MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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881 results found
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Animations Running Slower than Normal
Animations are running slower than usual. This is happening at all points in the client, including the menu and within a match. It makes games impossible, as the timer starts counting down while I'm waiting for animations. I have since stopped playing for the last month waiting for it to get fixed, but still it hasn't so reporting a bug. I attempted to attach a video but it kept failing. Feel free to reach out to procure the screen capture.
2 votes -
Can*t log into the game
I keep getting this message:
Network Error
Unable to get collection. Please try again later.
2 votes -
Cannot Log In / Lost Connection to Server 2025.10.29
Beginning Oct. 28, 2025 (after the Avatar update), I’ve not been able to log into the Arena app on either Windows home computer on home network, nor on iOS iPhone 15 on any other network.
The app asks for my login credentials, then freezes for approximately 90 seconds, then says that I’ve lost connection to the server and gives me the option to ‘Check Status’, ‘Reconnect’, or ‘Log Out’.2 votes -
The "Need Help?" Link does nothing
I see the terms update today with the forced arbitation clause. I try to click "Need Help?" link but it doesn't do anything.
2 votes -
Unable to get Collection
Hi, since April 24th I can't access the Arena server with the following error message: Unable to get collection. On April 23rd you did a server maintenance, apparently with an update to version 2025.47.35. I'm stuck on 2025.47.10 and my Epic Games Launcher (I have a Mac) still doesn't show any available updates. I can assume that this is the problem, but I can't find a solution. For now it's impossible to play.
7 votes -
did not allow instant
when opp cast creature I had an instant to target my creature and deal damage to his creature and I was not allowed to cast; they cast a sac creature destroy target creature at sorcery and again I was not allowed to cast my instant both times right after he cast his creature and right after or before he could cast his scocery I was not allowed to cast my spell. Issue with stack and maybe interaction with sac creature spells and target creature instants IDK but I want my 2,000 gems this was a draft.
2 votes -
+1/+1 and -1/-1 interaction causing integer underflow on the UI
In a ranked BO1 pioneer game, I had my Nemesis of Mortals become monstrous while it had 2 -1/-1 counters on it. It had the correct stats of 8/8 but it appeared with 1 +1/+1 counter and 4294967294 -1/-1 counters.
The expected result is 3 +1/+1 counters, which it appeared to correctly be under the hood, but the UI got confused and underflowed the -1/-1 counters by 2.
1 vote -
stormchaser's talent visual bug!
The enchantment is all chopped up on screen and a visual disaster. We spend gems on full art cards and then they aren't displayed properly and I think it should be taken seriously.
2 votes -
Fails to manifest assets
Fails to manifest assets and when asked to login, gives this error code: - 1
2 votes -
Ultradwide Support
The game is bugged on an ultrawide. If I set it as full screen, it kicks out to windowed mode every time anything happens going to/from games. 3440x1440 for sure doesn't work, I don't have a screen with a higher resolution to test but this is extremely annoying. This is an easily reproducible bug. I shouldn't have to upvote something like a reddit thread to get base functionality for an extremely common monitor resolution to behave normally.
4 votes -
Update today with 4 different download sizes
On my Mac I have tried to run the Arena app all day. When it starts it begins an update. I have tried 4 different times and each time the size of the download was different ranging from 55 GB - 11.03 GB. The update made it to .4 GB from completion and it stopped doing anything at all. After 4 attempts I will not attempt it again. Get it together.
4 votes -
Arena is not working
I have arena installed on my tablet and for the past 2 days (10/22 & 10/23) I cannot get it to work. I lost track of the number of times I've uninstalled and reinstalled the app. First it will give me some error ("Error Updating Data: Please check your connection and try again.") trying to the load the loading screen and I have keep tapping "retry". And many attempts it finally asks me to download the updates (almost 3 GB). Once it's done downloading I have to sign in, but I get an error ("A unexpected problem occurred (Error code:…
2 votes -
Mac version on Steam has stream of w's preventing log-in
I just downloaded the Mac version from the Steam store. When I got to the log in screen, the fields are constantly being filled with the letter 'w'. This continues even if I disconnect and turn off my keyboard. I have tried other inputs including trying to delete the text, highlighting text which immediately gets replaced with more w's, holding shift which still results in lower-case w's, pressing the 'W' key which doesn't stop the extra w's, and typing other characters does insert them in the sequence but is still followed by a series of w's. I have no idea…
1 vote -
blue helper appearing
The small blue ball keeps appearing, indicating that there's a mission to complete, but I've been playing for years and there aren't any open missions. I've already reinstalled the game and nothing has changed.
1 vote -
Terrasymbiosis on mobile
Terrasymbiosis does not show how many cards will be drawn when it triggers, which makes it difficult to tell when you double the counters on multiple creatures at once. Please add a number that shows how many cards will be drawn for each trigger.
3 votes -
A screen with nothing
I was playng draft 2 picks and the PC (Windows) lost conection. So, I restart and came back to the play with 1 more time counter, but there is nothing on the screen, just the time bar. So I lost without can do nothing. If you can replace my 7500 gold to play another I will appreciate a lot, thanks
2 votes -
Add ability to concede entire match in one step
I would like the option to concede a match in a single step on MTG Arena. Currently, in the desktop application, you have to select concede, and then wait for the sideboarding screen to load before you can select concede again. On the mobile app, it is even worse, because you have to wait for your opponent to finish sideboarding, before you can select concede again. When I get tired of playing against decks like Vivi, cauldron or invoke despair or whichever deck is currently dominating standard, I simply wish to allow them to win the match and move on…
1 vote -
Assests not loading
I am playing MTG Arena on PC. For the last few days I have not been able to load any card assets. All the cards in the game have a black face and will only occasionally tell me what the card is. As you can imagine it is difficult for me to play the game if I can't see what cards are in my hand. I have attempted to repair the game files through the app but has made no effect. I am not sure what to do to fix my game.
1 vote -
Screen goes black
Whenever any popup menu appears, such as for reconnecting, the screen goes black. Pressing the windows key will allow me to see, but only temporarily.
Additionally, screens such as "waiting for server..." also turn black.
Each time, the screen will gradually darken until it is black, over about 1-2 seconds.
4 votes -
My Profile do not move from diamond 3 in midle range not winning or loosing games
My MTG Arena profile do not move winning or losing games. I get the reward but I do not move throught diamond 3, I play 25/30 games every day and it is still frozen in the same game even in untapped gg, as i did not played for a week.
1 vote
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