Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!
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Hello,
For Order Issues like this, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Order Issues'.
Thanks!
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Hello,
For Order Issues like this, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Order Issues'.
Thanks!
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swarburto#82959 commented
Exact same issue here only since latest update. Can still play games etc, but going to the store results in a black screen, and eventual crash to desktop. I have tried to uninstall and redownload - but the issue persisted even after that.
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Torrack#97211 commented
Not only have I not been able to purchase the Eldraine Mastery Pass because of game crashes when attempting to purchase that, but now I can not even access the store. Nothing has been done about either issue no matter how many times I have contacted support....it is making me no longer want to play Arena, which is my only Magic fix at the moment.
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Robert#11577 commented
Same here
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AgentNovijen#24251 commented
Same here.
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ElementalKo9#32037 commented
I cannot access the store. It goes to Black Screen for 1-2 minutes, then crashes.
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Cynderstone#89993 commented
Same problem here, only I don't get the waiting screen. Sometimes I'll get a Unity error pop up, most times not. No logs are being generated for me to upload either. Tried uninstall/reinstall, no change in the behavior at all.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Wert#27098 commented
seeing same issue :( can't enter store to enter codes
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Charlym9#14313 commented
same to me
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JujuLeBarbu#91361 commented
Hi,
MTG Arena always crashes when I click on the store section.
If I'm in full screen mode, it freezes to black, or the loading circle. If I use the windowed mode, I've got the Unity loading box, and the the message "mtga.exe cessed to work". -
Ronin.Bastard#46008 commented
same here
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lobinho77#52337 commented
I am having the exact same issue.
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Atheris#96365 commented
I'm having the same issue.
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Argent_Nex#55331 commented
This really needs to be resolved. I mean, unless Wizards doesn't want money from customers...
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LeviGZ#66388 commented
Those who have the same problem, please upvote this, if you comment but don't vote it won't be solved.
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DMK218#27026 commented
i am also having the same issue
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Mitch.sp#24975 commented
Same problem here.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!