network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB

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Psycogasim#97654 commented
i am also having this issue,UK based
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22Twain#28828 commented
Friends and I are having this issue in UK. Wondering why I bought the Mastery Pass. Not happy.
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Johnsid52#94050 commented
This is very widespread in the local area. Multiple people having the issue on 3 different service providers (AT&T, Spectrum and WOW). Yet, nothing from Wizards, not even acknowledgement that this is a real issue.
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Lamar#49310 commented
Having this same issue in the USA too
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bigboy#12270 commented
Same issue in UK this week. My ISP is TalkTalk.
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P4C0L4#52241 commented
Same here in BR. The problem started an hour ago
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mbrewer192#05846 commented
Same here in the UK since Monday. Both PC and mobile get this error on home broadband.
Only way I have got it working is using a VPN or mobile data.
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Seagoon#57638 commented
Same error for 3 days now (UK). Reinstalled client. Flushed DNS etc as per link:
https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
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PadanFain#10537 commented
Same here... This is getting ridiculous. Customer support reply that they wont help either!
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Trollman#39504 commented
Getting this exact problem in the UK.
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philours#94267 commented
same here in singapore , work fine , strated to lag after lauching a draft , now i m unable to reconnect , unable to locate collection
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tonks#67612 commented
Still happening for me. Already a few days now.
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adiprim#76300 commented
same here...
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Jouwze#73448 commented
Same here!
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Darka#21161 commented
i can enter the game, check it.
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zaphoh16#81289 commented
This is happening for me on my computer and mobile. I can't log in on either device and get the same error message.
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AnJ#16818 commented
Same problem
Thx for giving a chanse to complete event (no)
Give event tokens (5-6) to people for free!!!
U screwed up Wizards -
andrekelley#11821 commented
Same problem in Slovakia.
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Alberto#48424 commented
Same problem from the Netherlads
Status page says everthing is ok
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Darka#21161 commented
Same here from Spain. Looks like a massive problem.