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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1931 results found

  1. 46 votes

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  2. IOS friend request/challenge bugged

    I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.

    18 votes

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  3. Rank not leveling.

    While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.

    31 votes

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  4. MTGA Client has severe memory leak -- please fix

    Dear developers,
    the MTGA Client has a severe memory leak.
    Could be easily reproduced by monitoring memory consumption / memory allocation during plaing.
    Client starts at about 1.2 GB memory and increases steadily up to 1.9 GB.
    At about 2.0 GB the client gets "sluggy" and crashes.
    I think a lot of the reported problems and crashes might be originated in this programming bug.
    A quick fix would be appreciated.

    6 votes

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  5. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    79 votes

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  6. 17 votes

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  7. Friends List bugged, showing offline when not and not showing friends

    After the hotfix whenever I enter Arena on the PC the little icon shows me as offline. Then when I reset myself to online the friends list is completely empty, despite me having 20 or so friends added on Arena.

    12 votes

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  8. Wrong Resolution on Second Screen

    Wrong Screen Resolution after enabling second screen. I have a Windows laptop and if I play MTGA on the laptop screen everything is fine. But if I play on the second screen, which has a resolution of 1920x1200 the MTGA screen is cut off at either edge. If I change the MTGA resolution and then change it back it'll display the full width (with black bars on the bottom). I have to do this every time after I start MTGA after connecting the second screen. Once fixed, if the second display remains plugged in I don't have to do this…

    2 votes

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  9. Can't get MTG Arena to load

    When trying to load the game on my PC using windows 10, the loading screen gets to "Initializing Localization Database". Then it takes me to the login screen. I enter my password and hit "enter". Afterwards it gets to "Initializing Localization Database" again and keeps repeating no matter how many times I enter my password in correctly. I have included a screen shot showing how far it gets before asking me to log in again. If you have any other questions; please contact me. Thank You

    3 votes

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  10. Graphical Error Spontaneous Resizing of Game Window in Fullscreen

    Spontaneous Resizing of Client Window in Fullscreen Mode
    when playing the game occasional the game will freeze/ experience a lag spike before resizing the game window. objects in the window remain full sized and crowd the screen. a workaround for this is to open the graphics menu which causes the graphics to reset to normal however the game will continue to lag and even repeat the action sometimes crashing or forcing me out of the game as the round timer timeouts before the lag stops or graphics are displayed properly again.

    7 votes

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  11. Please allow users to save their preferred online status.

    MTG Arena previously allowed users to choose their default status (online, offline, busy) and saved the setting for future use. Now when you log in, the status defaults to "Online" even if you change the status to "Offline" prior to closing. I liked the ability to control whether others saw me as online or not. Can we please get this back?

    11 votes

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  12. 3 votes

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  13. Block function

    Sometimes, players display conduct that makes me just not want to play against them any more. I'd like the ability to block players so that the matching algorithm won't put me against them.

    I understand that ranked play can't really accommodate that, but I can't think of any reason this shouldn't be allowed in the unranked queue. (Looking at you, opponents who stall with every last second.)

    9 votes

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  14. Crazy idea, but, how about the feedback section actually letting you give feedback.

    As above. Instead of an endless loop of use to no one, how about letting the feedback form actually exist. Seems like it's in exile like the shuffler is.

    28 votes

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  15. Mac Resolution issue

    The resolution is not working properly for Mac. Can only run in windowed mode. Need to fix resolution to accommodate fullscreen.

    44 votes

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  16. MTGA Crash

    Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.

    88 votes

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  17. Mouse clicks are unreliable on Mac

    I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…

    68 votes

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  18. Android login/pw auto fill doesnt work

    Option appears for google to auto fill username and password, but the app simply doesn't accept it, and leaves the PW field blank.

    10 votes

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  19. Scrolling on iOS while choosing a target is impossible

    Had to target a creature pre-combat and my intended target was offscreen. I tried to scroll across the battlefield to the one I wanted and I registered the creature I tapped when I started scrolling as the target. It was a critical turn and I lost a game I would have otherwise won in my draft, feels like a huge bummer since I hit 3 losses early as a result.

    I did my due diligence and looked for any other way to scroll across the battlefield, and as far as I can tell there isn’t one. I’m not sure if…

    7 votes

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  20. Brawl decks not selectable

    On PC Arena, when trying to challenge a friend to Brawl, our brawl decks are not selectable, only our standard decks.

    32 votes

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MTG Arena Bugs & Product Suggestions

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