MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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58 results found
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Season Ranked Error Packs Did Not Open
When I clicked on the packs I received for the June season ending error, the game froze and I did not receive any cards.
16 votes -
Booster pack issue
Got 10 free booster packs, but none of them are opening.
The packs were a bonus for that system error, where all mythic were brought down to basic when the month ended. I got 10 free packs. None of them open. I clicked 4 times, each time it jus flashed, but no cards showed… then i looked at the counter, and the counter went down though, so I’m at 6 packs now, but nothing happened… no cards.
13 votes -
It says need to update in IOS but app Store doesn’t have an update
The new update is not available in Apple Store ios
14 votes -
Unable to claim previous season's mastery orbs
I am unable to access the previous season's mastery orbs to spend.
Click Mastery tab
'Previous Mastery' button disappears8 votes -
Bug booster
There is a bug when opening booster packs: after interacting with the booster image, the sequence of images revealing the cards does not appear (this is shown in the video). Additionally, when I check my library to see if I have received new cards, nothing shows up.
7 votes -
will not open
Im running the latest windows 11 fully updated. I just loaded your latest update and the game will not connect but some strange debug menu pops up in the corner and if I click on anything the game reloads. I just wanted to play some mtg arena but its broken I included a screen shot.
4 votes -
Bought a mythic pack, only got a rare wildcard
I bought a mythic pack of Marvel and I only got a rare wildcard (see screenshot). I’m 100% sure it was a mythic pack because I had exactly 3300 gems, bought two packs, and as you can see in the screenshot below I have 2780 gems (I.e. I spent 520 gems).
3 votes -
Daily Deals Reset in 217 Hours
Apparently my Daily Deals reset in 217 Hours? I’m on iOS and tried restarting the app and resetting assets and this bug still persists.
3 votes -
Hawkeye, Kate Bishop Avatar
The Hawkeye, Kate Bishop Avatar is not the same as the one that is shown in the bundle. When I look through my avatars, I see that the picture does not reflect the actual avatar.
2 votes -
Brawl deck in store can’t be used
I bought the new Sauron deck in the store and it won’t let me play with it because 10 cards aren’t available in the game but it’s apart of the deck and I just paid a lot of money For it.
2 votes -
Missing styles following Spider-Man grant
Prior to the grant of Spider-Man (SPM) cards in place of Through the Omenpaths (OM1), I owned parallax/extended art styles for Viggo, Enforcer of Ig's Crossing (cognate to Eddie Brock) and Cren, Undercity Dreamer (cognate to Miles Morales). The collection interface now appears as though I do not own these styles, and curiously claims these styles cannot be purchased at this time (contrary to the behaviour of other OM1 styles).
Potentially relevant facts:I owned these styles but did not own any copies of the cards.
These were the only two cards from OM1 I owned no copies of.
I…3 votes -
Missing Marvel Spider-Man cosmetics in store
I am on PC and the Marvel Spider-Man cosmetics are not showing up after the Marvel Super Heroes update on the 16th in my store or at all including the Avatar's, Web Basic Lands. I don't know why but every source says the should be there and that there's no problems but the only things that I can see for Marvel Spider-Man are the cards that were swapped in my collection and the Spider-Man card packs that replaced Omenpath. other then that there is nothing else even remotely related to Spider-Man even though the announcement for this update says they…
4 votes -
Bugged Forest Art
The forest art of the 2021 basic lands set by Jonas De Ro is still bugged. The land is missing the mana symbol in the middle.
4 votes -
Bug: No Golden Pack Progress from Marvel Super Heroes Promo Bundle
I purchased and received all items from the promotional one time purchase Marvel Super Heroes set with 10x MSH Boosters, and Captain America avatar & shield sleeve.
I did not receive any golden pack progression for purchasing 10x packs and I did not receive a golden pack. Please credit my account with a golden pack
3 votes -
Vous donnez votre argent pour ça!!!
Vous filez votre pognon pour que ce jeux truque la pioche pour vous faire gagner en mode classement!!!!....
7 tours d'affilés à recvoir du terrain pour que mon adversaire gagne.
7 tours de terrain d'affilés pour pas que je sorte une créature qui m'aurait permis de débloquer "Cage de collectionneur".
7 tours de terrain d'affilés pour que mon adversaire sorte une créature vol que je ne pouvait pas contré.
7 tours de terrain d'affilés sans recevoir aucun "Adagia, bastion battu par les vents" que j'ai en 4 éxempleire dans ce deck, qui m'aurait permi de faire de la copie.
7…
2 votes -
Vous donnez votre argent pour ça!!!
Vous filez votre pognon pour que ce jeux truque la pioche pour vous faire gagner en mode classement!!!!....
7 tours d'affilés à recvoir du terrain pour que mon adversaire gagne.
7 tours de terrain d'affilés pour pas que je sorte une créature qui m'aurait permis de débloquer "Cage de collectionneur".
7 tours de terrain d'affilés pour que mon adversaire sorte une créature vol que je ne pouvait pas contré.
7 tours de terrain d'affilés sans recevoir aucun "Adagia, bastion battu par les vents" que j'ai en 4 éxempleire dans ce deck, qui m'aurait permi de faire de la copie.
7…
2 votes -
Bought card from store, not showing up in my inventory
This morning, I went to the store and purchased a card named Valkyrie’s call, which was on discount. I purchased it for gold, around 1,800 gold. When I purchased the card, it disappeared from the store but I cannot find the card and it’s not showing up in my inventory. I performed an advanced search and it is not showing up. Would like to have the card :). Help!!
1 vote -
Spiderman cosmetics
So wait....if we bought the cosmetics for the "Through The Omenpaths" cards of Spiderman....and WoTC is now giving us the actual Spiderman cards like should have happened in the first place....we don't get the foiled/cosmetic versions of the ones we got? We would have to rebuy those again...? Though they aren't showing as available at all?
2 votes -
Daily Deals misinformation.
It's 2026, July 23. Daily deals, single card offer; Liliana, Dreadhorde General is showing "Collected:0" when I have 4 collected.
I have the tempting option to buy this card for the one-time, bargain price of 800 gems or 5280 gold, over 4-5x the price of a booster, and NOT add it to my collection.
If someone actually clicks this, believing they 0 as displayed, forgetting that they have a set of 4 already, they have no way of proving that fact after the purchase, and they themselves can't be sure how much they really had before buying, as they'll still…2 votes -
Missing Store Bundles - Bug
I am inquiring about the status of the Planeswalker and Spark Bundles that were previously available to purchase before the Hobbit pre-orders.
Are they gone for good?
2 votes
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