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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10146 results found

  1. Priority stuck and game freeze

    This happened twice today (29/05/23) in a raw on RANKED game :
    I start the game as usual, play a few turn when suddenly after I do an action that should pass the priority to the opponent (e.g declaring attaquants or casting a spell), the game freeze and the priority gets stuck on me.

    Please fix this ASAP. This kind of bugs will make me stop playing very fast it it keeps happening.

    NB : I play on iPhone.

    7 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  2. Unable to connect to Arena using Android App on Home WiFi (mobile data connection works fine)

    Steps to reproduce:

    1. Have CenturyLink fiber as your ISP
    2. Have a NETGEAR AC1750 router
    3. Launch the Magic Arena app
    4. The app will attempt to connect to the Arena servers (Note: the app is able to download and install updates, but not able to connect to the game servers)
    5. The app will fail to do so, and will report a "Connection Lost" error

    Expected Results:
    Ability to connect to Arena via Home WiFi

    Workaround:
    Use a 5G mobile connection, or connect to Arena via a PC which is using the same router and ISP.

    16 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  3. Turbo Mode + shuffle issue

    Hello, it would be interesting to create a "blitz" mode, forcing players to play within the allotted time from the start... like chess. This would avoid AFK players when losing and/or when only one choice of game is offered to them and they stay voluntarily until the end of the timer.

    In addition, I have the impression (I play between 40 and 70 games a day) that the shuffle of the cards is badly parameterized. Indeed regularly I find myself with 70% of my lands after having played barely 20 cards on the table when I only have 20 lands…

    17 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  4. Cards that steal from your opponents deck are toxic and not fun

    Cards that steal from the other player's deck are NOT FUN to play against. Breach the Multiverse, Etali Primal Conqueror, siphon insight, etc are some of the least fun cards to play against. Make people craft their own interesting decks with powerful cards. Being killed by your own win con feels ******* terrible. When someone mills 10 cards or exiles the top cards of my deck and then kills me with my own win con I just stop playing for the night. This is a **** mechanic that feels terrible. The whole draw of standard is to understand the meta…

    12 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  5. Large Stack ended in auto loss.

    Had an opponent end up with a 400+ stack with a combo of Mondrak Glory Dominus, 2 Dawn of Hope and 3 Ajani welcomes. Then they played a card with X cost and created 52 tokens. Which doubled to 104. During the stack processing, my opponents own timer ran all the way out. Then my timer counted all the way down, even though it was their turn and there wasn't anything for me to do to interrupt. Then when the stack finished resolving I lost due to my timer running out, even though their timer ran out first. ****** me…

    15 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  6. Ranked Brawl

    Still waiting for a ranked historic brawl queue.

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Alchemy

    Could you please, please, pretty please implement a way to toggle off Alchemy cards in Historic Brawl for players who do not want to play with and against these cards?

    30 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Vito and exquisite blood automatic win

    If you combine Vito, Thorn of the Dusk ROse and exquisite blood you automatically win the game. You have to cause damage once to your opponent and the damage and life gain counters of each card bounce of each other, meaning you automatically win the game.

    This needs to be fixed now

    11 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  9. Clicking "Cancel" when waiting for match to start results in a lose if status changes to "Entering match" at the same time

    When you click "Cancel" while waiting for match to start (I was playing Quick draft), it results in a lose if the status on the screen changes to "Entering match" at the same time you click "Cancel".

    In this log I was able to play one more match, which I won and then when returning to Quick draft -screen, instead of a win I got my third lose.

    My suggestion is that there should be some kind of timer in the software for this situation, so you can freely click "Cancel" and the game actually registers it, even if the…

    22 votes

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    13 comments  ·  User Interface  ·  Admin →
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  10. BAN THE ONE RING

    holy ******* **** i am so enraged at wizards....THE FACT THAT I CAN'T ENJOY THE ******** GAME CAUSE EVERYONE HAS THIS CANCER CARD. Like FIRE your game designer who made this bulsh1t. The fact is i lose games because of this card, and ANYONE can splash it into their deck. LIKE I LITERALLY LOSE THE GAME CAUSE OF THIS ONE CARD?! HOW IS THAT OKAY!!!???? Wizards of the coast is the most autistic enemy of MTG. Ya'll keep ruining this game for the past 3 years, idk what happened to this company, one moment, good quality fun cards, the next…

    6 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. White Sideboard Menu

    Sideboard Menu is white, cant read numbers and land card names

    19 votes

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    6 comments  ·  Deck Building / Collection  ·  Admin →
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  12. Decklist is Glitched white

    There appears to be a problem with the Deck List. It appears to be white and does not show the number of copies of the card in my deck. This is occurring in both deck builder and in traditional ranked play when sideboarding cards. Anyone else experiencing similar issues?

    31 votes

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    15 comments  ·  User Interface  ·  Admin →
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  13. Paid for Mythic rare pack, did not get a mythic rare card

    I purchased one of the Kamigawa mythic card packs but did not receive a mythic card in the pack

    135 votes

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    80 comments  ·  Store  ·  Admin →
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  14. Golden Pack error

    I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory

    I have tried to reestart the game and oppened it in different devices but it wont work

    16 votes

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    4 comments  ·  Store  ·  Admin →
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  15. The game is just not random - make it random

    This type of thing happens to often. I can't enjoy your products or justify spending money because I don't get to play games of magic instead I just experience extreme luck swings either for me or my opponent. We would all be happier if you just made things random.

    8 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Mythic Rare Wildcard from Mastery Pass Reward not being added to user account

    1. Reach level 65 of Crimson Vow Mastery
    2. PC
    3. Not getting a Mythic Rare Wildcard
    4. Getting a Mythic Rare Wildcard

    This happened not only once.

    It seems rather suspicious, that somehow out of all the Mastery Pass Rewards, only the Mythic Rare Wildcards don't drop as a reward in the Crimson Vow Mastery Pass.

    208 votes

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    126 comments  ·  Product Suggestion  ·  Admin →
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  17. Indestructible creature gets destroyed

    I had my Indestructible creature destroyed by a destroy target creature equal to the number of cards in graveyard. That shouldn't be destroyed when it hits it's indistructible phase. it is a destroy target creature not a untargetable destroy creature spell.

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  18. Infinite Loops

    Infinite loop timeout on non-infinite interactions should not exist. I was playing a game with a chip damage deck, lots of ways to inflict little bits of damage on enemy health, there were three Exquisite Bloods on the field, and three gain +1/+1 per health gain cards. Now yes, every time this interaction popped up it took a while to get through, but that's what happens when you have two highly developed lifegain decks swinging at one another. But at the end of the day, these stacks were finite. Arena needs to revamp their infinite loop detection system, and have…

    13 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  19. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    748 votes

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    71 comments  ·  Gameplay  ·  Admin →
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  20. Game is BROKEN

    Aside from the OBVIOUS fact that this game is so **** rigged and broken, I'm not sure why I even post about this bug, but MAYBE the hackers can have a better game if it gets fixed. Whenever I close out of this terrible excuse of Magic, it freezes, Now, I know most people quit out by ALT+f4 of this trash, but it still should not lock up EVERY **** TIME.

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues