network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Elysium#10211 commented
I have the same issue! I was able to login only after few "Reconnect".
Every time I logout and come back, it happens again. -
Deneb#15139 commented
Same thing here, I followed their idea to put the newest framework available and nothing changes.
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mighty47#18687 commented
Same here, I have the same problem on my iPad. Impossible to connect. But no problem with my phone on the same network.
I think we'll have to find a solution by ourselves, wizard are just interested to take our money, but no help for this kind of problem.
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CovertOperative#13971 commented
I experience this error every few months, it used to fix itself after a few hours without me doing anything. Right now, however, the error persisted for almost 20 hours and I still can't get into the game. I reinstalled the game with a different launcher, but no dice.
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Mnogolik#84992 commented
i start the arena enter password, game loads assets and when it needs to connect to the game im stuck on waiting for server and after a min or two i get network error.
*flushed the DNS
*reinstalled the client
*restarted both the modem and the laptop
*tried setting address to 8.8.8.8 and 8.8.4.4.
*turned antivirus and firewall off
still cant connect -
Nacho#95579 commented
I'm getting the same error, and I've been getting it for a few days now.
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Simon Seow#82998 commented
I have the same issue during 4-8AM EST. Which is my time in Malaysia around 4-8PM.
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JiwaKacau#54438 commented
anyone had solution to this problem???
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Apollas682#98646 commented
When I log in, it keeps telling me "Unable to get collection, please try again later."
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totally_whipped#35855 commented
same problem for me as well
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misteriodoplaneta#66053 commented
Same problem here. First experienced it some months ago, and this inicially helped:
https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset logged in different machines
Was playing with no problems for a month until yesterday when the issue come back, but this time even following the steps above cant log in my account. Tryed in different pcs. Create a new account and weirdly it found no problems logging in -
mattcafeina#20477 commented
It has been happening very often, normally at the same time. I think their server is jamming, traffic over server capacity. But this is just what I imagine. I just wish they could say something about it instead of acting as if the error hasn't been reported by users.
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ZorbaelBudha#88855 commented
Today on all my devices (PC and Android Phone) gives me the erro Unable to get collection.
Trying to entering the game
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macado#45528 commented
I'm also getting this issue. When I reinstalled MTG Arena, I was finally able to log-in and play some games. But the next day, I'm getting the message all over again. I don't want to have to reinstall 7+ GB worth of files everyday just to play.
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Chabalba#62269 commented
Was this resolved ? what is the solution? i cant find any help
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Alphieus#45824 commented
Same for me. This bug has apparently persisted for years. MTG prints money. Please actually fix your **** with all these patches.
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TressedOut#94800 commented
Same issue stated as opening post, not sure if it is just a database error, or a routing issue not allowing me to get the information to connect.
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Slide87it#55614 commented
After First loading Page(with the Arena logo and background), It gives to me this error. Tried to reconnect and/or log out/log in, same error
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Rhaine_Augur#61915 commented
Now opening the MTG:A software doesn't do anything. Just black screen or "loading opening scene" message.
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Rhaine_Augur#61915 commented
Network login problem. After matches, network error occurs locking up and suggesting resigning onto the client. Closing and attempting to rejoin client yields "unable to get collection - log on later" Later, when?
I see that this has happened to many others after software updates in the last 6 months, but no suggestions as how to solve.