MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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629 results found
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Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.
799 votes -
Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass
94 votes -
March 31 BLB pack deal did not progress golden pack
I bought a BLB pack in the Daily Deals store for 10% off (900 gold) and it did not advance my golden pack progress. I was at 6/10 packs prior, and am still at 6/10 packs, even after reloading Arena.
15 votes -
Golden pack progress not awarded for Daily Deal pack on 3/31/25
The Daily Deals on 3/31/25 included a Bloomburrow pack, but no golden pack progress was awarded for purchasing it. I've seen a few other people on Reddit mention they experienced the same issue.
13 votes -
No Daily Deals displayed
For me there are no daily deals displayed in the store. I was already wondering about there being none. However, as this is the second day I have now checked reddit to see if there is any discussion on the topic. Turns out: there are daily deals, they are just not displayed for me in my store.
37 votes -
Mazemind Tome Card Style Bug
Recently purchased the Mazemind Tome Parallax Card Style at the store, however, it is not possible to apply or view the card style when creating a new deck or editing an existing one, despite owning all versions of this card. A full refund should be issued if this bug is not fixed soon.
13 votes -
Kiora, Behemoth Beckoner's art was removed from E: BLC during today's patch
Kiora, Behemoth Beckoner's art was removed from E: BLC during today's patch 8/20/2024. As a huge fan of Mono G I was wondering if this was intentional or just a bug? Attached is the missing art from E: BLC that was there from the prior patch, Kiora search from today's patch, and E: BLC search from today's patch.
32 votes -
No rare card when opening Foundations packs.
I don't have anywhere near a complete collection of rare foundations cards but am receiving gems instead of a rare card every time i purchase a pack.
10 votes -
Bug Mastery pass
I'm not receiving the rewards from the Premium Mastery Pass
19 votes -
Bugged Mastery Pass (Reward NOT received)
Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20
15 votes -
Im not getting the Mastery Pass Rewards
I have the Mastery Pass yet I am not recieving rewards from it. From level 30 to 40. Please help
18 votes -
I didn't receive the level 37 "gems" of the Mastery Pass.
I didn't receive the level 37 "gems" of the Mastery Pass. Before purchasing the pass I had 1,950 gems, I bought 1,600 and added 3,550, after the purchase I got 150 plus the prize of level 27 I added the total of 550 gems, but when advancing to the current level 37, I did not receive the 400 gems of level 36.
So it should have a total of 950 gems and not 550.
I am waiting to be reimbursed.
18 votes -
Maestry pass reward no added
Maestry pass reward no added in my account lvl33 2000gold
17 votes -
Mastery Pass Reward bugged
just reached level 37 on the Mastery pass and did not receive the 400 Gems the 2125 gems i have are from a store purchase and i played a few drafts, i should be at 2525 gems after hitting level 37
16 votes -
Did not get my Mastery Season Paywall rewards from level 34 onwards
Did not get my Mastery Season Paywall rewards from level 34 onwards.
I spent the 3400 gems to unlock it.
Up to level 34 i received every Reward from the Duskmorun: House of Horror Mastery. Up until then everything was fine. I noticed, that I don't received the 2 Mythic Card-Rewards by reaching lvl 34. Today i noticed, that my gemcount didn't changes as i reached lvl 37, so i checked the cardstyles i from lvl 36 and 38. I didn't got them either. Today i got 4 levels (Daily and weekly 15) and i only got the 2 Boosters…
16 votes -
Store/Packs
After update, I can't go to get new packs. When I click on the packs tab the MTGA application stops responding. I'm playing through steam.
18 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
13 votes -
2000 gold not received Duskmourn
Just completed the tier of the battlepass that gives 2k gold and I'm still sitting on 1600 from my quests. Relogged, restarted, revalidated files, still no reward. Android arena app
14 votes -
Bought Standard Pack; no Golden Pack progress
I bought a Murders at Karlov Manor pack in the MtG Arena Store today via the Daily Deal. I was not given any Golden Pack Progress despite the text saying that buying any pack from Standard or Alchemy now gives Golden Pack Progress. Please advise. Is this a known bug?
9 votes -
store
purchased but did not receive card style for mazemind Tome.
3 votes
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