MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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970 results found
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Kiora, Behemoth Beckoner's art was removed from E: BLC during today's patch
Kiora, Behemoth Beckoner's art was removed from E: BLC during today's patch 8/20/2024. As a huge fan of Mono G I was wondering if this was intentional or just a bug? Attached is the missing art from E: BLC that was there from the prior patch, Kiora search from today's patch, and E: BLC search from today's patch.
30 votes -
Bloomburrow Special Guest card replaced a rare / mythic instead of a common card
I received a pack of Bloomburrow cards as my seasonal Ranked rewards and when I opened it I noticed that I received a Special Guest card (exciting) but it replaced the wrong card slot in the pack.
It is supposed to replace an (un)common card but in my case as can be seen in the screenshot it replaced the rare/mythic card leaving me with a pack without a Standard legal rare/mythic card which is not supposed to happen.14 votes -
unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
26 votes -
Season Pass no XP gain
Hi Support,
I've played and won a few games today on Android and completed some quests but I didn't gain any Mastery XP.
11 votes -
EXP doesn't get added from wins or daily quests
I did a quest and two or three wins that I didn't get EXP for. However I did get EXP for my first 5 or 6 wins.
11 votes -
No XP given towards mastery pass after the update.
Playing on IOS. Not entirely sure how to get a log out of my app.
I won at least 5 games that should have counted towards my weekly wins. I received a notification screen that I had earned gold and XP after each win. Gold was added to my account, but XP was not.
I wasn't paying close attention to when the issue first arose so I'm not sure how many games worth of XP I lost out on.
10 votes -
Crash on store open
Galaxy z fold 4. When I click the store tab, it loads for 2 seconds then crashes. Has done this consistently for about a week. I'm trying to pre-order duskmourn.
7 votes -
Packs and Game store menus will not load
Ever since the most recent update on my PC I can't seem to open the store or packs menus. I have installed and reinstalled several times, but still no fix. It says that it is connecting to the server then freezes.
The funny thing is that I can still play games no problem. I just can't redeem any of my rewards.
8 votes -
Psychic Frog Store currency missing
I completed a quest today, and did not receive any tickets towards the Psychic Frog MH3 store.
9 votes -
Store/Packs
After update, I can't go to get new packs. When I click on the packs tab the MTGA application stops responding. I'm playing through steam.
7 votes -
対戦したりストアに入ったりするとフリーズする
2024/9/14に、PCでアップデートをインストール後、ストアに入るたびにフリーズするようになってしまいました。
その後、BO3で対戦中も、フリーズが起き、サイドボードになったらフリーズしてサイドチェンジが全くできませんでした。
インストール前は全くそんなことは起きませんでした。
対処保方法を教えてください。6 votes -
Psychic Frog Hideaway left store early
Psychic Frog's Hideaway said we had 4 hours left to use it. I bought it and started redeeming tickets. Starting at 11 AM EST, I received internal errors and when I closed out the program and brought it back, the store is gone despite having 3+ hours left (according to in game message) and hundreds of tickets left to spend. Please re-enable or refund this purchase.
5 votes -
Mazemind Tome - Retro Frame missing after store redemption
After spending 1500 gold on the a retro frame Mazemind Tome during todays daily deal (5th Sept'24) it does not show up in my collection.
Of note, after redemption, the card popup showed the parallax frame rather than the retro one but that is also not available in my collection.
The result is I'm out 1500 gold with nothing to show for it. :(4 votes -
spg slot in mh3 pack opening
https://magic.wizards.com/en/news/mtg-arena/mtg-arena-announcements-may-28-2024
this mtga announcements article stated that Special Guests are supposed to replace a common slot for store packs.
However, both in my experiences with regular and mythic packs the special guest replaced the rare slot.found this was also being experienced by others like in this reddit thread
https://www.reddit.com/r/MagicArena/comments/1dsbgbs/spgs_incorrectly_replace_the_rare_slot_in_mh3/8 votes -
5 votes
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Platinum angel
Yesterday i bought in the daily offers a style of the Card platinum angel from the set retro artifacts but I didn’t get it. I want to ask how I can get my style.
I don’t have a picture of that because of course I didn’t think that I have report later a bug
I hope you can do something against this4 votes -
Not receiving Bloomburrow Mastery Orbs
Noticed a Bug in the Mastery level rewards: in the free version of the Mastery in Bloomburrow i should receive 3 Mastery Orbs by level 25 however i only ever received the one at level 5. I've received every other rewards such as packs and free cards, its just a problem with the orbs. I checked both the PC and Android apps but the problem persists. I spent 1 orb to check and see if it would update after but it didn't work.
5 votes -
Retro fetchlands MH3 not showing as purchased
I purchased the MH3 Retro Fetchland cosmetic bundle, it shows in my collection as available, but I have to spend wildcards to use the Retro or new Enemy Fetchland cosmetic even though I already own the fetch land?
4 votes -
Daily Store Item Bugged After Buying It
i bought the Resplendent Angel Card Art and you can see it shows its unlocked because i bought it, but if you notice where the cards get placed when creating a deck its telling me its not unlocked / not usable
2 votes -
Rare wildcards in Mythic packs
I bought mythic packs and received a rare wildcard in one of them. Please can I be upgraded a mythic wildcard instead. It shouldn't be possible to get rare cards when you have paid for mythics.
3 votes
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