MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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119 results found
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[BUG]Wrong Packs displayed on Mastery Pass for Lorwyn Eclipsed
I bought the Mastery Pass for Lorwyn Eclipsed, at Level 4 it states I should get 3 Lorwyn Eclipsed Packs.
However at level 4, I received 3 Edge of Eternities Packs instead.Please Advise and Thank you!
49 votes -
Master Pass Level Boost - did not receive all of purchase packs
I purchased mastery pass experience for level 40, but did not receive all of the packs shown on the level boost page. I have attached a screenshot of the level boost page I saw when I clicked on level 40. But I did not receive the number of packs shown. Please provide the displayed number of packs I was supposed to receive with the purchase.
33 votes -
Mastery
Mastery Pass Reward Bug: Level 4 of Lorwin Eclipsed Mastery gives me 1 Lorwin Booster and 3 Edge of Eternities boosters instead of 4 Lorwin Boosters
20 votes -
Winter Sale 5 Full Art Lands not appearing
I was looking at the winter sale bundles available and when I realized it was a twelve days of christmas thing, i wanted to look at what each day's sale was. I purchased the ones for days 2 and 3, then I could see what was for days 1, 4, 6, and 7 (current day). However I can't see 5, which I looked up was 5 full art lands. I thought maybe I purchased it and somehow forgot, but cannot find them when I look at the card appearances I have. I saw on Reddit that many other players have…
14 votes -
store error
When purchasing gems I am getting a Store Error - Unknown Error and am unable to purchase gems. I have repaired game files and the same issue remains.
12 votes -
Unhinged island
You cannot purchase unhinged island in daily deal today, all other 4 basics are showing but no island
9 votes -
Lorwyn Premium Battle Pass Milestone 4 gave me wrong packs - 3 Edge of Eternities it has listed 3 Lorwyn Packs
Lorwyn Premium Battle Pass Milestone 4 gave me wrong packs - 3 Edge of Eternities it has listed 3 Lorwyn Packs. Would like if you check your other milestones of the Battle Pass so no more mistakes are happening. Also Pls refund us the correct packs
12 votes -
When trying to purchase gems from the store I am presented with "Store Error" and "Unknown Error".
When trying to purchase gems from the store I am presented with "Store Error" and "Unknown Error".
10 votes -
Note able to purchase daily deal
Purchased 4 out of the 5 John Avon Lands from the daily deals. The island disappeared from purchasable items and I'm not able to buy it. I would like to be able to buy that one
3 votes -
10 mythic packs
I purchased a mythic rare 10 pack and and didn't get a gold pack with it and this isn't the first time either
2 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
7 votes -
Daily deals, 4 lands offered, 1 land missing
I would like to buy John Avon lands for a looong time, probably more than 2 years.
Today I see them in the store!
However, there are only 4 lands offered, Island is missing.
I do not own that island land, I have double checked that.
Please, could you reoffer those lands again? Thx you for answer.
4 votes -
Buying past alt art sets
Please allow us to give you money by selling the past set alt art bundles instead of only selling the current set bundles. An example of this is the alt arts for Final Fantasy being locked away and not being able to buy the alt art bundles from the store because its Lorwyn season.
3 votes -
mastery gave the wrong packs
Level 4 of the lorwyn mastery pass gave me 3 edge of eternity packs not the displayed lorwyn packs. Would like my lorwyn packs or a refund for mastery pass, did not purchase mastery pass for packs from old sets.
5 votes -
winter shop 2025 two :O emotes instead of >:O and :O
i bought the new emote pack in the winter store and the >:O emote didnt show up in my list. Instead i got two :O emotes. can you please change it to >:O and :O or at least return the gems on the repeated emote? I want to keep the emotes, dont want a full refund.
4 votes -
Can't buy gems
Using Macbook. Cannot buy gems as I get stuck on this loading screen every time I try. Obstacle to me giving you money, so I assume that's something y'all want fixed as well.
7 votes -
Lorwyn Mastery Pass Preorder missing
The mastery pass for Lorwyn isn't available to preorder.
This must be a bug because nobody would seriously remove this option from the store.4 votes -
Need My Gold Back or Cosmetic Issued
Please give me my gold back (8000) as it appears the store cosmetics aren't working properly. I bought TMNT Arcade style 4 pack. You took my gold pretty easily but no cosmetic issued. Just forget the cosmetic and issue my 8000 gold back and this fixes everything.
1 vote -
I p
Purchased the Leonardo sleeves from the Mastery pass, but haven't received them nor are they showing up in my sleeve list as usable.
2 votes -
Cannot purchase rare wildcards
For a month I have been unable to purchase rare wildcards from the store. It states that I already purchased the item and "store purchase failed duplicate transaction "
4 votes
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