network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
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Screenshot 2023-02-07 at 22.32.13.png 31 KB -
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downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
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Avataras83#15747 commented
The first level support is horrible
I work as admin in a mid size sales company (800 persons).
I actually cannot login with my main account (**********@g*****.com)
1. it's loading some time and ends in an black screen.
2. It's loading some time and gives a failure "Collection could not be loaded"
3. on android same problemson the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!
So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.I see no Hardware/Software Issues when another account (on same computer) works without Problems!
I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!
- my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support dont read what i tried and wrote!
I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
I'm playing since the closed beta time. -
Avataras83#15747 commented
The first level support sucks
I work as admin in a mid size sales company (800 persons).
I actually cannot login with my main account (**********@g*****.com)
1. it's loading some time and ends in an black screen.
2. It's loading some time and gives a failure "Collection could not be loaded"
3. on android same problemson the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!
So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.I see no Hardware/Software Issues when another account (on same computer) works without Problems!
I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!
- my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support sucks - they dont read what i tried and wrote!
I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
I'm playing since the closed beta time. -
CrustiCroc92#15151 commented
I have the same Problem for the last 3 Days. I tried every possible solution, restard my Router, firewall shutdown, to empty dns cache, even a new game download, but still the same error.
Like Kartenaffe#06964 said, I try using my cell phone's mobile data connection, it works. Even as Hotspot for my Windows Pc.
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Mintman#63051 commented
Same. Could play at my parents home properly today in the morning , but now at my home I get the "Uanable to get collection' error again, had same problem on Dec 24th first time. Restartet router, but still same error.
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[Deleted User] commented
@oculus
I have the same Problem. I can't connect with my provider connection.It doesn't matter whether I try it with a Windows desktop PC, Apple imac or iPad.
But when I try using my cell phone's mobile data connection, it works. Can someone please help me how to fix the problem?
Thank you! -
oculus#29227 commented
When I connect via my mobile, the problem disappears, but connected to my home WiFi it suddenly does not work anymore since yesterday
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Kalenz#95766 commented
Unable to get Collection. Again. But somehow status says all green like always.
Seems the staff are unable to make a functioning program. -
Darkjul#08411 commented
Now me too on android phone and pc notebook
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GraussePépite#04851 commented
Same here since tuesday ...
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Jibs#77301 commented
Again today, after a midweek event game.
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ShadowKnight#63581 commented
The same problem on sunday, then monday was ok but now i can't play again. After two games of limited who the software works correctly, in the third game I was unable to play a real game with a lot of lag. I play a standard game in order to see if Magic Arena is OK. The game plays normally. I log out and exit the game in order to restart and now I can't log again.
10 minutes later I can log into MTGA again. Server wait times are long. I play a single match with lags and I don't have all the messages around the avatar. Server wait times after the match was long too. I log out because it's too difficult to play.
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Master Tom#21277 commented
I've got the same problem too here
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Typical#54314 commented
Same problem
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Golgorosh#28681 commented
Same issue here.
Can't play. -
nop#66244 commented
Same here for 3 days in a row
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bruno#53617 commented
same problem here
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yvantriloque#42401 commented
The same problem on sunday, then yesterday was ok but now i can't play again.
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Bomboklat#93817 commented
Same problem for me, impossible to reach my collection. Same thing on laptop and phone. Don't know why. Wifi and 4g+ are all ok. I tried many things but still not working...
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Choucx#84754 commented
Was playing this morning (10 AM GMT+1), the game crashed.
And now I only get :
Network Error
Unable to get Collection.Any IP Address or route change who propagated this morning ?
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Bomboklat#93817 commented
Same message for me: unable to get collection-Network error. I got the same problem on my laptop and on my phone since yesterday. Please help me, I want to play. I already try to uninstall and reinstall the app. Thx