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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10163 results found

  1. Grinning Ignus / Birgi, God of Story - Infinite Loop set up

    There should be a way to demonstrate an "infinite" loop and have the game perform those actions for a specified number of times for the player without impacting the timer. With Birgi and Ignus, the player can often time out if the opponent does not concede even though an infinite loop has been demonstrated. This is not good for gameplay to force the player to continuously engage in the loop

    11 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  2. Algoritmo rng del juego es una estafa, muy trucado

    Este juego es una estafa, el algoritmo siempre te perjudica de manera clara, siempre contra un counter y si no robarán las cartas de manera perfecta o pasará lo más improbable que pueda pasar en beneficio del oponente.

    Cosas muy random como que me muelan 3 cartas y metan la única Elesh Norn que llevo en la baraja la cual me desmonta todo el mazo de artefactos que juego de efectos etb. Justo esa carta de las tres que me muelen y tiene que ser esa, claro, la única que llevo en el mazo de 60, seguro.

    Jugando al mejor…

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Turn time exploit/bug

    Been having issues in some matches where my opponents timer does not activate and when it switches to my turn my timer has no time at all to react. It is almost as if my timer activates while on the opponents turn because it takes so long and it basically takes my turn time. This caused me to have issues in my last match because I wasn't able to assign defenders.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  4. Constant crashes and connection issues despite stable network

    Getting constant crashes and connection issues since around 2-3 hours ago, mostly during games and sometimes right after getting paired with an opponent...

    Mosty receiving "Connection lost" error message.

    My network is stable, tried restarting numerous times, same result...

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Transparency with RNG, algorithms, test results

    A few months back I recorded 1000 of my b01 ranked games, including land draws as a proportion of cards seen (drawn/scried/milled/whatever was on top of my deck). I calculated the probability of that land draw using a hyper geometric calculator. I assumed the odds of land draws should follow a normal distribution with the mean being a land draw that is proportionate to the lands in the deck.

    I found that games were more likely to be .5 standard deviations away from the mean, in each direction, than they were to be close to the mean. About 22% chance…

    5 votes

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  6. 3 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  7. Poison counters are too OP.

    These make shortened matches that are too OP and often end up not very fun to play, especially when some card drops several counters on you. It would probably be a lot more balanced and fun if poison counters simply did one direct damage and disappeared on the next turn.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Dead creatures activating abilities from graveyard without the ability to do so.

    2 games in a row where creatures abilities activated in the graveyard.
    Last I checked dead creatures are dead, and can only use their abilities if alive unless a few exceptions like flashback ad the such.

    0 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. 対戦相手が使った「放題」の呪文で、どのモードを選択したのかが表示されない

    対戦相手が使った「放題」の呪文で、どのモードを選択したのかが表示されなかった
    対応して取れる手段が分からずに何もできなかった

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Taii Wakeen card draw issue

    Taii Wakeen, Perfect Shot (OTJ) does not draw cards when noncombat sources deal damage equal to creatures' toughness, as the card states it should. Log file attached, used Taii's activated ability and then cast End the Festivities / Tectonic Hazard, and while the damage is correctly altered to match the activated ability, the triggered ability is not triggering to draw cards.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. gale's redirection 14, but free

    Countered my noxious gearhulk with gale's redirection. He got a 14 as result of the dice toss, but he played the gearhulk for free

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Game keeps disconnecting then stalling out

    The game giving a disconnect message - "waiting to connect to server..."

    Then after a few minutes it says the window of "surrender, reconnect, quit"

    Push reconnect and then it shows the game again but doesn't re-connect.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Bug: Repulsive Mutation

    I cast Repulsive Mutation, X=1, with an opponent's Topiary Panther on the stack. I had a 3 power creature, and they had 2 mana open. I clicked my creature, clicked the Panther on the stack... and nothing. My opponent paid no mana, there was no red "wub wub wub" notification said the spell couldn't be countered, it simply resolved.

    My best guess is what happened is that the client failed to register me clicking on the Topiary Panther and simply... did not warn me, which caused me very directly to lose the game. This shouldn't happen, for multiple reasons.

    If…

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  14. Thought-stalker warlock ist discarding without damage

    Happened many times that i took 0 damage and opponent could discard a card from my hand. In the pic added i used clean mana to put the bat into play and also to cast the removal shown in grave nonetheless the warloch triggers the etb !!!

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  15. Preacher of the Schism

    Preacher of the Schism doesnt work as it put in the text.

    It put "Whenever Preacher of the Schism attacks the player with the most life or tied for most life, create a 1/1 white Vampire creature token with lifelink."

    So if a player attacks with it having 19 life and the defender player has 20, the defender player should create the token, but I foud that he attaks and create the token anyway, having lees life than me.

    Or I dont understand the card, or there is a mistake in that one

    Regards

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  16. Stuck on "waiting for server" after every match

    Beginning a couple of days ago, every time I finish a match (doesn't matter if won or lost or which kind of match e.g. limited, ranked or unranked) the client remains stuck on "waiting for server" and the only think that I can do is force close it and restart to play another match. Rewards etc are assigned correctly but it's annoying to not be able to play more than one game without restarting the client. Also the same thing happens if I try to go to the shop. Every other menu entry works as intended.
    I'm on android 14.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. cant buy gems or change my payment method

    cant buy gems or change payment method when i do either of them i get a error message

    16 votes

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    0 comments  ·  Store  ·  Admin →
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  18. Bug involving perpetually and flip planeswalkers

    During a game, my opponent played a rope line attendant giving a copy of Ajani in that players hand said ability. When Ajani renentered the battlefield as a planeswalker and used the 0 ablitiy it created a citizen token in addition to a cat token.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Game crash after matching

    In the loading of a new match game crashes. If I open the app again, the game crashes while i m entering the match.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Mythic pack, Rare Wildcard

    1.   I bought a mythic pack for MOM, and receive a Rare wildcard. That's what is called in the conman business 'a rip-off'
      
    2.    Android
      
    3.   Paid for a mythic pack, got a Rare wildcard instead of a mythic card/wildcard
      
    4.   I expected a mythic card
      
    5.   Screenshot added
      
    39 votes

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