MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. The store

    Everytime i try to access the store Arena stays stuck on the loading page "Waiting for the server". I waited more than five minutes then decided to close Arena in order to come back to the home page.

    24 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Nahiri sleeve missing

    I prepurchased the Zendikar bundle before Sept 17 and received the Jace and Nahiri sleeves. After the patch and after modifying my decks, I noticed I don't have my Nahiri sleeve anymore.

    Please help!

    I do see two "default" sleeves - One next to the Jace sleeve. Is this supposed to be the Nahiri one and is it glitched?

    22 votes
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    13 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot access store

    It stays forever "waiting for the server" and i have to shut down MTG arena

    19 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. waiting for server - shop

    The mtga client works fine except for the store tap.
    Each time I try to enter the shop the client gets stuck in black screen waiting for the server. All other functionalities work as they should.

    16 votes
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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Server connectivity issue store

    Long loading time when opening store. "Waiting for server" spinner spins forever (i manually aborted after 10min)
    I am using MTGA on Mac

    14 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTGA store doesn't load

    Whenever I try to access the MTGA store in the game client, it does not load and just continues to "waiting for the server...". It does not stop loading and does not show any error.

    Steps done:
    1. Restart mtga, open store, same issue, "Waiting for the server..."
    2. Reinstalled mtga, open store, issue not fixed.

    Is there an issue in accessing the mtga store? Please fix it ASAP!

    16 votes
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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. gem store

    I cant buy gems because the screen with the payment options only appears as a white rectangle, stays stuck there and i have no option of payments avaialble

    13 votes
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    12 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. store

    I cannot access store. When I click the link the black screen "waiting for the server" appears and I have to shut down Arena.

    14 votes
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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. renewal

    I received multiple cards that have rotated out of standard for renewal today.

    22 votes
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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Shop isn't loading

    The store isn't loading.

    11 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't enter the store. stuck on waiting for the server

    No fix worked, I've tried everything.
    Other than the store everything else works fine for me.

    9 votes
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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Blocked on "Waiting for Server" screen while attempting to access the Store

    I cannot access the store since three days, access is stuck on "waiting for server" screen...

    12 votes
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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't access the Arena store

    This is the fifth day in a row that I can't access the in-game MTGA store. Message is, as always, "Waiting for the server".

    It seems to affect only a percentage of the users and I haven't found a workaround.

    I tried from different compùters in different networks with the same negative result: "Waiting for the server".

    I can't understand why you don't release a hotfix for this, since it's your main income from MTGA users. I myself spend real money in gems every month.

    Thanks for reading.

    10 votes
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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Clicking "Store" makes my client "wait for the server" indefinitely

    Whenever I go to buy thing from the store it gets stuck on the 'waiting for the server' screen. I can't buy anything. Neither can these guys...

    https://www.reddit.com/r/MagicArena/comments/jw4k4f/clickingstoremakesmyclientwaitfor_the/

    12 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. MTGA store "Waiting for the Server" freeze

    Hello,
    It is not possible for me to access the Store.
    The waiting message is displayed and nothing loads, below the extract of the log file:
    [1636] PROFILE: 13.37ms load Assets/Core/Art/Meta/Store/Prefabs/ContentController - StoreCarouselDesktop16x9.prefab
    [1636] PROFILE: 154.73ms instantiate Assets/Core/Art/Meta/Store/Prefabs/ContentController - StoreCarouselDesktop16x9.prefab
    [1636] EnableLoadingIndicator. shouldEnable = True loadingGameObject=-4488
    [1657] [Store] SKU recieved: id=MTGA-Gems-001 price=4.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-002 price=9.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-003 price=19.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-004 price=49.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=MTGA-Gems-005 price=99.99 maxPurchases=0 remainingPurchases=-1
    [1657] [Store] SKU recieved: id=Bundle
    Adventurer price=14.99 maxPurchases=1 remainingPurchases=0
    [1657]…

    11 votes
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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Waiting for the server

    I can't access the ingame store. I'm in a "Waiting for the server" infinte loop.

    Can you fix this?

    Thank you.

    11 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Store won't connect

    I have been unable to access the store. I have restarted my computer multiple times. Whenever I attempt to go to the store, I get the 'waiting for server' screen and it spins endlessly and never connects.

    11 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. M21 Mastery Magmutt Pet (lvl20) Reward Not Showing Up

    M21 Mastery lvl 20 reward (Magmutt Pet) is not showing in my account. It seems like this is a recurring problem every expansion. Any idea when you guys will figure it out?

    16 votes
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    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Renewal

    Opened the MTGArena Client today and got a bunch of Eldraine cards for Renewal (Sept 17,2020)

    17 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. infinite load screen on store

    a bug when i click on the mtg arena store. it prompts an infinite loading screen
    "waiting for server" with the spinning load circle.
    ive tried reinstalling, restarting , logging out and back in , nothing seems to work.

    everything else in the game seems to work fine

    8 votes
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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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