Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!
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AgentNovijen#24251 commented
Same here.
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ElementalKo9#32037 commented
I cannot access the store. It goes to Black Screen for 1-2 minutes, then crashes.
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Cynderstone#89993 commented
Same problem here, only I don't get the waiting screen. Sometimes I'll get a Unity error pop up, most times not. No logs are being generated for me to upload either. Tried uninstall/reinstall, no change in the behavior at all.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Wert#27098 commented
seeing same issue :( can't enter store to enter codes
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Charlym9#14313 commented
same to me
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JujuLeBarbu#91361 commented
Hi,
MTG Arena always crashes when I click on the store section.
If I'm in full screen mode, it freezes to black, or the loading circle. If I use the windowed mode, I've got the Unity loading box, and the the message "mtga.exe cessed to work". -
Ronin.Bastard#46008 commented
same here
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lobinho77#52337 commented
I am having the exact same issue.
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Atheris#96365 commented
I'm having the same issue.
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Argent_Nex#55331 commented
This really needs to be resolved. I mean, unless Wizards doesn't want money from customers...
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LeviGZ#66388 commented
Those who have the same problem, please upvote this, if you comment but don't vote it won't be solved.
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DMK218#27026 commented
i am also having the same issue
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Mitch.sp#24975 commented
Same problem here.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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La Guerra#37131 commented
same problem
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LeviGZ#66388 commented
Every time I click on the Store tab or on an ad in the main screen that leads to the Store the game goes to a black "Waiting for the server..." loading screen and then freezes. Then I have to close the game via alt+f4. This happens since today's update.
Additionally the game freezes too whenever I click on Pets button in the Profile screen. It freezes as soon as you click on it. This issue has been reported and happens since the previous update.
As both issues freeze the game the log has been taken after a game restart.
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Hello,
For Order Issues like this, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Order Issues'.
Thanks!
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kinnickstadium#89956 commented
When I try to purchase gems from the store the game crashes. This was not always the case.