MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2556 results found
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I was drafting when maintenance launch. IA picks cards for me, I'm screwed !
I was drafting when maintenance launch. IA picks cards for me, I'm screwed.
I couldn't finish my picks, and IA picks are bad (like, not in my colors). So I paid for loosing. Any helps ?-
UTC_Log - 05-12-2022 15.50.03.log 1710 KB -
UTC_Log - 05-12-2022 15.46.16.log 1 KB -
UTC_Log - 05-12-2022 15.45.40.log 2 KB -
UTC_Log - 05-12-2022 15.39.32.log 1 KB -
UTC_Log - 05-12-2022 15.38.42.log 2 KB -
UTC_Log - 05-12-2022 15.38.13.log 1 KB -
UTC_Log - 05-12-2022 15.35.25.log 89 KB -
UTC_Log - 05-12-2022 15.32.57.log 6 KB -
UTC_Log - 05-12-2022 15.32.19.log 1 KB -
UTC_Log - 05-12-2022 15.32.30.log 1 KB -
UTC_Log - 05-12-2022 15.33.42.log 6 KB -
UTC_Log - 05-12-2022 15.34.31.log 6 KB -
UTC_Log - 05-12-2022 15.00.10.log 16 KB
1 vote -
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Report a bug in my event .During my Quick Qraft of Keldheim,my game crashed.
During my Quick Qraft of Keldheim,my game crashed.Altgough an error report told network may have something wrong but when I recronnet I still wait the opponent for minutes . Then I tried to end the game but make no sense.When I open MTGA again I waited for a minute , but make no sense I can't enter the game.
May I get a refund for this, the problem always happened but this time I am very angry, because the account is belong to my girl friend.This problem make her angry with me.1 vote -
standard event charges me 2 times the entrance
Standard event charges me twice the entry without having lost any game, only took the coins from me without letting me play
1 vote -
draft
During draft I choose pick. Confirm choose and MTGO choose random other pick. Absolute random picking
1 vote -
Glittering Frost Turned Into Snow Plains During KHM Quick Draft
Hello,
During my KHM Quick Draft (pack 3 pick 1) I selected and drafted a Glittering Frost, but when it added to my deck, it turned into a snow-covered plains. I thought this was the common bug that switched it back to the drafter's actual pick after the draft, but this turned out not to be the case. I restarted the client multiple times, saved a deck, navigated elsewhere, etc, but it never changed back to a Glittering Frost.
Please see the log and photos attached. (one from the client and one from 17lands showing my draft selection)
I am…
1 vote -
1 vote
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draft
draft frozen, web connection active, I tried to change connection, same thing. In attachment, two logs and a screenshot. I can't even concede. Thanks
1 vote -
draft
draft frozen, web connection active, I tried to change connection, same thing. In attachment, two logs and a screenshot. Thanks
1 vote -
Bug draft premier new capenna
el juego se quedo pegado sin permitirme seleccionar cartas en dos ocasiones, donde en una primera oportunidad fue necesario cerrarlo, espero el reemboloso de mis gemas
1 vote -
Frozen draft
Client froze during ranked draft. This has happened two drafts in a row now. Only missed 2 picks the 2nd time because I recognized what happened. I missed an entire pack before realizing.
1 vote -
北方の先導
北方の先導がいるときに、氷雪マナを残しておきたかったので氷雪以外の３マナを出していたが、クリーチャー召喚時、「氷雪マナを支払って召喚する」か「召喚をキャンセルする」のどちらかしか選べなかった
1 vote -
北方の先導
北方の先導がいるときに氷雪マナを含めてマナを支払ってクリーチャーを召喚したが、+１/+１カウンターが置けなかった
1 vote -
プレミアドラフト中にピックが停止
プレミアドラフト中にピックが停止、再起動したところピックが終わっていましたチケットの補償を求めます
iPadでプレイしていたのでログの保存方法が分かりませんが、
保存方法教えていただければ保存してアップロードします。1 vote -
Frozen Draft
After paying gems for a Streets of New Capenna draft, a crash made me loose the opportunity to choose all the cards from pack 1 2onwards, 2 and 3, thus ruining the experience and making the me loose the amount invested.
Give us the steps to reproduce the bug
Open the game, choose play premium draft, start drafting, frozen screen (I was able to choose pack 1 pick only).Note which platform you’re using (PC, Mac, Android, or iOS)
PCEnter the actual results you’re experiencing
A random deck for drafting, which is critical since it defeats the purpose of…1 vote -
Waiting for other players to pass a draft pack...
I have been "Waiting for other players to pass a draft pack..." for a half hour now. Since the selections are timed it is clear that the game has malfunctioned.
1 vote -
stuck on "waiting on other players to pass a draft pack"
I received a draft token and had a day off so i decided to reinstall after leaving due to the massive bugs, and go figure the draft bugs out and i end up with a random assortment of unplayable cards...
1 vote -
Falsche Karte wird im Draft dargestellt
Falsche Karte wird im Draft gepickt. Ich habe Freelance Muscle gepicked und mir wurde Echo Inspector angezeigt, der nicht einmal im Pack war. Dies ist bereits das zweite mal, dass mir das auffällt. Nach Neustart von Arena wird wieder der richtige Pick dargestellt.
1 vote -
draft
During draft I didn't receive the cards I chose two time in a row but others that were next to the cards I chose.
1 vote -
ERROR ARENA EXPLOTA
En medio de un DRAFT el juego se bloquea, 2 veces en la misma partida. Hay que cerrar forzado, y volver a entrar. Para entonces, se te van los turnos y pierdes por desventaja. He perdido 1200 gemas!!
1 vote -
Majestic Metamorphosis Not Retaining Original Abilities
in the last draft I lost a match because of this:
- I attack with Sky Crier
- I use Majestic Metamorphosis on the creature to try gain 4 lifepoints (and not be dead the next turn)
- When the damage is dealt I don't gain the 4 lifepoints, resulting in secure death next turn......1 vote
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