MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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332 results found
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神話パックについて。
神話パックにレアのワイルドカードを入れないで下さい。
残り一枚の神話レアでパック内の全てのカードが揃うのにレアのワイルドカードが出てガッカリしました。1 vote -
1 vote
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redeeming pack with uncommon wildcard did not add the wildcard to my collection
Redeemed a pack with a mythic and uncommon wildcard, it added the mythic to my collection but not the uncommon wildcard. I had zero uncommon wildcards before and after opening the pack, and still zero even after restarting client. I am on steam
1 vote -
Received a rare wildcard in a mythic pack
Like many before me, I too purchased a mythic pack for FCA and got a rare wildcard. Considering I spent the extra gems on it, I would at the very least like a refund of my gems, if not a full pack replacement. It's truly frustrating to see people posting about this for years now with no solution.
1 vote -
final fantasy
It's June 10th and I'm unable to open my pack. I purchased all the pre-release items and I waited till Midnight last night and it didn't open. Figured maybe all of the USA needs to be at midnight. So I waited till this morning and it's still not letting me open my items. I tried on my tablet, mobile phone, and even my PC just in case it may have been an app related bug. This is frustrating because I just got into magic during the pandemic and this is the first set I've been able to be involved in…
1 vote -
Store bugs dragon full Art lands
Tarkir Dragon Full Art lands abruptly disappeared from the store the issue was never fixed and the lands never placed back in the store!?!
1 vote -
Store bugs dragon full Art lands
Tarkir Dragon Full Art lands abruptly disappeared from the store the issue was never fixed and the lands never placed back in the store!?!
1 vote -
Store bugs dragon full Art lands
Tarkir Dragon Full Art lands abruptly disappeared from the store the issue was never fixed and the lands never placed back in the store!?!
1 vote -
開封中のパックのレアカードが、消え
パック開封中にレア以外のカードは確認した状態で別のアプリを開いた。戻ってくると、サーバーが応答中になり一旦アプリを閉じて再起動した。
するとパック開封は終わっており、確認したコモンアンコモンは貰えていたが、レアカードは貰えていなかった1 vote -
I can not buy my ff7 pack bundle , because of too low embedded browser resolution
When I want to buy my ff7 pre-order bundle,
in the last step to process my pre-order, it says:
the browser or embedded browser is not compatible with the 3-D secure authentication, while i could buy rare bundles,
please can you check how I can solve this issue ?
I1 vote -
Aetherdrift Mythic Pack Wasn't a mythic
Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.
2 votes -
Mastery Pass
The issue with the Mastery Pass is not in its value, it is the gate they put on it to earn levels. They need to let you grind it out. Most people will see there are 20 days left on the mastery pass and grab it thinking they can complete it. Only to feel really bad when they realize that no matter how much you play you cannot. The Mastery Pass should be an incentive to play, not make you feel defeated with no catch up mechanics. At minimum disclose how many levels are possible within a given week, so…
1 vote -
mythic pack
opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.
4 votes -
Can't purchase anything in shop
I'm unable to purchase anything, evrytime I click on something it just redirects to the shop homepage, I wanted to buy the welcome bundle, but I can't
4 votes -
When i try to purchase gems the "waiting for server" load screen never stops
When I try to purchase gems the "waiting for server" load screen never stops and I have to quit the program to get out. I'm a Mac user.
13 votes -
Rare wildcards in Mythic packs
I bought mythic packs and received a rare wildcard in one of them. Please can I be upgraded a mythic wildcard instead. It shouldn't be possible to get rare cards when you have paid for mythics.
6 votes -
Gem purchase unsuccessul -> endless "waiting for the server.."
Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.
11 votes -
Mastery XP Not Adding
I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.
28 votes -
Can't Purchase Gems in Steam Version of Game
I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.
I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.
After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…
29 votes -
Daily Deal packs do not give Golden pack progress
I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.
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Daily Deal pack not progressing golden pack.png 2745 KB -
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UTC_Log - 06-27-2023 14.54.00.log 166 KB -
Screenshot_2023-06-27-20-02-07-778_com.wizards.mtga-edit.jpg 241 KB
54 votes -
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