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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16614 results found

  1. I stopped getting gold and exp after winning matches

    Ive won my last 4 matches doing the play option like ive done numerous times before. Now though after i win im notting vetting gold or exp. My game name is Irahex Ravenwood

    9 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  2. land won't tap

    the land farthest on the left of my screen wouldnt tap. and autotap wouldn't let me tap it either. i tried to play a 5 drop and i had 5 lands, but it wouldn't highlight the farthest land on the left to tap it for mana. i lost because i couldn't play my spell. i lost literally on my opponents turn because i couldn't play my creature spell

    78 votes
    33 comments  ·  Gameplay  ·  Admin →
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  3. need hand smoothing explained

    having read quite a bit about your hand smoothing algorithm, I feel that I must not understand it. Can you please explain exactly what it is and what it's supposed to do because everything I've read seems to be in conflict with what actually happens during a game , so I figure there must be something I'm missing.

    6 votes
    0 comments  ·  Gameplay  ·  Admin →
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  4. couldnt exert glorybringer

    pc. i played a glorybringer, went to attack, and it never gave me the option to exert it so i could kill my opponents bomat courier.

    12 votes
    4 comments  ·  Gameplay  ·  Admin →
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  5. MTG Arena with lobby with custom match room and match history

    When will MTG Arena bring match history, lobby and custom game room creation?

    7 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  6. Wizards needs a better support model

    For a game this big, Wizards should have a much more robust DevOps and support strategy. Many of us spend big dollars for a satisfying user experience and it seems like the level of sustainment is sub-par. It feels like they have a localized team, versus a "follow the sun" distributed model that can rapidly react and remediate issues.

    5 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  7. Cannot tap land for mana

    I couldn't tap a forest for adding mana, it was like it doesn't exist in the game

    14 votes
    4 comments  ·  Gameplay  ·  Admin →
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  8. Kill the Mill

    I find mill decks to be an abomination of the game. The entire strategy around them is based on avoiding to actually battle other players and instead force their game to end because they run out of cards. It's a very anti-magic style of play which I want nothing to do with. As a result, the massive resurgence of this format has made the game unbearable for me to play. For over 20 years I've always appreciated the strategy component of magic that allowed me to go head to head against other players in a chess match like a battle…

    40 votes
    12 comments  ·  Product Suggestion  ·  Admin →
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  9. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    286 votes
    153 comments  ·  Admin →
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  10. Player Block System

    It would be nice to be able to block certain players from your queue when finding games.
    I find that I am up against the same players over and over again. Some they autoquit when they see my name. Some I do the same to them knowing that they are going to play a deck that I'm not fond of playing against (i.e. mill or mono red)
    Mainly though to get rid of the players that don't do anything. I find most of the games I play are against those. They time out at mulligan and time out one first…

    14 votes
    10 comments  ·  Product Suggestion  ·  Admin →
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  11. Bot AI in Draft is rigged

    Hi MTG Arena,

    I have read online and watched many a video when i became suspicious of your Draft Bot-AI, i recently won 3 games in a row in a draft and wondered if the rumours were true and i would get my face smashed in for the next game. Lo behold, i was mana flooded for like 6-8 turns and lost as a result. Ok, well, looks dodgy. 5th game, the Bot AI decided to just play a Ruin Crab turn 1, second Ruin Crab turn 2, and mill me for the next 4 turns till i was milled,…

    20 votes
    4 comments  ·  Gameplay  ·  Admin →
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  12. iPadOS app performance

    Hello! I’ve started playing Magic Arena on iOS and iPadOS and love the new availability. However, the iPadOS app seems to lag behind in terms of performance, which surprises me. On my iPhone 12 Pro Max, the performance of the Arena app is great, with close to 60 FPS performance and few frame drops or awkward moments.

    The iPadOS version however, falls behind. On my 2018 iPad Pro (arguably a better machine than my phone) the app plays in 30 or fewer FPS, scrolling horizontally through a large battlefield has issues, selecting lands from a stack is frustrating, and the…

    13 votes
    3 comments  ·  Product Suggestion  ·  Admin →
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  13. Xp and challenges for mastery pass not showing up?

    When I am on the main screen of MTG Arena I can't see any of my XP progress for the mastery pass. I also can't see my daily events/challenges that give me coins and XP. Is there a limit to XP I can gain in a day or is this a bug?

    14 votes
    0 comments  ·  Gameplay  ·  Admin →
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  14. historic brawl decks not working

    I cant play Historic Brawl, it doesn't let me select a deck. My historic brawl deck cant be selected for some reason, it has the red exclamation mark appear on it, but when I hover over it, it does not list the problem (it does this with all of my incomplete decks too, my standard decks are fine). Non of the cards in my deck are illegal for historic brawl and the ones that are banned in other formats I've replaced with legal cards and the deck still does not work. I was able to play Historic Brawl when it…

    5 votes
    0 comments  ·  Gameplay  ·  Admin →
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  15. Decks disappeared, can't import or build new decks

    After the update and hot fixes yesterday, all of my decks disappeared. I can't use the big + button to create a new deck, and I can't import a deck either. Clicking on any button on the Decks screen does nothing except Collection, which does show up properly.

    Also if I try to "Add to decks" for a draft deck, that doesn't do it either, the deck doesn't show up in Decks. My wife's and son's accounts signing into the same client on the same computer do not have the same problem.

    Please help! I can't play any constructed or…

    40 votes
    24 comments  ·  Deck Building / Collection  ·  Admin →
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  16. Ranger Class bug

    I played traditinonal Standard Event.
    Ranger Class grew up LEVEL 3, but As long as I view Library, I could't see librery top and play library top creature. (sorry, Library top is Lair of the Hydra in the picture. and Japanese.)
    I played on windows

    5 votes
    0 comments  ·  Gameplay  ·  Admin →
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  17. Modern

    Please add formats like Modern and Legacy into Arena eventually. There are large amounts of people like me who would very much like to play them and put money into the game in order to play them, yet refuse to play MTGO (because of its horrible UI) or paper (I prefer playing lots of matches daily, and in a videogame rather than a physical card game with social interaction).

    I am sure that you would make great amounts more profit if you added such older formats to Arena. There must be very large amounts of people like me who are…

    8 votes
    2 comments  ·  Product Suggestion  ·  Admin →
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  18. Lost connection to server during ranked match

    Connection to server was lost during a ranked match, it was not on my side, it was a server issue. my game reconnected to the menu, and my rank didn't change.
    I start another ranked match and win it, and instead of ranking up, it acted just as if I lost...
    Fix your servers please, you can't just crash me like that and then denying me the next win like wtf???

    18 votes
    0 comments  ·  Gameplay  ·  Admin →
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  19. I keep losing rank in unranked play. Whenever i win or lose

    After the last update I keep losing rank in unranked play. Whenever i win or lose

    48 votes
    15 comments  ·  Gameplay  ·  Admin →
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  20. MTGA Crash

    Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.

    105 votes
    10 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues