MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10146 results found
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loss in premium draft
I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.
9 votes -
Repulsive Mutation Did Not Work
I cast repulsive mutation on my opponents doppelgang, and opponent is tapped out. I have a 6/5 panther in play. There is no way his doppelgang should resolve, but it does anyway. How is this possible?
Please reimburse.
5 votes -
Talion is bugged
Talion triggers on X spells even though he shouldn’t. My opponent chose 2, and Talion triggered when I cast Old Stickfingers for X=3. This should have had a mana value of 5 on the stack and Talion should not have triggered but it did.
15 votes -
Mtg Arena - problem server connection
Dear wizards,
This post is to signal a major server connection problem with the mtg arena app.
The game and the app are really amazing, but this problem is seriously ruining it all.
Basically, if you lose internet connection even for just a fraction of a second, the game stall and a message "waiting for the server" appears. But the app never reaches the server again. You can wait for hours looking at this message, but the app will never reconnect. The only way is to shut down the app and starting it again, but this process takes time and,…13 votes -
Rope keeps going when I'm taking actions
I had set up a combination of Ardent Elementalist with Unexplained Disappearance so that I could loop them and scry each time to find the card that I needed from my library. After doing the loop only 4 or 5 times my rope not only started going, but when I continued to take actions it never stopped and time was never added back onto the rope. After only a couple more times my turn was passed.
4 votes -
quick draft
My quick draft got stuck on loading screen after the update.
45 votes -
draft game counted as a loss when my opponent conceded
I was at playing Throne of Eldraine Premier Draft. 6th game (my record was 3-2). My opponent conceded on the 11th turn, and my screen said Victory. I have the game record on 17lands, yet, I was given a loss and the draft screen said I now had 3 losses. I would like (at least) my 4 win prize and another draft. I spent 1500 gems.
21 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
72 votes -
cheating
I not surprised. This person cheated heaver, destroying all my creatures with out paying any mana or any thing. The person didn't even play a card. "Thank you" MTG for allowing this to happen on your game. Waiting for the day WotC close down or sell.
3 votes -
Cannot equip 10th Phrase (emote)
The 10th emote line (Phrase type) cannot be equipped, because you get a warning that you're over the limit, even though it shows you not being over the limit.
42 votes -
Fight with deathtouch doesn't kill opposing creature
Fought with a deathtouch creature and the opposing creature did not die, caused me to lose a match in draft.
4 votes -
Playing less and less. Tired of Fixed Wins and Losses.
I play over the board Magic three days a week, about 18-27 a week in total. In three weeks of play, I'll have one or two games that were landslides. I lose, no chance. It happens.
On MTG Arena, EVERY TWO OF THREE GAMES is a landslide, where one person has absolutely perfect cards to match anything you could possibly do, or gets ridiculous draws in dramatic contrast to your horrible draws at crucial moments in the game.
I'm so tired it and find myself playing less and less. I know I'm not the only one that's seen this. Streamers…
7 votes -
Game won’t let me log in
I can’t log in on my phone it keeps saying waiting on server than says the authorization timed out if I hit reconnect I get a black screen if I re open the app it’s black screen again if I delete and redownload it it doesn’t work again if I log out and try to log back in again it doesn’t work
15 votes -
mulligan keep
I hit mulligan on the opening hand, but it kept the hand and did not mulligan. This was a ranked game
11 votes -
land drawing
Hi,
I so tired with this land drawing system. for now, around 1 on 3 game I usually draw 4 at 6 land on a row. Even with deck that purge land. Please do something to rationalize this behaviour, it is a shame ...
53 votes -
Missing starter decks
Missing starter decks
I can not get all the starter decks and no mission available for the starter decks-
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176 votes -
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Report afk players
I would like to be able to report players who go afk when they lose. It happens way too often that when it’s very clear I’m going to win, opponents say Good Game and don’t concede but go afk. I have to wait out multiple time fusers, it’s just bm.
16 votes -
3 votes
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Lost draft due to arena crash
Experience connection issue
Observe that Arena never recoversPC - Epic Game StoreExperienced a momentary connection blip- Arena never recovered although other systems in use had internet connectionArena prompts user to reconnectIssue log attachedNone
4 votes -
Spark rank matches not counting and rewards not progressing
Winning spark ranked matches are not counting for my rank, i can't get the rewards nor play other modes because the game is not registering the progression. I already won over 6 games and not a single one counted.
46 votes
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