network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
-
Zrzut ekranu (667).png 34 KB -
Screenshot (4).png 39 KB -
UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
Screenshot_20230607_171437_Magic.jpg 84 KB -
Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
MTG Arena error.png 8 KB -
mtga network error unable to get collection.png 65 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
network error - unable to get collection.jpg 13 KB -
Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB
![](https://secure.gravatar.com/avatar/56e0767802705a00fe286caedb363cb4?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
-
Bomboklat#93817 commented
Same problem for me, impossible to reach my collection. Same thing on laptop and phone. Don't know why. Wifi and 4g+ are all ok. I tried many things but still not working...
-
Choucx#84754 commented
Was playing this morning (10 AM GMT+1), the game crashed.
And now I only get :
Network Error
Unable to get Collection.Any IP Address or route change who propagated this morning ?
-
Bomboklat#93817 commented
Same message for me: unable to get collection-Network error. I got the same problem on my laptop and on my phone since yesterday. Please help me, I want to play. I already try to uninstall and reinstall the app. Thx
-
buxbuz#43172 commented
same problem what can we do?
please wizard -
Choucx#84754 commented
Was playing this morning, the game crashed and now I only get :
Network Error
Unable to get collectionAny IP Address or route change who propagated this morning (GMT+1) ?
-
urofirst#87053 commented
Same problem…
« Unable to get collection », can’t play anymore.
Is there a solution ? -
Sweetness#30769 commented
To Wizard developpers and administrators :
This issue can be either server or database related.
Regarding servers, is cluster infrastructure sufficient enough to support the growing number of players ? (Load balancing, number of servers per cluster, …)
Regarding databases, is the free space sufficient enough for databases to work ? Or the maximum number of simultaneous connexions is sometimes reached ? (Verify database free space and verify database config).N.B. : Depending on the kind of database (oracle, Postgres, Ingres, Mongodb), the config might be modified/checked differently.
I hope you will find a way to solve your servers or databases issues.
-
Jibs#77301 commented
I met the "Unable to get collection issue" screen during a quick draft game, that made me loose my quick draft game. I met the same issue one day before (previous sunday) and was unable to connect to the game for the day.
I could connect yesterday and play a few game, but during my last match, the game begin to be slow, i saw the timer bar displayed while i was desperatly trying to do actions, then i got log out. No internet issue because i could start a youtube video in the meantime. Then after that unable to log until this morning with the message "Unable to get collection again".
I love this game, but a problem that could happen at any time and make me unable to play for the rest of the day is kind of frustrating.
No issues on mobile device if connected to mobile network, same issue connected to Wifi. I live in France. -
Benane#68325 commented
Can't play the game since yesterday. Missing out on quests, and the last day of Quick Draft LCI
-
Arnaud_FR#55725 commented
same message : Network Error - unable to get collection
-
tramontane#68343 commented
When I connect my iPad via my mobile, the problem disappears, but connected to my home WiFi it suddenly does not work anymore although I was perfectly connected an hour before
-
Yodamanu#34572 commented
Same problem in one month. Except the flush DNS/change DNS server solutuon doesn't work this time :-(
-
GuiguiSensei#64392 commented
Hi everyone,
Same problem here, it's happened to me today.
Has anyone found the solution? What about the past messages, has it been fixed for you guys? -
Yodamanu#34572 commented
Exact same bug. Like the same in one month. Except the reinstall/flush DNS/change DNS solution doesn't work this time. :-(
-
BucheBuche#05310 commented
Hi guys,
Same problem here since this morning ...
Same problem on andoid phone AND windows PC (ethernet, wifi, 4G+).
Troubleshooting advices followed : no effect
help would be welcome @Wizards
-
tramontane#68343 commented
Same issue as well
-
Saving Grace#03494 commented
Hi everyone,
It's happened to me today.
Has anyone found the solution? What about the past messages, has it been fixed for you guys? -
diabolo#65849 commented
7th time its happening in the last 6 months ...
-
MorGalad#57345 commented
Guys, instead of telling us to check the default troubleshooting section, can you just write here what to do?
-
fedescimmia91#68601 commented
I have the same issue by two days. can be fixed in same way?
+ù