MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Cannot Download on Mobile Device (Other)
huawei Y9 prime
820 votes -
Cannot Download on Mobile Device with Min Specs
Is the spec not enough for the Xperia 1Ⅱ?
112 votes -
Store sometimes does not display properly, and Midweek Magic Code Failure
I often witness problems in this store. Daily Deals are not displayed.
I also think there are other problems. I attempted to redeem my prize from the last week of Midweek Magic. Tried to redeem the code, but received a "redeem code failure" error. I’m very concerned about these issue.-
MTGA 2021_07_18 23_02_08.png 1670 KB -
MTGA 2021_07_18 23_02_39.png 607 KB -
MTGA 2021_07_18 23_01_41.png 453 KB -
MTGA 2021_07_18 23_02_08.png 1670 KB -
MTGA 2021_07_18 23_02_39.png 607 KB -
MTGA 2021_07_18 23_02_08.png 1670 KB -
MTGA 2021_07_18 23_01_41.png 453 KB -
MTGA 2021_07_18 23_02_39.png 607 KB -
MTGA 2021_07_18 23_01_41.png 453 KB -
MTGA 2021_07_18 23_02_39.png 607 KB -
MTGA 2021_07_18 23_01_41.png 453 KB -
Log20210718_230334.log 11 KB -
MTGA 2021_07_18 23_02_39.png 607 KB -
MTGA 2021_07_18 23_02_08.png 1670 KB -
MTGA 2021_07_18 23_01_41.png 453 KB -
MTGA 2021_07_18 23_02_08.png 1670 KB -
MTGA 2021_07_18 23_01_41.png 453 KB -
MTGA 2021_07_18 23_02_08.png 1670 KB -
Log20210718_230334.log 11 KB -
MTGA 2021_07_18 23_01_41.png 453 KB -
MTGA 2021_07_18 23_02_39.png 607 KB -
MTGA 2021_07_18 23_02_08.png 1670 KB -
Log20210718_230334.log 11 KB -
MTGA 2021_07_18 23_02_39.png 607 KB
1 vote -
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Invisible No Name Pet
Purchased the new pet for 20k, it is invisible and has no name
5 votes -
Daily store deals 400 gems error
When I try to purchase the 400 gems for 1500 coins in the daily store deals it says "store error" and #unknown error"
4 votes -
missing Strixhave school sleeve
After i claim sleeves from strixhaven schools i see them as the standard version
11 votes -
Store Error - Internal Error (Strixhaven Release)
- Redeeming code: PlayStrixhaven worked, but did not yield any booster packs..
- Buying cosmetics in store leads to error: Store Error - Internal Error
- Buying mastery pass lead to error: Store Error - Internal Error, but a check mark is visualized in the master pass tree?!
6 votes -
historic anthology always purchasable
Most of the time i can't build a fun deck because i don't have some of the historic anthology.
Why don't you make it always purchasable on the store?I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)
That means about 700$ in gems.
Can you please add…
7 votes -
U kidding me!Pay 5000 coins in fast draft to get ******
Seriously... I pay 5000 coins, I farm every day. And you make me bug a field. It's played at 1 field. Except that this ground is unusable during all the game... It's a lot of ******** to force players to use money.
2 votes -
Didn’t receive my strixhaven bundle
I got the mastery pass thingy but not the draft tokens or sealed tokens or professor onyx card.
It shows I have unopened items in my packs but when I click on it there’s nothing there
8 votes -
Beholder Pet not appearing in game. (mobile)
I play Magic the Gathering on mobile and PC. I have noticed that the beholder pet shows up on PC but not on mobile. I might be missing something but I can see other players pets as well. I have tried toggling off and on the pet, but to no avail. This might be a bug or just a simple fix. Thanks
4 votes -
Daily Deal Purchase
Trying to purchase Daily Deal of gems for 1500 coins. Gives me a "Store unknown error."
4 votes -
The store
Everytime i try to access the store Arena stays stuck on the loading page "Waiting for the server". I waited more than five minutes then decided to close Arena in order to come back to the home page.
28 votes -
rewards missing, strixhaven mastery pass, store
Dear arena team,
after todays update for the Strixhaven set release I saw several errors.
1. I tried to buy the mastery pass using gems but received a Store error message: unknown error. The gems did not reduce, I did not receive the base rewards (pet, sleeve), but with mastery level 2 I received a mastery orb. Game restarts did not change anything. Receiving more mastery levels didn't either. I cannot try to buy the mastery pass again. Using the mastery orb lead to a game crash. Or is it possible I have the mastery pass without losing the gems…8 votes -
Redeem code PlayStrixhaven does not worked
Redeem code PlayStrixhaven does not worked. I insert it and it was said that it worked. But when I go to check the boosters, there´s no boosters there. Then, I tryed to reedem again and it failed. I checked the log, and it said there that I already reedemed the code.
my account email is: iran.barbosa@gmail.com
7 votes -
Cannot Download On Supported Mobile Device
Hello,
It says my device isn't compatible....I have a note 10+ 5g. I meet all recommended specs so I'm confused as to what's going on. I have been waiting for the mobile version for years and I even double and triple checked my phone would work with the specs provided and it most certainly does. Could you please let me know if this is a bug or if my phone somehow doesn't meet the requirements.
Thank you very much and I look forward to hearing from you!
16 votes -
Pre orders Adventure in the Forgotten Realms not available in store on macOS app
Hi,
The pre orders Adventure in the Forgotten Realms are missing from the store on macOS app.
2 votes -
App crashes the OS on iPhone
Running the app on iOS 14.4.2 iPhone 8.
The app runs as expected but once closed the entire phone is unusable and requires a hard reset (forced shutdown and restart) to go back to normal.
Other apps don’t open, the search features of the os are non functional etc.
This only happens with this app of those installed on my phone.
The only thing I can think about causing this is the program getting hanged while closing6 votes -
no rewards fnm code
i put in the code from fnm and it says code redeemed successfully but no rewards pop up. has happened for last 3 weeks.
4 votes -
Cannot access store
It stays forever "waiting for the server" and i have to shut down MTG arena
21 votes
- Don't see your idea?