MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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93 results found
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Season Ranked Error Packs Did Not Open
When I clicked on the packs I received for the June season ending error, the game froze and I did not receive any cards.
16 votes -
Booster pack issue
Got 10 free booster packs, but none of them are opening.
The packs were a bonus for that system error, where all mythic were brought down to basic when the month ended. I got 10 free packs. None of them open. I clicked 4 times, each time it jus flashed, but no cards showed… then i looked at the counter, and the counter went down though, so I’m at 6 packs now, but nothing happened… no cards.
13 votes -
Didn’t receive pre order packs
I preordered the pack bundle for secrets of strix and didn’t receive the packs once the set released
14 votes -
It says need to update in IOS but app Store doesn’t have an update
The new update is not available in Apple Store ios
14 votes -
Secrets of Strixhaven preoders missing
Secrets of strixhaven preorder bundles are missing
10 votes -
Preorder bundle not sent after purchase
I purchased a preorder bundle for Strixhaven. No packs or items were sent to my account packs page. Credit card confirms purchase on Xsolla LA CA
9 votes -
Bug booster
There is a bug when opening booster packs: after interacting with the booster image, the sequence of images revealing the cards does not appear (this is shown in the video). Additionally, when I check my library to see if I have received new cards, nothing shows up.
7 votes -
I can't buy gems (get a problem with with paypal)
I want to buy some gems, and connect to the paypal window, but after entering my email address and my password, the window stay blank...(white), I don't see the payment page.
11 votes -
I haven't received the SOS pre-order
I purchased the SOS version of the card pack pre-order yesterday. I received the card back, but after the new version was launched today, I didn't receive pre-ordered card packs. I noticed that many other players have reported the same issue on the forum. I hope the problem can be resolved as soon as possible. If necessary, I can upload relevant files as proof.
6 votes -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
7 votes -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
6 votes -
Missing Marvel Spider-Man cosmetics in store
I am on PC and the Marvel Spider-Man cosmetics are not showing up after the Marvel Super Heroes update on the 16th in my store or at all including the Avatar's, Web Basic Lands. I don't know why but every source says the should be there and that there's no problems but the only things that I can see for Marvel Spider-Man are the cards that were swapped in my collection and the Spider-Man card packs that replaced Omenpath. other then that there is nothing else even remotely related to Spider-Man even though the announcement for this update says they…
4 votes -
Payment with Paypal or Credit card freeze on white pop-up
I try to buy gems.
If i select Paypal, I can enter my login/pw but then it freezes on a white pop up.
If i selecte credit card, I can enter my details then validate on my phone, but then it Freeze on the "redirect to merchant" screen.
If i close mtga and restart I can get my gems, but this is really a poor experience.I'm on PC Windows 11 (with a strong gaming laptop)
Regards
Florent3 votes -
Bug: No Golden Pack Progress from Marvel Super Heroes Promo Bundle
I purchased and received all items from the promotional one time purchase Marvel Super Heroes set with 10x MSH Boosters, and Captain America avatar & shield sleeve.
I did not receive any golden pack progression for purchasing 10x packs and I did not receive a golden pack. Please credit my account with a golden pack
3 votes -
4X Rare Wildcard
4X Rare Wildcard Bundle Purchase Error. Attempting to purchase Rare Wildcards causes the following error: "Error. you already own this item. Store Error. Store Purchase Failed Duplicate Transaction"
6 votes -
Spiderman cosmetics
So wait....if we bought the cosmetics for the "Through The Omenpaths" cards of Spiderman....and WoTC is now giving us the actual Spiderman cards like should have happened in the first place....we don't get the foiled/cosmetic versions of the ones we got? We would have to rebuy those again...? Though they aren't showing as available at all?
2 votes -
3 votes
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I haven't received the pre-order package for the SOS card.
This actually caused me some trouble and inconvenience.
4 votes -
Secre
Secrets of Strixhaven dropped today and i didnt get my ordered draft bundle. So WOTC i saw many people havi ng the same issue on reddit, so maybe we'll get a refund?
I know mistakes are human so dont stress out and enjoy the new set!4 votes -
10 mythic packs
I purchased a mythic rare 10 pack and and didn't get a gold pack with it and this isn't the first time either
2 votes
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