same issue, all the day: network error - unable to get collection
tried with different networks, different laptops, different profiles, same issue

Hello,

For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.

Thanks!

Same issue here
Troubleshooting steps have not worked so far
Second time this happened after an update

Lately I have observed that when I log in from my work PC there is no such problem... However, when I log in from my home PC or from my phone (with mobile data or with the home wi-fi), the problem shows up 9 out of 10 times these days... btw I connect to the router wirelessly, so I cannot try Shaytorn's suggestion. I have tried DNS flushing, as well as various other suggestions. Nothing seems to be working reliably. The problem just shows up (and/or disappears) randomly. I am starting to suspect/assume it's a combination of something about my game account, in conjunction with something about my internet service provider, in conjunction with some kind of bug in the game client and/or servers. I wonder if it shows up in some specific geographic areas only... I think most people complaining about it are Europeans, but I'm not 100% sure

I swapped the port that my network cable pugged into on my router and it fixed the problem. Try that for now guys. Good luck.

Also getting this issue now... May be related to signing in from multiple devices, just a hunch. I was signed in on my work PC last and now this is happening on my home desktop

For at least a week I face this problem with no apparent reason or solution to it...Hopefully in the next update will be fixed somehow.

This problem started for me 1 day ago and all i get in response is to check tje troubleshoot section but nothing works, i reinstalled the game and i got to the main screen of the game then i close it and when i open it again the same problem pops out again

Having this problem in the last days too and also lost like 3/4 games for random disconnection while playing for top 1200 in limited queue. Asked for refunds but received none. Absurd to think that you pay 10 euros each draftfor getting this kind of support

The Wizards admin account is posting a reply here (see below), saying we should seek advice on the Technical Troubleshooting section... This is frustrating & insulting even!! Nothing on that section is working!! I have tried everything (short of an american vpn). Please hold yourselves accountable and recognise the bug instead of suggesting vague & general courses of action with no real effect. The bug just disappears (and then reappears) randomly with NO CORRELATION to these sort of actions whatsoever. Quite frankly, this is terribly disappointing...

Getting same error since early morning.

Also getting the same error for the last couple of days from South Africa

If someone from Wizards could please solve this issue, It would be greatly appreciated.

same problem with my game for the last 5 days it will give this exact error and then some time in day it will work again

Bonjour
c'est la même chose pour moi, impossible de se connecter et de jouer. Ni sur pc ni sur téléphone .
Merci d'apporter une réponse pérenne.

Hello,

For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.

Thanks!

Same problom here, my wifi just not able to connect to the server.
pls fix this bug.......

Same here! (Greece)

It has happened to me multiple times, in random occurrences, spread through a period of (roughly) one year in the past.

It is extremely frustrating (and quite suspicious) that Wizards has not addressed (or even acknowledged) the bug after so much time.

Has been occurring sporadically in the recent days. Along with the "usual" crashes of the app this makes it impossible to restart and get back in. As a result this had me lose quite a few games (and gems!) unfairly.

Given that gems are a partially paid service, this bug basically steals your money.

Cant access the game, unless I switch off WiFi and go to mobile data, while also limiting my network to max 4G. Then I can log in.
Fix your game!