MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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159 results found
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[BUG]Wrong Packs displayed on Mastery Pass for Lorwyn Eclipsed
I bought the Mastery Pass for Lorwyn Eclipsed, at Level 4 it states I should get 3 Lorwyn Eclipsed Packs.
However at level 4, I received 3 Edge of Eternities Packs instead.Please Advise and Thank you!
53 votes -
Master Pass Level Boost - did not receive all of purchase packs
I purchased mastery pass experience for level 40, but did not receive all of the packs shown on the level boost page. I have attached a screenshot of the level boost page I saw when I clicked on level 40. But I did not receive the number of packs shown. Please provide the displayed number of packs I was supposed to receive with the purchase.
35 votes -
Didn’t receive pre order packs
I preordered the pack bundle for secrets of strix and didn’t receive the packs once the set released
14 votes -
Secrets of Strixhaven preoders missing
Secrets of strixhaven preorder bundles are missing
10 votes -
Mastery
Mastery Pass Reward Bug: Level 4 of Lorwin Eclipsed Mastery gives me 1 Lorwin Booster and 3 Edge of Eternities boosters instead of 4 Lorwin Boosters
20 votes -
Preorder bundle not sent after purchase
I purchased a preorder bundle for Strixhaven. No packs or items were sent to my account packs page. Credit card confirms purchase on Xsolla LA CA
9 votes -
store error
When purchasing gems I am getting a Store Error - Unknown Error and am unable to purchase gems. I have repaired game files and the same issue remains.
15 votes -
Winter Sale 5 Full Art Lands not appearing
I was looking at the winter sale bundles available and when I realized it was a twelve days of christmas thing, i wanted to look at what each day's sale was. I purchased the ones for days 2 and 3, then I could see what was for days 1, 4, 6, and 7 (current day). However I can't see 5, which I looked up was 5 full art lands. I thought maybe I purchased it and somehow forgot, but cannot find them when I look at the card appearances I have. I saw on Reddit that many other players have…
14 votes -
When trying to purchase gems from the store I am presented with "Store Error" and "Unknown Error".
When trying to purchase gems from the store I am presented with "Store Error" and "Unknown Error".
16 votes -
Unhinged island
You cannot purchase unhinged island in daily deal today, all other 4 basics are showing but no island
9 votes -
I can't buy gems (get a problem with with paypal)
I want to buy some gems, and connect to the paypal window, but after entering my email address and my password, the window stay blank...(white), I don't see the payment page.
7 votes -
I haven't received the SOS pre-order
I purchased the SOS version of the card pack pre-order yesterday. I received the card back, but after the new version was launched today, I didn't receive pre-ordered card packs. I noticed that many other players have reported the same issue on the forum. I hope the problem can be resolved as soon as possible. If necessary, I can upload relevant files as proof.
6 votes -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
7 votes -
Lorwyn Premium Battle Pass Milestone 4 gave me wrong packs - 3 Edge of Eternities it has listed 3 Lorwyn Packs
Lorwyn Premium Battle Pass Milestone 4 gave me wrong packs - 3 Edge of Eternities it has listed 3 Lorwyn Packs. Would like if you check your other milestones of the Battle Pass so no more mistakes are happening. Also Pls refund us the correct packs
12 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
12 votes -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
6 votes -
4X Rare Wildcard
4X Rare Wildcard Bundle Purchase Error. Attempting to purchase Rare Wildcards causes the following error: "Error. you already own this item. Store Error. Store Purchase Failed Duplicate Transaction"
6 votes -
Wildcard purchase error
When attempting to purchase the 4x rare wildcard I get an error and a duplicate transaction message.
7 votes -
Payment with Paypal or Credit card freeze on white pop-up
I try to buy gems.
If i select Paypal, I can enter my login/pw but then it freezes on a white pop up.
If i selecte credit card, I can enter my details then validate on my phone, but then it Freeze on the "redirect to merchant" screen.
If i close mtga and restart I can get my gems, but this is really a poor experience.I'm on PC Windows 11 (with a strong gaming laptop)
Regards
Florent2 votes -
I haven't received the pre-order package for the SOS card.
This actually caused me some trouble and inconvenience.
4 votes
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