MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10220 results found
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Cant login to game
After putting in my account name and password it attempts to load the game and then freezes saying "An error occurred. Please restart or exit the application." The only two options are "Check status" and "Reconnect". When I reconnect it eventually does th same thing. Check status just bring me to the status page.
It still doesn't work after uninstalling and reinstalling multiple times.1 vote -
game skipped
i was playing a match in a limited event and i was winning and the program just ended the match and in this way i loose gems and i cannot continuo palying
1 vote -
Decks are missing
All, except one, of my decks are missing from the game after most recent update on iPad.
1 vote -
Jump Into Magic: The Gathering | Avatar: The Last Airbender deck with 28 lands
I chose 2 decks, Roku and Powerful, this resulted in a deck that i believe is not correctly built and cannot possibly win. the deck has 28 land and only 12 non-land cards. not only did I not get my gold worth of cards, but I also dont think I could fairly win with this deck and get the cosmetic reward.
1 vote -
Mastery Tracker - Missing Standard Set
Why is Final Fantasy missing from the Edge of Eternities Mastery Tracker? It is a Standard set, correct? It goes back as far as Duskmourn, so....what gives?
1 vote -
Never received my renewal egg the game crashed when I tried to open it. Relogged and nothing is appearing.
Arena is having some big issues nothing seems to be working for me right now. My egg did not give me my rewards.
2 votes -
Rule 603.12a not implemented correctly
When casting Curse of the Werefox while controlling a Doubling Season two role tokens are created. Despite this, the reflexive triggered ability to fight a creature only triggers once. This is in contrast to rule 603.12a which states that this trigger should happen twice; “once for each of those times” that a role token was created.
2 votes -
ARENA DIRECT
Please update the “Arena Direct Fulfilment and Shipping Schedule." It's helpful to track when we should expect links to redeem our boxes.
3 votes -
Edge of Eternities Draft missing/not there
I loaded up arena and EotE limited is simply not there, relogged, reloaded, and attempted the "repair file" thing, and still no luck.
3 votes -
Events and ranked games disappeared
While participating in a sealed of EoE for which I uused my sealed token, I had trouble launching the game. Now, I don't have any new or limited events and I can't play ranked games.
3 votes -
Lost packs
Hello, like many other here, I had lost 6 packs of EoE and 1 golden pack. I was openning the golden one and the app show me an “OK” and simply disappear. Then I have open some EoE and everithing was ok until the last 6 that vanished like a creature with a path of exile.
3 votes -
Lost EoE Packs
I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.
I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.
Please can you get these packs back out to us...
3 votes -
Not Allowed to play chromatic cube event games
Hi,
I have a chromatic cube draft deck, and i haven't been allowed to finish my games with the deck, every time i try queue I get an error, even though there is still an hour left of the event to play the games. Would appreciate a refund for the event gold if that's ok as this has cost me the gold i need to do drafts for the new set. Thanks
3 votes -
Draft crashed
The system crashed just as we were moving to pack number two in my edge of eternities draft. When it finally came back up, there was no indication. I joined the draft and my draft token was still gone. It occurred at approximately 12:02 PM eastern standard time Tuesday, July 29.
2 votes -
Kicked during EoE draft
Accessed an EoE draft with a draft token. Completed all of the picks (lucked out on 3 mythics) then have been repeatedly unable to access the app on both mobile and Mac. Once the function is reinstated, if unable to access the draft, I would like a refund for the draft token. I imagine I'll be out of luck for the awesome picks.
Edit: I'm able to access the app, but not the limited formats and 3 packs are gone but the cards are not there. The draft picks are in my library, however.
3 votes -
Can't start Edge of Eternities Draft
Since the launch of EoE the game client is lagging and I Got stuck at starting a draft screen
3 votes -
Server Error - 10 Packs Not Redeemed (Edge of Eternities)
When I was redeeming my pre-ordered Edge of Eternities packs, I got to the last 10 packs and got a server error upon trying to open them. When I went back into the packs screen, the 10 packs no longer showed up and the cards were not in my collection.
3 votes -
Client not launching on Mac
On the morning of Renewal and the EOE updates, the client is not functioning properly on my Mac. I have rebooted 3 times, both by opening the client directly and by launching through Epic Games. Sometimes the client launches but is very laggy, and sometimes it doesn't launch at all, showing a black screen or a "waiting for server" icon. I've also restarted my computer, reset my wifi, and reset my router, but nothing seems to work.
3 votes -
Can´t connect /windows Spain 29/07 17:42 pm
Can´t connect /windows Spain 29/07 17:42 pm
3 votes -
bloodthirsty conqueror
This card is so broken and bugged why is it so hard for you to fix?
3 votes
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