MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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864 results found
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Unable to join event 2 hours from its end
Unable to join event - Quick Draft Aetherdrift
Would like my gems back1 vote -
draft card not from sets
i was trying to figure out how my last eoe premier draft, opponents had m25 cards, they crushed me with, cause spaceships and robot stuck by compairison, but also if they get access to these better cards for draft and im stuck using the 3 eoe boosters how do i get m25 boosters instead? absolutely not fair, and in premium, only losses i had was to a cheat and 2 guys with outclassed nondraft released sets... 10k events, it only fair were pulling from the same cards and clearly were not if cards not in the draft set are in…
0 votes -
draft card not from sets
i was trying to figure out how my last eoe premier draft, opponents had m25 cards, they crushed me with, cause spaceships and robot stuck by compairison, but also if they get access to these better cards for draft and im stuck using the 3 eoe boosters how do i get m25 boosters instead? absolutely not fair, and in premium, only losses i had was to a cheat and 2 guys with outclassed nondraft released sets... 10k events, it only fair were pulling from the same cards and clearly were not if cards not in the draft set are in…
1 vote -
Arena Freezing
Arena keeps freezing midgame, and takes so long to reload that my turn ends up skipping, losing me the match
3 votes -
No iPayout Confirmation mail regarding EOE arena direct
Hello,
I recently received a mail stating that i should have received a mail from iPayout regarding the Arena Direct EOE Event. However, I die not receive such a mail.Kind regards,
Till1 vote -
3 quick draft match quest did not progress
i spent 5000 gold specifically to complete this quest but did not make any progress. this seems to be a problem for more than a year.
2 votes -
2 votes
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Quick Draft not detected
Hello! I'm a very new player, so apologies in advance if this is a known issue/something that will fix itself eventually/not the right place to report it/etc, but I have been having some issues with these beginner quest things that new players get, indicated in the main menu by a blue diamond icon. When you click this icon, it's supposed to take you to the event where you're supposed to complete the quest or otherwise progress it. A week ago from now, one of these beginner quests showed up and told me to "Complete 3 Quick Draft matches". It was…
2 votes -
My app started to crash when highlighting any card in hand which leadded me to loosing Standard Event matches without abillity to play.
My app started to crash when highlighting any card in hand which leadded me to loosing Standard Event matches without abillity to play.
Before updating i had no problem while playing.
Aditionally, befor encountering the issue i've turned card styles 'ON' in my standard deck.
Everything occured on my Android device.
1 vote -
Event poll
When you are sending e-mails about a poll on an Event, you should establish, WHICH event you are talking about. The poll should include as one of the first questions, wether the player even participated in that event. Otherwise, you are wasting the time of players who want to give you feedback in such polls, but cannot give input on the event. Or just send the e-mail only to people who participated. Even then, at least MENTION which event this is about. You would also assure, that you are getting feedback about the right event, and people not mixing it…
1 vote -
Bugs and overall issue with the game
I have had at least 3 different games that were decided on a state based action, like removing counters from a creature to tap another creature and the game just skipped over my ability to do that.
Im also having an issue, which my opponent never seems to have, in drawing too many land or none at all. Im very aware of mulligans. However, I have et to win a game based off of my opponents lack of land or abundance and I somehow lose at least 1 in 6 games for those exact reasons.Im not a happy customer…
1 vote -
Bug playing standard event
I was playing a game in standard event and suddenly the game started "thinking" and cut me out of the game taking.
After that i played another game, i won and when i came back the sistem count a "loss" of the game that i was kicked4 votes -
1 vote
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MWM Pick-Two Phantom Bot Draft
This is the worst MWM event ever. Title says it's a "BOT" draft, but it was not a bot draft. I have never played Foundations before and was not prepared for a timed draft against real players. Plus having to pick 2 cards, the timer should be twice as long. Half of my picks were randomly chosen for me because the timer was ridiculously short. Who ever thought up this MWM event should be fired.
1 vote -
CAN NOT GET MY REWARD
IN FF Colletor Booster,I was already achieved 7 cictories .But when I want get my reward , I click Claim ,my program get stuck.I can
t get my reward in my phone or my PC .Furthermore,I cant start new Colletor Booster event ,it makes very sad2 votes -
arena crash during draft
My arena client crashed during a premier draft and i was unable to finsih the game giving me a loss
1 vote -
EoE and EoE Alchemy drafts look too similar.
Hi! I just accidentally joined an EoE Alchemy draft, had a miserable time, and won a pack I have no use or desire for. Please make the events a bit easier to tell apart, for instance by not using the same event background image, since that's a well established visual shorthand people are used to, or perhaps by using the Alchemy logo in the event title.
1 vote -
Disconnected on 3rd game of draft
Twice now I have been disconnected during the 3rd game of EoE Premium draft. This loss of connection has resulted in a loss of the game and having to delete and reinstall the MtG Arena because it will not reconnect after the event. The fact this has happened twice and the severity of the disconnection makes me think it is a bug on the server side. I am able to connect via my phone and other sites will connect fine while suffering from the connection issues.
Please fix this or I will just choose not to spend my coins/gems on…1 vote -
Bug when cancelling weapons vendor 1 mana equip with Z key
Weapons Vendor bug when cancelling equip ability with Z key. Game went into loop and would not allow me to take any actions. Lost in premier draft due to the bug. I am playing through Epic Games on PC.
2 votes -
Arena Direct Issue
Anyone know where the indicator is to how many play boxes you've won in this week's Arena Direct? I've won 5 boxes in total but it's not showing up in the icon on the top (unlike collector booster boxes where it did before)
1 vote
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