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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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9960 results found

  1. Fix the matchmaker or I'm done spending money on this game.

    I'm serious, it's so obvious that losses only occur back to back to back and the matchmaker clearly favors topdecking whoever it wants to win. It's total *****.
    Stop trying to rig it to discourage people to get their dailies. Or I'm totally done. Ask Marvel how the whole, 'bye Felicia' to your customers works out for book sales.
    *
    **** too buddy.

    20 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  2. Deck Validation Failed

    Happens with my 5 color Niv-Mizzet Reborn deck. I have tried creating a new version from scratch - same error. All cards are legal for the format.

    54 votes

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  3. Opponent able to pay mana cost for mystical dispute without open mana

    Opponent able to pay mana cost for mystical dispute without open mana

    17 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  4. freeze

    just freeze ...

    37 votes

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  5. Opponent Mirror Matching

    1. I build a new deck
    2. I play a mirror match, sometimes for several games in a row

    Question (please answer): Can you provide us with details on WHY this happens, how we can avoid it, and consider a game format that has ZERO influence on player matching? What's wrong with random matching? It allows your customers to test decks properly rather than with the Arena finger on the scale.
    Question (please answer): Do you provide your customers with an explanation? How your algorithm works? Why they will never be matched against certain deck types (unless they switch the deck they…

    24 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  6. Client Crashed during draft match

    Client crashed during a Quick Draft, rendering me unable to play my turn, and resulting in a match loss. Is there a way to reverse the loss so I can play the full Draft? Thanks!

    10 votes

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    5 comments  ·  Events  ·  Admin →
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  7. Random Defeat Mid Match

    Happened twice tonight! In the middle of "Traditional Standard Play," the screen suddenly showed my avatar exploding and showed "defeat."

    The first time it happened, I was about to cast a Wicked Wolf during my first main phase. I had lost to my opponent the first match, and this was the second match.

    The second time it happened, my opponent had just past the turn to me, and I was moving my cursor over to use a Deathsprout. This game was the 3rd game in the match, and both my opponent and I had won a game a piece prior…

    52 votes

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  8. Game hangs at match end

    The game hung at the end of the match. Instead of returning to the main display and showing what was won, the screen just went black and stopped. I had to close out and restart the game.

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. Mulligan smoothing does not properly account for 'X' CMC cards

    I'm aware that Arena has a 'smoothing' algorithm designed to reduce the chance of mulligans by giving players a better chance to have a starting hand containing the nearest number of lands to their CMC, but I've noticed that this doesn't properly account for 'X' CMC cards.

    I've been playing a simic ramp deck at my local game store for quite some time now and had been having no problems with starting hands (I'd mulligan in around half of the games I played, rarely more than once, but that seemed fairly normal), but when I replicated the deck on arena…

    8 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  10. Match rigged

    Can you please fix the absurd bad game system!!!!

    It is absurd that with 25 lands i constantly have mana problems!!!
    It is absurd that the percentage of games i start drawing is less than 30% every day!!!!!
    It is absurd that if i change my deck i immediately face the worst possible opponent!!!
    It is absurd that using a deck with more than 60% of winning history i cannot leave platinum tier 4 or 3!!!!

    Cambada de atrasados!!!!!

    37 votes

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  11. auto skipping main phase issue

    so I am on my main phase, with a Goblin Electromancer on field. i am about to cast my 3rd instant/sorcery this turn for Phoenix in my graveyard trigger, i still have one drop of mana, discover cost 2 but with decrease from Goblin Electromancer i should be able to cast it. however it auto skipped my main phase to battle phase that i missed the trigger timing for phoenix.
    log attached. please help.

    16 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Connect Lost Draw Ranked Match

    During a ranked match, my opponent is losing. Upon their defeat, the game quickly shows connection lost for a short moment and game ends in a draw. I am concerned opponent forced a draw by some disconnect method.

    48 votes

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  13. network connection

    I completed the player draft portion of my event and now when I click play to play my first game I get a "Network Error" "Unable to join event. Try again later."

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  14. No priority after blockers/before combat damage

    Had Tymaret, Chosen from Death on the battlefield and my opponent swung with a creature that would be lethal.
    I meant to assign blockers (blocking what I could) and activate tymaret before damage was dealt to survive, but as soon as I declared blockers the game proceeded to damage step and I died before getting priority again.

    17 votes

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  15. DIsconnect During draft, again... lost 3000 gems for bugs

    DIsconnect During draft, again... lost 3000 gems for bugs
    please fix it

    24 votes

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  16. Random Disconnections

    The past few games that I've conceded, when clicking the Concede button, I get disconnected from the match. I have to reconnect to the client or force close and reopen it.

    Additionally, certain games will simply disconnect me for no reason. This did not happened to me before the M20 patch.

    32 votes

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  17. Color cahllenge arua targeting

    When playing Blue against white the bot was targeting its my cards with beneficial auras (+2/+2 forget the name) and it's own with pacifism.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Please fix the algorithm it makes the game unplayable

    Please replace the algorithm for a better deck shuffle system; the algorithm makes the game unbearable in the higher ranked categories. I’m at the point where I don’t even want to play it anymore.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  19. Server connection keeps getting lost every 15 seconds/IOS

    Server connection keeps getting lost during any game function ie. game play/deck building/store/etc.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  20. A voiceover has turned up on my home screen. I can't find an option to turn it off. Is this something I'm missing?

    A voiceover has turned up on my home screen. I can't find an option to turn it off. Is this something I'm missing?

    1 vote

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