MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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317 results found
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Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.
951 votes -
fleem
Didn't get Fleem cosmetics
62 votes -
Can't buy gems
I can't buy gems currently. I am playing on mac thru the epic games store. When I try to buy gems, I get stuck on a "waiting for server" screen. It has been several hours.
30 votes -
Missing Fleem
Missing my Fleem cosmetics after purchasing OM1 packs
41 votes -
Mac OS. Cannot Purchase Gems.
I cannot purchase gems. Every time I click to purchase more gems, I get stuck on the "Waiting for Server" screen. Its been like this for 7 minutes.
12 votes -
Why don't have Fleem cosmetics?
I purchased the mastery pass and opened over 10 packs but did not recieve my fleem cosmetics. Seems that on reddit people are talking about how no one has
15 votes -
Store Stuck "Waiting for Server"
I am unable to buy anything from the store - every time the screen stalls on "Waiting for Server."
I've closed and opened the program and the Epic launcher, I've restarted my computer, and I've uninstalled and reinstalled the game. Still not working for me.
I'd like to buy the Pre-Release bundles for Avatar - hopefully we can resolve this before then
9 votes -
Store won't let me purchase gems=
Richard Bucey
Nov 10, 2025, 8:58 AM PST
Arena play and connection works fine but I am unable to buy gems. The client always gets stuck on Waiting for the Server when I try to purchase. I have restarted and even reinstalled the client several times. please advise thank you.
9 votes -
Paypal Loop
I've been trying to buy the Final Fantasy bundle, but your checkout isn't working. When I try to login into Paypal, it keeps starting me over. I've input the phone code correctly numerous times, I've tried logging in with password. It always ends with the prompt to put in my email or phone number again. Please fix this, or do you not like money?
20 votes -
Can't buy gems
Cannot purchase gems in Arena store. The screen goes to 'Waiting for server.' This is for a Mac running macOS Sequoia 15.6.1.
10 votes -
Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass
104 votes -
Preorder bundle
I bought the bundle 3 hours before omenpaths dropped and have not received anything
9 votes -
Fleem
Purchased Mastery Pass and have not received Fleem cosmetics.
12 votes -
Arena Anthology 2 Missing Cards
When I purchased Arena Anthology 2, I got far less cards in the unlock animation than I thought. I also got x4 40 Gems due too already having x4 copies of a Mythic card? That makes no sense as the Anthology cards are unique right? Anyway I went to check and I am indeed missing most of the set.
Missing:
Thought Scour
Control Magic
D*amn (i guess this is censored???)
Barrowgoyf
Flame Slash
Pyrite Spellbomb
Empty the Warrens
Fiery Confluence
Pyrogoyf
Ignoble Heirarch
Rofellos, Llanowar Emissary
Eternal Witness
Life//Death
Grist, the Hunger Tide
Wrenn and Six
Currency Converter
Triplicate Titan14 votes -
I am unable to purchase gems. I just get an infinite circling loading server.
Unable to purchase gems. It just stays stuck on "waiting for the server"
7 votes -
CANNOT BUY GEMS
I use a Macbook. I cannot buy gems as I get stuck on the loading screen every time I try. Is the client freezing or something else? I want to give you money but you will not fix this bug.
6 votes -
Store freezes on "Waiting for Server" when trying to purchase gems on Mac
Ever since the Nov. 6, 2025 fix for purchasing issues listed on the status page, I cannot purchase gems. When I click on the amount of gems desired, it says "Waiting for Server" and freezes there until I have to force quit the program to get out of it. I tried uninstalling and reinstalling both the Epic Games Launcher and MTG Arena, but the problem persists.
5 votes -
MtgArena Alchemy Set Doesn't Give Check Lands
I have probably spent more than 20k gems on the new EoE alchemy set and it says im only 75% ish in collecting it. I have all rares except for the check lands, in fact it gives me rare gems instead of check lands. I added pictures to show this.
7 votes -
Bug - Final Fantasy Full Art Basic Lands Not Showing In Store
The full art basic lands for Final Fantasy aren't available in the store anymore after I used a jump in token. I think this is because some of the lands are in the packets, but if I had known this would happen, I would have just bought all the full art basic lands from the store first. Please fix this so that those bundles are available in the store again.
11 votes -
Fleem Cosmetics
I didn't receive Fleem Cosmetics after purchasing Mastery Pass and completing multiple limited events prior to Septamber 30th.
8 votes
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