MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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864 results found
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Jump-in event stuck bug - with steps to reproduce
Hello,
Last week, I experienced a bug where the jump-into event got stuck, which seems to have been occurring for a while now, according to the bug reports.
Upon getting a win in the "Jump-into Final Fantasy" event, the "Play" button changed to "Home," and the "Resign" button disappeared, preventing the player from continuing or starting a new event.
Since I encountered a similar issue during a Midweek Magic event a few months ago, I believe I’ve figured out what’s happening.
The main cause appears to be when the event progresses to N + 1 wins before the reward for…
3 votes -
Mastery pass reward level 49
Mastery pass level 49 did not give me mythic card reward. I received a common card :/. Please advise
2 votes -
Sparky's Challenge No Reward After 3rd Win
Noticed "Sparky's Challenge" in the events tab, and had time to kill so decided to play it. Got 2 victories rather easily, and collected a card reward after each. However, after my 3rd victory I was taken directly back to the home screen with no "random cosmetic" reward, and "Sparky's Challenge" completely gone.
I manually checked my cosmetic inventories one by one, and nothing new is present. Tried closing the game and reopening it and repairing the files, still have the same issue.
Feel I was robbed/cheated a bit. Not cool.5 votes -
Arena sideboard draft on mobile
The way mobile drafting worked for a long time was that when you had your sideboard open and drafted a card, it went to your sideboard. If you didn’t it went into your deck. This was great. For a while, the way it’s worked is that it instead depends on the state of whether your sideboard is open during the previous pick
2 votes -
Mobile drafting to sideboard not working correctly
The way mobile drafting worked for a long time was that when you had your sideboard open and drafted a card, it went to your sideboard. If you didn’t it went into your deck. This was great. For a while, the way it’s worked is that it instead depends on the state of whether your sideboard is open during the previous pick
3 votes -
No rewards
I had done a quick draft event this morning. I think it expired this afternoon but I did not get the rewards from winning a few rounds.
Through the omenpath.l quick draft from 10/14/251 vote -
bad variable ref in the 7 win preview for "Arena Direct - Sealed Japanese Modern Horizons 3" event
bad variable ref in the 7 win preview for "Arena Direct - Sealed Japanese Modern Horizons 3" event. shows Reward: {quantity} when you hover over reward preview
1 vote -
Blank board, unable to start match
During the currently running EoE Arena Direct, I received a match loss for a game that didn't even start.
The board loaded but there were no decks, hands, pets, or avatars. Just two timer icons and the blank board. I waited a few minutes to see if it would load, then eventually restarted the app. Upon loading, I noticed I received a match loss for that non-match (I was 1-0 prior).
I spend a lot on these events. Can you help me?
1 vote -
Flashback Drafts
Why are flashback drafts only a week long? They are about the only reason left to play, and if it's a good set, jamming in as many drafts as possible in that time window takes the fun out of it.
1 vote -
All-Out Assault bug
I had the enchantment I played and it didn't give +1/+1 to the tokens I put into attack. It cost me the game.
2 votes -
mid week magic
i started a game towards the end of the event, the event ended while i was in the game. i won that game and didnt get the reward
1 vote -
Update of 11 Go in the middle of a premier draft
Hello there!
I got kicked out of a draft when I was mid of pack 2 this 4th of August at 12h37 UTC.
When I tried to restart, the client launched an update of 11Go, as if I was reinstalling the whole game.
I would like to have my 1500 gems back, since my draft was ruined and my deck is unplayable...Thanks in advance, keep up the good work, your game is amazing <3
2 votes -
Karakyk Guardian
My opponent's Karakyk Guardian did not lose hexproof after it dealt damage in a premier draft.
4 votes -
Draft problem -
I was drafting Through the Omenpath - Trad. Draft, when halfway through pack 3, the system reported of a network error, and I was kicket out of the draft. It was not a network error on my side, as I was able to access websites etc. When I was able to log back in, the draft was completed, and I had received a number of off-colour cards. Therefore, I would like to ask for a reimbursement of my draft.
1 vote -
desconexión en draft
se me desconecto en plena partida de draft y dio como partida perdida, por favor podrían solucionar muchas gracias.
1 vote -
"Play" and "Resign" buttons are not displayed in Jump In! event.
When I accessed Jump-In! event, "Play" and "Resign" buttons are not displayed.
Thus, it is not possible to play or resign from the Jump-In! event.11 votes -
Unable to take Game Action
at around 10:45 today during a premier draft, arena stopped allowing me to take game actions, though i could see my opponents highlights so the game wasn’t frozen, i checked my internet connection and it was strong. arena made me skip my turn, which resulted in me losing the game, which resulted in my draft event ending and wasting my gems, thank you for your help resolving the issue!
1 vote -
Illegal Card Vraska in Standard Event
Illegal 6 mana black card from Phyrexia being used in standard event. I've lost multiple games like this. Please fix.
2 votes -
Wrong Draft Bug
I entered into a traditional through the omenpaths draft and instead it through me into a quick pick 2 draft. This is not the one I wanted as I am not a fan of the pick 2 drafts.
1 vote -
Fleem
Despite playing in a OM1 traditional draft in September, I have yet to receive the Fleem cosmetics. Please let the people dream! Give us Fleem!
1 vote
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