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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1921 results found

  1. Blocking players

    Please make it to where we can block recent players some people are sore losers and just exit the game when they realize they can't win. Then you have to wait for all of their time outs to expire before winning this has happened to me numerous times even with the same players I just want to Block them so I never have to play them again.

    12 votes

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  2. Treasure tokens and clue tokens unable to be sacrificed for mana or a card (relative to what the token does). This has been a recurring bug.

    Treasure tokens are unable to be sacrificed for mana intermittently. With Magda Brazen outlaw this seems to happen most often. Additionally, clue tokens generated frrom Briarbridge patrol and fateful absence have regularly been unable to be sacrificed to draw a card.

    7 votes

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  3. Avatar changed after restart MTGA for crash

    I usually use Sarkan Vol as my avatar.
    When I played a ranked match in the constructed, MTG Arena crashed.
    So I restarted it. After this, I found out my avator changed to Karn.

    6 votes

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  4. Friend list

    Cannot connect to friend list. Updated today across all devices.

    27 votes

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  5. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    198 votes

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  6. XP not awarded after completing daily challenges.

    Issue percieved today. Stuck at level 79, did not recieved any XP from the daily wins.

    8 votes

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  7. Please fix your matchmaking

    Your matchmaker is constantly making me play a mirror match. Nine games out of ten will have at least one card in common with my deck. This makes for stale matches, especially when playing a control deck. Please make the match maker random!

    6 votes

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  8. Mastery reward not received

    Hello

    I just finish mastery level 14 and I did not received corresponding rewards.
    Is that normal? Could you fix this?

    Many thanks
    Zoph

    6 votes

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  9. game froze when casting cast out

    the game froze after casting cast out, at the moment of choosig target, no way to move forward. Log attached.
    BTW it is really annoying loosing the game this way... together with the bug in standard when declarinf blockers I have lost 5 games in 2 days.... is there a timeline to address these?

    3 votes

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  10. Consistent lag with good connectivity

    Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better

    18 votes

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  11. 46 votes

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  12. IOS friend request/challenge bugged

    I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.

    18 votes

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  13. Rank not leveling.

    While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.

    31 votes

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  14. MTGA Client has severe memory leak -- please fix

    Dear developers,
    the MTGA Client has a severe memory leak.
    Could be easily reproduced by monitoring memory consumption / memory allocation during plaing.
    Client starts at about 1.2 GB memory and increases steadily up to 1.9 GB.
    At about 2.0 GB the client gets "sluggy" and crashes.
    I think a lot of the reported problems and crashes might be originated in this programming bug.
    A quick fix would be appreciated.

    6 votes

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  15. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    79 votes

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  16. 17 votes

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  17. Friends List bugged, showing offline when not and not showing friends

    After the hotfix whenever I enter Arena on the PC the little icon shows me as offline. Then when I reset myself to online the friends list is completely empty, despite me having 20 or so friends added on Arena.

    12 votes

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  18. Wrong Resolution on Second Screen

    Wrong Screen Resolution after enabling second screen. I have a Windows laptop and if I play MTGA on the laptop screen everything is fine. But if I play on the second screen, which has a resolution of 1920x1200 the MTGA screen is cut off at either edge. If I change the MTGA resolution and then change it back it'll display the full width (with black bars on the bottom). I have to do this every time after I start MTGA after connecting the second screen. Once fixed, if the second display remains plugged in I don't have to do this…

    2 votes

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  19. Can't get MTG Arena to load

    When trying to load the game on my PC using windows 10, the loading screen gets to "Initializing Localization Database". Then it takes me to the login screen. I enter my password and hit "enter". Afterwards it gets to "Initializing Localization Database" again and keeps repeating no matter how many times I enter my password in correctly. I have included a screen shot showing how far it gets before asking me to log in again. If you have any other questions; please contact me. Thank You

    3 votes

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  20. Graphical Error Spontaneous Resizing of Game Window in Fullscreen

    Spontaneous Resizing of Client Window in Fullscreen Mode
    when playing the game occasional the game will freeze/ experience a lag spike before resizing the game window. objects in the window remain full sized and crowd the screen. a workaround for this is to open the graphics menu which causes the graphics to reset to normal however the game will continue to lag and even repeat the action sometimes crashing or forcing me out of the game as the round timer timeouts before the lag stops or graphics are displayed properly again.

    7 votes

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MTG Arena Bugs & Product Suggestions

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