network error - unable to get collection

Can't get in to the main user interface. Can't attach a log when no access to the main menu.

Error displayed: Network error - unable to get collection.

The client asks either to reconnect, log off or check Arena status server (all operational).

Restarted my PC, restarted my internet modem+router. Still same error.

I logged in earlier 6 hours ago, no such problem.

191 votes

ashburn98#80727 shared this idea · October 07, 2022 · Report… · Admin →

An error occurred while saving the comment

Psycogasim#97654 commented · February 17, 2023 13:47 · Report

i am also having this issue,UK based

Submitting...
22Twain#28828 commented · February 11, 2023 14:33 · Report

Friends and I are having this issue in UK. Wondering why I bought the Mastery Pass. Not happy.

Submitting...
Johnsid52#94050 commented · February 05, 2023 15:55 · Report

This is very widespread in the local area. Multiple people having the issue on 3 different service providers (AT&T, Spectrum and WOW). Yet, nothing from Wizards, not even acknowledgement that this is a real issue.

Submitting...
Lamar#49310 commented · February 05, 2023 08:05 · Report

Having this same issue in the USA too

Submitting...
bigboy#12270 commented · February 04, 2023 01:54 · Report

Same issue in UK this week. My ISP is TalkTalk.

Submitting...
P4C0L4#52241 commented · February 02, 2023 15:38 · Report

Same here in BR. The problem started an hour ago

Submitting...
- MTGA.jpg 46 KB
- 1.jpg 24 KB
mbrewer192#05846 commented · February 01, 2023 13:04 · Report

Same here in the UK since Monday. Both PC and mobile get this error on home broadband.

Only way I have got it working is using a VPN or mobile data.

Submitting...
Seagoon#57638 commented · February 01, 2023 08:28 · Report

Same error for 3 days now (UK). Reinstalled client. Flushed DNS etc as per link:

https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset

Submitting...
PadanFain#10537 commented · February 01, 2023 01:34 · Report

Same here... This is getting ridiculous. Customer support reply that they wont help either!

Submitting...
Trollman#39504 commented · January 30, 2023 03:47 · Report

Getting this exact problem in the UK.

Submitting...
philours#94267 commented · January 28, 2023 22:05 · Report

same here in singapore , work fine , strated to lag after lauching a draft , now i m unable to reconnect , unable to locate collection

Submitting...
tonks#67612 commented · January 28, 2023 19:23 · Report

Still happening for me. Already a few days now.

Submitting...
adiprim#76300 commented · January 17, 2023 00:39 · Report

same here...

Submitting...
Jouwze#73448 commented · January 10, 2023 21:39 · Report

Same here!

Submitting...
Darka#21161 commented · January 10, 2023 10:01 · Report

i can enter the game, check it.

Submitting...
zaphoh16#81289 commented · January 10, 2023 09:14 · Report

This is happening for me on my computer and mobile. I can't log in on either device and get the same error message.

Submitting...
AnJ#16818 commented · January 10, 2023 09:13 · Report

Same problem
Thx for giving a chanse to complete event (no)
Give event tokens (5-6) to people for free!!!
U screwed up Wizards

Submitting...
andrekelley#11821 commented · January 10, 2023 09:03 · Report

Same problem in Slovakia.

Submitting...
Alberto#48424 commented · January 10, 2023 08:59 · Report

Same problem from the Netherlads

Status page says everthing is ok

Submitting...
Darka#21161 commented · January 10, 2023 08:59 · Report

Same here from Spain. Looks like a massive problem.

Submitting...