network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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LucaJMK#82013 commented
Having this problem in the last days too and also lost like 3/4 games for random disconnection while playing for top 1200 in limited queue. Asked for refunds but received none. Absurd to think that you pay 10 euros each draftfor getting this kind of support
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filip#98250 commented
The Wizards admin account is posting a reply here (see below), saying we should seek advice on the Technical Troubleshooting section... This is frustrating & insulting even!! Nothing on that section is working!! I have tried everything (short of an american vpn). Please hold yourselves accountable and recognise the bug instead of suggesting vague & general courses of action with no real effect. The bug just disappears (and then reappears) randomly with NO CORRELATION to these sort of actions whatsoever. Quite frankly, this is terribly disappointing...
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hyla#05002 commented
Getting same error since early morning.
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wendersnawen#78795 commented
Also getting the same error for the last couple of days from South Africa
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WhiteShadow#17543 commented
If someone from Wizards could please solve this issue, It would be greatly appreciated.
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Altruism88#48390 commented
same problem with my game for the last 5 days it will give this exact error and then some time in day it will work again
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lafrikin#68949 commented
Bonjour
c'est la même chose pour moi, impossible de se connecter et de jouer. Ni sur pc ni sur téléphone .
Merci d'apporter une réponse pérenne. -
Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
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myLastSide#02602 commented
Same problem.
On all devices(iPhone, Mac, iPad) and two different Wi-Fi, and 2 different cellulars. It lasts for a few days already.
Reinstall / relogin / clearing all possible caches didn’t help at all. -
Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
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念乡炊烟正浓时#84155 commented
Same problom here, my wifi just not able to connect to the server.
pls fix this bug....... -
filip#98250 commented
Same here! (Greece)
It has happened to me multiple times, in random occurrences, spread through a period of (roughly) one year in the past.
It is extremely frustrating (and quite suspicious) that Wizards has not addressed (or even acknowledged) the bug after so much time.
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sleep#81394 commented
Has been occurring sporadically in the recent days. Along with the "usual" crashes of the app this makes it impossible to restart and get back in. As a result this had me lose quite a few games (and gems!) unfairly.
Given that gems are a partially paid service, this bug basically steals your money.
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Tpein#61122 commented
Cant access the game, unless I switch off WiFi and go to mobile data, while also limiting my network to max 4G. Then I can log in.
Fix your game! -
Beorthast#55424 commented
I have a 90mb stable connection and still I receive connection problems, 'connection lost' messages....
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frisk50#48202 commented
after few try i still get this message: unable to get collection. I'm not able to join the game, i have a really good wi-fi connection.
So why i keep seeing this message? -
kingaqua#74254 commented
Its happening now again after the latest update. I have a 40mb mobile connection and it gives me this error on my Android Phone.
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progifs#01914 commented
same problem here...
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bobpatino#51625 commented
It's been 4 hours and a can't login to the game, just says "try again later"
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bobpatino#51625 commented
Same is happening to me, can't login, after trying for a few hours, i've been unable to play