bronze tier 0
saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?
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Freedomway007#27831 commented
wizard of the coast does not care about us, we have spent our money and more than 2000 people still have the bronze tier 0 bug.
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sims#61967 commented
They have gone radio silent on me now. I was in pretty regular contact with support for over a month trying to fix this, but I guess pretending I don't exist is easier than fixing the problem? I would suggest everyone who spent money--call your banks and have them do a chargeback for services not rendered by the company. I am assuming most of you bought cards to rank in competitive play like I did and this company cannot offer that to us.
It looks like the big update fixed it 50% for me what about you guys. My ! went away from the bronze 0 rank, so its counting me as playing ranked games finally, but I still cannot rank up--18 wins after today's update and still bronze 0
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Parqundo#44170 commented
This is seriously not cool.
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Biefstuk#44999 commented
Same issue here..
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VincentLeFaisan#98179 commented
Just checked if the big update would change anything : nope it didn't. Let's write support now and get this fixed.
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Maule#43777 commented
unable to rank up since 2 weeks
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Belphegor#03414 commented
I had one ticket closed without being solved, or even getting a response on the problem. Then the second ticket I sent just linked me to this page. I'm honestly beyond insulted at this point.
I've seen screenshots of people with similar issues that took no where near as long to solve, and they were compensated, like, 10k gems.
Why is support this lopsided on how these cases are handled?
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SlayMe#04966 commented
Unable to rank up since account creation
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Brucolac#95259 commented
Can't believe that this is still not fixed. I will not be playing/spending until it is.
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sarkar#90794 commented
time is passing and no solution until know...
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Jaayrad#11116 commented
Also, bugged and the support team has not been helpful at all. They keep changing the status of my account to solved without a reply and it clearly isn’t solved.
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cha2#54702 commented
It doesn't move from bronze tier 0.
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Judgeneo#49024 commented
Also stuck on Bronze 0, log file attached.
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Rijeo#39458 commented
My season rank isn t updating. I’ve been stuck at bronze 0 since the new season started, bit I’ve won many games. Please advise.
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milton#68808 commented
Stuck in bronze tier zero. DO NOT not SPEND gold or gems until it is fixed, or you will not get end of season rewards and you returns will be wasted. This is a game breaking bug that affects how we spend, and the bottom dollar, and needs to be addressed. It is currently better for me to quit games before I win them to make collecting daily rewards easier, since ranking doesn't matter to those affected by the bug, however my opponents still scale with my wins for some reason. QUIT your games before you win them if you have the bug, winning only makes it harder without any return! DEVS: please add it to the known issues list.
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piro#72772 commented
im bronze tier 0
help! -
Nothing Guy#90193 commented
I returned recently, and unfortunately didn't realize before recently that my rank can't increase I have even spent real money on the game now, and really regret it knowing my account is bugged. Nothing else that I remember was reset, but all my ranks can't increase, including bo1 bo3 and draft.
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Lopaaka#10925 commented
Bronze Tier 0 Issue for both constructed and limited rank; Account is from near-launch, but issue originally noticed during return in September 2021. Season end and beginning of October 2021 season did not correct issue. See screenshot for current (lack of ) rank in multiple queues.
Like others posting here, hoping this issue will be a priority to be able to accumulate rewards and ranks soon!
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Dasilber#19499 commented
Can't rank up at all either account made in September
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orlandu1111#47654 commented
Play standard ranked, on a mac. For one week straight, 5+ hrs/day and have won many times and still on bronze tier 0!!!!