MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10223 results found
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Friends list broken, cannot challenge friend
Friend on iOS can add me as a friend but I disappear immediately, as if I'm offline. Earlier it just said he had no friends, which is rude
Anyways, we've tried direct challenge through friendslist with identical settings but it won't start. Just gives us cancel button
43 votes -
Game used my timeouts when opponent went infinite
I was playing against an opponent that went infinite with scurry oak, soul warden and heliod, but while the triggers resolved the game was using my time outs, even though I didn't have priority. And I wouldn't lose to the combo, since I had nine live in play, solemnity in hand, opponent had less than 9 attackers, and my deck win with approach of the second sun, so infinite life and creatures wasn't a problem.
I was playing on PC.9 votes -
Matchmaking too difficult
The matchmaking is ******, always no funny games, when I change my deck, the opponent change too and no funny game too, you are creepy moneymaker...
15 votes -
Black screen with cursor.
Black screen with cursor.
52 votes -
Stalling People
There are a few people who are not that good, but stall whenever they lose, so they do not have it count as a loss. The first time I encountered one, I waited 50 minutes until it timed out (I got up and did things while I waited, I wasn't just sitting there.) I found yet another stalling person. It is obnoxious. Please stop this kind of extreme stalling! Thanks!
18 votes -
Ultra wide resolution needs to be supported in 2021
Hi,
It is about time 21:9 resolutions are supoorted, there are many players using this type of monitors and having 2 big bars on the sides is not a good option.23 votes -
Something is wrong with your shuffling system
- To recreate bug play on my account, I get absolutely ****** with my starting hands in draft I feel 85% of the time.
- Mac
- I always have to mulligan (~90% of time). I either draw 1/2 lands, no lands, or all lands. While my opponents mulligan ~30% of the time, meaning they get hands they are more comfortable with, way more often. Now if I stick with the 1/2 lands then I either get stuck only drawing lands or get stuck only drawing spells (~60% of time). My decks all have game suggested amount of lands/spells.
- I don't expect a…
18 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
14 votes -
*** - Unable to Login - Timeout and Attach Failed to Drop Other Attach - ***
Before I uninstalling MtG: Arena, I couldn't open Shop or Mastery due to "Crashing with a Unity Window (red exclamation point)". I uninstall MtG: Arena and re-installing it back. Now, I can't login with either timeout or "Failed to Drop Other Attach" error. What to do?
14 votes -
HAND SMOOTHING
i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE…
9 votes -
Unable to sideboard or rejoin game
I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.
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Game where sideboarded out shock and dragonfire.PNG 3918 KB -
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bug.png 967 KB -
Log20200425_111219.log 455 KB -
Capture.PNG 2239 KB -
sideboard.png 2662 KB -
Glitch in MTG Arena 4-23.png 2791 KB -
MTGA 24_04_2020 6_58_44 AM.png 2908 KB -
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379 votes -
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Loading initial scene
Game won't load past "loading initial scene" tried reinstalling and restarting computer still doesn't work.
13 votes -
Infinite Loop
An opponent had a marauding raptor on the field and then played polyraptor. This cause an infinite loop that caused me to time out because priority was always passed to me. A player shouldn't be able to abuse the rope system to win.
28 votes -
Opponent Did Not Lose With Negative Health
I was playing in the ranked ranks and I came across an opponent who did not lose the game after the hit points were below 0, he continued playing as if nothing had happened.
65 votes -
matchmaking
i'm really sorry about that but magic sucks.
the matchmaking is something really idiot ... if you play a certain type of deck you will fight against the same fricking deck .. i mean controll stupid deck .
do something about it .. do it randomly ... because i can't believe that the people just play those ****** deck41 votes -
Matchmaking
After winning a match to move me from Silver 1 to Gold 4 my next opponent was the #11 overall ranked player in Mythic. After reaching out to customer support they assured me that the matchmaking had been "tested extensively", "working as intended", and was "a level playing field". This appears to be none of those things and should be addressed.
28 votes -
not gaining rank
Not gaining rank and losing rank when winning! Please fix and replace rank!
143 votes -
Skipped past second main phase in draft
In two consecutive games now, the client has skipped directly to the end phase when I pass priority at the beginning of my opponent's combat and they don't attack. In at least one of the games, this directly led to me losing as it didn't give me an opportunity to interact before a critical trigger went on to the stack.
10 votes -
Android app crashing
Since the recent Android OS update the app constantly crashes. I have uninstalled and downloaded again but the issue remains.
It gets unplayable because you need wins to progress but it keeps throwing me out of games and giving me losses
49 votes -
Deck strength matchmaking in historic brawl
The deck strength matchmaking is super messed up in the permanent brawl queue. Before the last patch it was working great and I generally got matched based on power level, now I just get matched vs fully tricked out decks with s tier commanders like golos no matter what power level the deck I choose is. If you don't factor the commander and deck strength back in I am just going to quit historic brawl.
13 votes
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