments  ·  Gameplay  ·  Admin →
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  7. large stack turn timeout on mobile

    reporting a bug.

    I've noticed when I play on PC, my processing power can process large stacks instantly, whereas when I play on mobile (I mainly play mobile) large stacks are resolved one at a time. When I play a scute swarm deck I often have stacks of 100+, while my phone is slowly resolving each action one at a time, the timeout bar is used. I was just playing a game in comp where I triggered a 100+ stack 4 times in a row to gain the life I was going to need to survive next turn and then…

    12 votes
    1 comment  ·  Gameplay  ·  Admin →
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  8. Network Error

    Network error during tutorial. No recovery.

    409 votes
    155 comments  ·  Admin →
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  9. Lotus field stifle

    On mobile iPhone after playing lotus field , you do not get an option to trigger or respond to it. It automatically sacrifices your two lands before you are able to cast stifle.

    11 votes
    3 comments  ·  Gameplay  ·  Admin →
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  10. Scry Issue

    Scry completely locks my game out and will not let me choose top or bottom. I am forced to wait for a timeout, and after that, I can no longer play cards. It takes a full reboot of the program in order to continue play. Most times I can make it back to the game in time but I have lost ranked matches because of this as well. This occurs with any card that triggers a scry. It doesn't seem like anyone else is having this issue.

    10 votes
    4 comments  ·  Gameplay  ·  Admin →
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  11. the script is rigged

    I demand a refund of my latest draft. Look at the screen shot and tell me what kind of scripted nonsense is this?

    I drew 13 cards and ELEVEN OF THEM ARE LANDS! The same opponent that I played against in the first round, I drew TWO LANDS from 14 cards!

    I demand a ******** answer or I swear I am forming a committee to press a legal suit against WOTC for SCRIPTED CHEATING of players money and time.

    This is ABNORMAL BUSINESS PRACTICES and AN OUTRIGHT CRIME!

    8 votes
    0 comments  ·  Gameplay  ·  Admin →
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  12. Valkmira bug

    Valkmira vs Revenge of ravens: suppose to prevent any 1 damage from opponent source, did not work at all

    7 votes
    1 comment  ·  Gameplay  ·  Admin →
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  13. no mastery experience for daily wins

    After the update today, I'm not receiving mastery experience for daily wins. I got wins 9-14 and the whole time my mastery tree was sitting at 975/1000 xp and never went up after the wins.

    180 votes
    78 comments  ·  Gameplay  ·  Admin →
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  14. Block function

    Sometimes, players display conduct that makes me just not want to play against them any more. I'd like the ability to block players so that the matching algorithm won't put me against them.

    I understand that ranked play can't really accommodate that, but I can't think of any reason this shouldn't be allowed in the unranked queue. (Looking at you, opponents who stall with every last second.)

    13 votes
    1 comment  ·  User Interface  ·  Admin →
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  15. IOS friend request/challenge bugged

    I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.

    18 votes
    2 comments  ·  User Interface  ·  Admin →
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  16. Color Challenge

    I have completed all my quest at Color Challenge, but I dont have some cards and cannot advance. ¿What should I do?

    78 votes
    22 comments  ·  Events  ·  Admin →
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  17. Enable Timer for Loops

    I just played a game (attached log) where my opponent created a loop with scurry oak + prosperous innkeeper + Heliod, sun-crowned. He proceeded to click through the cycle many times, well beyond when normally a delay timer would kick in. This gained him any desired amount of health, squirrel tokens, and +1/+1 counters on one creature. However, this did not win them the game outright. As he did not get a timer, and continued to demonstrate the loop for some time, I just conceded so I could leave and play more games, even though technically I should have gotten…

    6 votes
    1 comment  ·  Product Suggestion  ·  Admin →
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  18. Retrieving asset manifest

    Seems like you people have been having this issue for years on multiple platforms. Get your **** together and fix it. I spent money on this game and can’t play it.
    To answer your 6 questions above:
    1 Open the app on my phone. Nothing else to say
    2 iOS but seen people with the same issue on Android , Mac, and Windows too going back several years
    3 See attached image that tons of other people have sent. After 20 minutes it says it lost server connection. My wifi is working just fine for other devices and other apps…

    14 votes
    1 comment  ·  Gameplay  ·  Admin →
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  19. historic brawl

    add a permanent historic brawl queue.
    there is no reason to block us form playing this other than bullsht moneygrab move
    i did not grind and buy all those cards to never use them again. this is bullsh    t.
    i wont drop a single penny on this game as long as you dont fully support historic cards

    27 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  20. Fallo en Recompensa de Maestría

    Buenas , estoy en el nivel 90 de maestría y me he dado cuenta de que no recibo recompensas de " Carta poco común " al subir nivel. No se desde cuando pasa pero me he percatado recientemente.
    Gracias y un saludo

    7 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues