MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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864 results found
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Game Balance is bad
I just did a final fantasy sealed event, first two matches were opponents with mirrored deck but drawing magical christmas land, game was over by turn 3, opponent just wiped my board with a single spell. third match was the same but it was some black/white deck and i didn't get any red mana for 4 turns to cast my mostly red hand...this game needs to be balanced better, why am i facing off against opponents with the best removal when i am getting all 5 drop hands when my deck is balanced.
2 votes -
Jump In
Jump In event still glitched. It takes me to a packet select and then redirects me home. I haven't been able to access it for over a month.
1 vote -
Free loss in quick draft
I was 2-2 in tarkir quick draft. I got connected into a match, but got "kicked out" to the quick draft screen. I clicked "play" and won the game, but after finishing it I got both a win and a loss, thus ending my draft. I want a refund.
2 votes -
1 vote
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In a quick draft after collecting a deck, when entering a match, it throws you into the menu and the match does not start. The bug that was
In a quick draft after collecting a deck, when entering a match, it throws you into the menu and the match does not start. The bug that was a month ago is repeated.
1 vote -
Card interaction bug
Mid week magic - EOE constructed.
I was not able to to use rust harvester's ability - tap 2 to exile target artifact from graveyard. On my oreplate pangolin which was in graveyard. Oreplate pangolin is an artifact creature.
1 vote -
Android app crash on "Waiting for opponent..." while joining draft
The android app is prone to crash right before joning matches, which then results in a lost game.
After these crashes, is impossible to reconnect through mobile, the app will continue crashing on the very same message, right before joining the game.When I was near my laptop I was able to quickly join from PC and play the match there, but this is a very annoying issue.
At the very least, don't give the loss if a player never gets to see his hand.Please, this will be much appreciate, thanks
1 vote -
Next arena direct should be any other set than EOE because it is not fun at all.
Some sort of flashback Arena direct would be quite swell.
Some good ones would be Kaldheim, Strixhaven, midnight hunt, or neo1 vote -
Creature Exiled Erroneously
- I was playing a Limited Draft of EoE.
- I had an Illvoi Infiltrator enchanted with Meltstrider's Resolve.
- My opponent cast Seam Rip on the Meltsrider's Resolve.
- The enchantment and the creature were both exiled
- It should have only happened to the enchantment. The enchantment cost is (G) and the Illvoi Infiltrator cost is (2)(U). The Illvoi Infiltrator costs more than what Seam Rip affects. (2) or less.
- Playing on PC
- Log attached.
1 vote -
Quick draft and game loss
Game crashed and lost the game i was in, which resulted in ending the draft i was in. i would like my gems back please
1 vote -
extra loss in a premire draft
I should be 3-2 after a loss in a premire draft. But I got an extra loss. It beacme 3-3.
10 votes -
Arena crash in the middle of a game
Yesterday I was playing Premier Draft from EoE and suddenly Arena crash and get connected 3 turns later. Due to this problem I get my 3 loss and lost my gems.
I ask youtu refund my gems
I didnt get the sreenshot but I trust that you can check it out
Thanks!1 vote -
Achievements not being counted
Achievements not counting games played. Working on Historic and Alchemy. Games are not being counted. Count has remained static for a while now.
1 vote -
Game win registered as a loss
I won a game of Arena Cube but the client registered it as my third loss which ended my run.
9 votes -
Unable to rank up this season
At the beginning of this season, I checked my ranking but just saw last season’s end ranking with an exclamation mark over it. I don’t gain ranks in ranked matches now. (Username and User number removed for privacy)
1 vote -
Mastery pass reward failed to recieve
The edge of eternities mastery pass gave me the mythic card reward for reaching level 9, but failed to do so upon reaching level 12. tried to capture t log to add to this issue, but the button isnt working on mobile.
1 vote -
MasterPass
I did not receive my mythic rare cards for level 9 and level 12. Please advise as this is VERY important and I believe many players are dealing with this. Please sort ASAP. Thank you!
1 vote -
Did not receive Master Pass Mythic Rare for level 12
I also did NOT receive the 2 mythic rares for level 12 - possibly for level 9 as well. This is a big issue as they are very important cards. Please advise! Please apply to the account ASAP.
1 vote -
premier draft lost
Hello,
The server lost the connection, it counted as a defeat, which made me lose my draft.
2 votes -
got game loss from "Cancel buttom"
clicked the cancel botton in my draft game search, and ended up with a loss. I'm very close to mythic and this kind of thing happening is very frustrating, although I respect why they don't edit peoples ranks.
Also ****** to get a loss and potentially not the get the gem rewards that I might have otherwise gotten.
7 votes
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