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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16229 results found

  1. Friend/Missions not showing or interactive

    Once again my account is experiencing issues with playing against my friends and viewing/interacting with missions. It seems to happen randomly after I play a few matches. This started happening yesterday. And it's been an off and on issue. It may or may not have to do with the update.

    6 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  2. Stacked creatures mobile

    Blessing of frost unable to target my 2nd kazandu mammoth. Believe this is an issue with any stacked cards and abilities.

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
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  3. mana

    I just downloaded the recent update and now I cannot play mana. I can select mana but I cannot play it. Everything else seems to be working properly, but without playing mana I cannot play the game...

    7 votes
    1 comment  ·  Gameplay  ·  Admin →
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  4. 4 player

    Since Brawl is a multiplayer format, any plans to bring it into Arena with the support for the format as a multiplayer (4 play option) Brawl as a singleton variant to 1 v 1 plays more like duel or who can counter who, the appeal of the format in paper is it's likeness to Commander and a deeper social mechanic that influences the game deeper than just cardpool. The roadmap currently for Arena doesn't mention this.

    In the meantime, Brawl needs to be consistent and free play including the historic Brawl option for players to get more people into the…

    16 votes
    2 comments  ·  Product Suggestion  ·  Admin →
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  5. Bug Angel of Destiny

    I played Angel of Destiny and my adversary played Harmonious Archon, so the angel became a 3/3 as it should be. After that I managed to get more than enough Life Points to trigger victory by Angel of Destiny (I think they were over 40), but nothing happened... Just after few turns the ability finally triggered and I was able to win the game. Please fix this bug.

    I attach a screenshot in which you can clearly see my 37 Life Points, the Angel in play and my enemy attacking (I didn't get life by any other means than attacking…

    8 votes
    5 comments  ·  Events  ·  Admin →
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  6. My turn was skipped even though it was still my opponents turn

    Opponent embalmed with 5 anointed processions in play and triggered 1024 life triggers, it was my opponents turn, and the triggers were happening, I was tapped out and waited for them all to resolve, (having a boardwipe and alt win-con I didn't care that they had 1k life)
    For some reason while the triggers were resolving my timeouts were being used and my opponent kept their two timeouts, immediatly after the triggers were done the game went back to my opponents turn, in like a split second.

    12 votes
    2 comments  ·  Gameplay  ·  Admin →
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  7. How about you let people play non-mirror matches?

    I get that your algorithm wants people to have 50-50 win rates but it gets incredibly boring when you only get mirror, or similar messages every **** time.

    Que with Yorion, Play against Yorion (Same versions usually too!~)
    Que with Mono Red, Play Mono Red or Tibalts (Only)
    Que with Mono White, Play against Mono White.
    Que with cycling, play against aggro.
    Que with Temur, play against Temur.

    Its boring. Change your algorithm.

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
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  8. Rearranging sleeves order in sleeves collection

    I would really appreciate if there was the possibility to rearrange the sleeves' positions in my collection, they are stored in the order I get them, but I would like to reorganize them.

    5 votes
    3 comments  ·  Product Suggestion  ·  Admin →
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  9. Freeze

    In the Ranked Match, suddenly Freeze --'

    22 votes
    1 comment  ·  Gameplay  ·  Admin →
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  10. Cannot build or edit deck

    When I try to build or edit a deck, the screen goes to the loading server screen and doesn't go past it. The same issue occurs if I try to view my collection. This started about a week ago. I am using an Android device.

    7 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  11. Crash during draft

    Crash During Quick Draft Game, causing game loss: Some kind of disconnect happened during the second last game of a Quick Draft event, with the app crashing multiple times after failing to reconnect.

    Am currently unable to reconnect as well, after having completed the last game of the draft event (a played through loss) and closing the app and attempting to reconnect.

    24 votes
    2 comments  ·  Events  ·  Admin →
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  12. Frozen timer

    Opponent's timer ran out when he was about to loose, but turn did not go to me next. Timer just ran out and stayed frozen.

    108 votes
    37 comments  ·  Gameplay  ·  Admin →
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  13. timer frozen

    Opponent's timer ran out after his first turn but turn did not go to me next. Timer just ran out and stayed frozen. Had to end the game.

    121 votes
    36 comments  ·  Gameplay  ·  Admin →
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  14. No Mythic Rare wildcard reward

    I just opened a pack which gave a mythic rare wildcard and at the same time I also unlocked the mythic rare pack reward, but I only received one mythic wildcard.

    36 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
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  15. destroyed indestructable

    opponent destroyed nylea keen eyed (indestructable) with a destroy target artifact or enchantment.

    5 votes
    1 comment  ·  Gameplay  ·  Admin →
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  16. Cannot block

    I had nine creatures on board and my opponent attacked with their full board of 10+ creatures. Two of my creatures were the same, two copies of wall of forgotten pharaohs. I could block with all my creatures except one of the walls. I tried cancelling and resetting the blockers, but as soon as I blocked with one of the walls, the other could no longer be selected. I'd click on the wall that wasn't blocking and nothing would happen. All my other creatures were single copies of the creature and could block normally. In the screenshot it is the…

    27 votes
    5 comments  ·  Gameplay  ·  Admin →
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  17. people are playing historic cards in standard ranked

    I keep meeting people that are playing sleep and tibalt trickery. Historic in standard and banned cards too. Very unfair. Need to fix the bug or catch the cheaters...

    7 votes
    1 comment  ·  Gameplay  ·  Admin →
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  18. Couldn't cast spells, had to pass turn

    Played a land for turn, couldn't use mana to cast spells (tried manually tapping too). Tried to go to second main, but it just passed the turn (without me wanting to).

    23 votes
    4 comments  ·  Gameplay  ·  Admin →
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  19. Quest for new deck did not award deck

    Today I did the color quest to get the deck with the shark on it. (25 White or Green spells) Once Finishing this quest, I did not retrieve the deck and the quest is now on a cool down.
    I was really looking forward to this pre-con also.

    1) Have daily quest (play 25 W/G spells) to unlock new preconstructed deck (UB)
    2) Play in Standard 2021 Play queue
    3) Complete quest during Standard 2021 Play match
    4) See reward for completing quest, Shark deck
    5) Click "claim prize
    6) New Deck not in decks
    Can I get my deck?

    33 votes
    3 comments  ·  Deck Building / Collection  ·  Admin →
    How important is this to you?

  20. Deck win loss stats

    I have never played the card game but did play the original computer game. When I saw the MTG arena I thought I would give it a go. I still have some trouble trying to figure out how some cards and decks work but playing helps solve that. With the ability to have so many decks and I am sure many with better knowledge than me have purpose built gimmick decks, I think there should be a win/loss tracker for your saved decks. You can hit a rut where you lose several games in a row where you can't get…

    5 votes
    1 comment  ·  Product Suggestion  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues