Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!
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law#63366 commented
my game crash every time i open the store it happend after the threos update
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Ingeborch#97236 commented
Same!
I cant access the store either. Whenever I click on anything that leads me there, the game freezes during the black loading screen. It does keep playing the music though.
Highly annoying! -
Éthernel#67137 commented
Hello, I got a SHOP crashing problem each time i access it.
I think its related to the new pet from Eldraine.
I cant convert gold to booster pack anymore. I cant purchase mastery pass. Game blocker and stopper. This game is awesome, please fix this bug in first priority.
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Red#48096 commented
When i try to open the store it freezes and sometimea kicks me off the game. I am trying to buy bundles and mastery pass but can not open the store
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Erduin#47106 commented
I have not been able to access the store for over a week now.
I have uninstalled and re-installed twice with the lastest download and updates.
The program does one of 3 things at this point, It either freezes and hangs on a black screen or it crashes with no message or it crashes with a grey MTG message box for a short while.
Update: This is specifically through the store tab on the main menu. After a little more investigation I can access it through the gems icon.
BUT the 'featured' menu item casues the program to crash
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Red#48096 commented
Same thing is happening to me...WOTC needa to fix this. Theros will be out in less than a month and i cant buy the pre release
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Semyaza#01212 commented
I'm running windows 10. Same or similar issue. When I click the store tab, screen goes black except for the pointer. And the program stops responding. If I go to the packs and click 'get packs', I can back door into the store that way. Sometimes clicking on the other store sub-tabs (featured, gems, etc) causes it to freeze. Sometimes it doesn't.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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MrDiegues#19241 commented
I share here also the files I sent to WotC.
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Atheris#96365 commented
I have the same issue, as have many others. No solution anywhere.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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MrDiegues#19241 commented
Sent the famous Troubleshooting advice to WOTC, along with a screenshot, another log and dxdiag.
Added the following commentary below which reflects my current views on this issue.
When i try to enter the store in-game it freezes on the "waiting for server screen" (sometimes I can't even move my mouse cursor, sometimes i can move it) and either crashes the game or forces me to force close the app.
When i try to change pet i still hear the game sounds and can move my mouse, but the screen does not change and after i move the mouse a bit and click around, an unity screen appears and the game crashes.
I am a paying customer, I have more than 17000 gems currently that i can not use in the store and I would like your company to fix this issue quick or else reimburse me the gems I have in euros so I can leave the game forever without the feeling I was robbed.
We are not in Beta anymore. This kind of bugs are unacceptable. I also expect some kind of compensation after you fix this issue.
This problem is happening since the update that added the friends list.
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Bocas#23009 commented
same here.. well i am close to abandon the game at this point
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Cynderstone#89993 commented
Whatever IT person keeps replying that we need to submit a request at https://mtgarena-support.wizards.com/hc/en-us/requests/new , we already did, that's why this ticket was created. This is the ticket that was created when we went to that link and submitted it. We are asking in the proper channel here. We need assistance, not redirection. What's the proper way to fill out at ticket on this issue at least.
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SaustinG#21405 commented
been playing since beta but i guess wotc doesn't want me playing anymore. i have 4000 gems i'm unable to spend because i can't access the store. disappointed
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MaxxxPower#82066 commented
Hello! Sadly my client crashes every time I click on store. It says waiting for server, then blackscreens and is not responding to windows 7 anymore. This issue happened before with the eldraine mastery pass, I had to buy it with my brothers pc (win10). My guess is that there's some issue with the pets, since it crashes every time I click at the pets select button, and there are new pets in the store. Ingame there is no problem with them. Hope you have a chance fixing this, otherwise I'll not be able to buy anything anymore.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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aHardMetapod#50111 commented
same issue here. id really like to give wizards money, but they dont seem to want it.