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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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9987 results found

  1. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    10 votes

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    11 comments  ·  Store  ·  Admin →
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  2. Your game is full of hackers and modders

    I’ve said it before I’ll say it again. This game is minimizable and crossplatform meaning people who are playing on pc or phones are using third party apps. No one can prove it and only you can I’m not putting a single cent into this game until it’s fixed. In reality which this is no one is allowed to cheat. So why am I being dealt this problem on a daily basis? In tournaments they would be banned for life for committing to those actions, mind you in reality people do cheat but that is the circumstances they’d be dealt…

    40 votes

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    70 comments  ·  Gameplay  ·  Admin →
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  3. stop cheating

    I suggest Wizards stops cheating openly by manipulating the opening hands.
    I have played MTG since 1994, and using MTG Arena for long enough to own 3 to 4 copies of every single rare and mythic cards (which also tells you how much money I put in the game).
    Whenever I create a new deck, the stats of my opening hands are consistent with what the probability calculus predicted.
    But after a week (?), I systematically experience impossible odds, like 4 games in a row with NO lands, or just 1, or 6 lands...
    The probability to have 4 times…

    25 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  4. Infinite Life Combo Bug

    I faced an infinite life combo which made the game last over 30 minutes and the game forced me to concede do to "inactivity". I would have won the game in two turns but the game skipped over my turn when his combo finally ended do to his round taking so long. Below is a youtube-link to a screenrecording of the match since the file was too big to upload here:

    https://youtu.be/Wx3T_3_YQDY

    17 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Match Against Bot with Invalid Deck (cards not in collection)

    Hi.
    I have a suggestion about match against bot.
    In physical game, I can get a card from my friend or in a shop to test a deck before buy the cards.
    In MTG Arena, I can build a deck with cards not in my collection.
    But a deck with cards not in my collection, I can't play matches against bot to test this deck.
    Is it possible to allow a match against bot using a deck with cards not in my collection to test?

    12 votes

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  6. Unable to join Premier Draft

    Put 1500 gems on premier draft and when trying to join queue i get "network error: unable to join event".

    Please fix or refund or fix and refund!

    14 votes

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    0 comments  ·  Events  ·  Admin →
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  7. Missing cards

    I am missing cards from my collection. Half of my decks are saying they are missing cards.

    16 votes

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  8. lost connection

    i lost connection 2022/3/22 22:16
    compensation

    12 votes

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    0 comments  ·  Events  ·  Admin →
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  9. Alchemy cards in Historic format

    I chose the historic format when creating my deck, I chose the historic gameplay mode when queuing up, I do not include any alchemy cards in my deck, but I still get matched against people with Alchemy cards in their decks. It seems the alchemy set is incorrectly included in the historic playable list.

    21 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Alchemy cards in historic brawl

    1. I made a deck in standard brawl, containing alchemy cards. After changing my deck type to historic brawl, the standard versions of alchemy cards persist but arent legal now. I can add the legal versions to the deck, but i cannot interact with the non-legal ones. 2.I am on PC
    2. Im not able to delete, move or interact at all with the standard versions of alchemy cards after changing deck type from standard brawl to historic brawl
    3. expected result: i should be able to interact with these cards even though they arent legal in the format.
    4. -
    5. If you found…
    21 votes

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  11. Did not receive Draft reward

    I won three games in a Crimson Vow premier draft. The reward (1000 gems and two packs) appeared on screen with the Claim Reward button, but after that I did not have those rewards.

    26 votes

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    4 comments  ·  Events  ·  Admin →
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  12. Flash Bug?

    Why can I not cast a flash based card in response to my opponent's spell? There was no other card on field with flash , and I had the correct amount and type of mana. Can you please fix this game, inbetween random crashes, and all other sort of ****, this is why I would never recommend or spend any money on this "game" in it's current state, probably lose some friends over this if I did.

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  13. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    278 votes

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    133 comments  ·  Gameplay  ·  Admin →
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  14. Cascade broken

    I'm trying to play sliver cascade and I'm running into multiple issues. Sometimes when I cast my Commander it will cascade into a card and then not give me the option to cast it. Other times I will have my commander out and cast a 4 drop sliver which will cascade into a 3 drop sliver which will cascade into a 2 drop artifact and not let me choose to cast the artifact. This bug has yet to let me cast my mox amber even though it will cascade to the card. The last bug with this is sometimes it…

    31 votes

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    17 comments  ·  Gameplay  ·  Admin →
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  15. mastery missing rewards

    Missing lvl 13 rewards from mastery pass 2021.9.0.3880.888241

    40 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  16. Rank Bug

    I am not gaining rank when I win games, but I am losing rank when I lose, the ranking system is completely broken. This seemed to start when I first played BO3 in Mythic, until then I had only been playing BO1 and everything seemed to be working as expected.

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Connection lost

    Every time I try to log on and play the game it says I lost connection to the game server and I even logged out and changed my password to log back in and I got the same result

    18 votes

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  18. Alchemy and Historic

    Suggestion :

    Arena Historic (Bo1) with Achemy/rebalanced cards
    Traditional Historic (Bo3) without Alchemy/rebalanced cards.
    Same for Brawl.

    21 votes

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  19. Additional loss in draft

    Dear MTG Arena support,
    I received an additional loss in a Premiere Draft.
    Hope to receive further details.

    Matteo

    98 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  20. Daily wins providing incorrect rewards

    Daily win rewards providing ICR instead of gold at 4/15 wins.

    18 votes

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    3 comments  ·  Gameplay  ·  Admin →
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