MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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920 results found
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Obtained cards tagged as new but were already owned
cards already owned being tagged as new
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Screenshot_2.jpg 764 KB -
Screenshot_1.jpg 556 KB -
UTC_Log - 12-14-2023 22.22.08.log 391 KB -
Screenshot_20231129_062041_Magic.jpg 1098 KB -
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Dum arena 3.JPG 507 KB -
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Dum arena 1.JPG 331 KB -
Log20231107_093052.log 78 KB -
Screenshot_20231106_173552_Magic.jpg 1591 KB -
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openpack.JPG 265 KB -
Collection.JPG 230 KB -
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Magic The Gathering Arena Screenshot 2023.10.26 - 16.07.25.13.png 3191 KB -
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Magic The Gathering Arena Screenshot 2023.10.26 - 16.07.25.13.png 3191 KB -
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241 votes -
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garbage
repeat 3.44 gb redownloads 6 or so this week, i started anhour ago its disconnect 4 times and is less than 1/4 done. this is ridiculous. by the time this **** gets done i wont have time to play. useless. honestly im wishing i never got reinvolved, how is this easier or more conveinant?never had to wait 4 hours a day for an opponent to load. this has only been a repeat issue since this last set update. glitches, redownloads and an even worse jacked shuffle. leave it to wizards to introduce garbage for improvements, and gaslight us into think…
2 votes -
says "you have lost your connection to the server"
says that. if i hit reconnect it just continues posting this same error
5 votes -
Main Menu UI Freezing. Can't play games.
Since today's update, the main menu lags so badly that I can't start any games. I get as far as the "play" button and then it freezes.
5 votes -
Update 7/8/2025 Causing Crashes
The app has been crashing anytime it needs make a server transition, going to a draft of any sort; trying to open the store or even trying to play a game just causes a soft crash with a black screen.
5 votes -
Animations Running Slower than Normal
Animations are running slower than usual. This is happening at all points in the client, including the menu and within a match. It makes games impossible, as the timer starts counting down while I'm waiting for animations. I have since stopped playing for the last month waiting for it to get fixed, but still it hasn't so reporting a bug. I attempted to attach a video but it kept failing. Feel free to reach out to procure the screen capture.
2 votes -
Can*t log into the game
I keep getting this message:
Network Error
Unable to get collection. Please try again later.
2 votes -
Cannot Log In / Lost Connection to Server 2025.10.29
Beginning Oct. 28, 2025 (after the Avatar update), I’ve not been able to log into the Arena app on either Windows home computer on home network, nor on iOS iPhone 15 on any other network.
The app asks for my login credentials, then freezes for approximately 90 seconds, then says that I’ve lost connection to the server and gives me the option to ‘Check Status’, ‘Reconnect’, or ‘Log Out’.2 votes -
The "Need Help?" Link does nothing
I see the terms update today with the forced arbitation clause. I try to click "Need Help?" link but it doesn't do anything.
2 votes -
In-game screen resolution changed to 16:10 on macOS after Tarkir Alchemy update (v2025.48)
With today's update (30 Apr 2025), the very left and right edges of the screen are suddenly getting cropped in macOS, when MTGA is in full-screen mode (I have a MacBook M1 Pro, which has a 3456 x 2234 display). For instance, my graveyard and the companions are now only half visible.
We've historically been able to force a "correct" full-screen resolution by entering a custom launch argument in the Epic Games Launcher (e.g. -screen-fullscreen 1 -screen-width 3456 -screen-height 1944), but this is no longer working.
6 votes -
Unable to get Collection
Hi, since April 24th I can't access the Arena server with the following error message: Unable to get collection. On April 23rd you did a server maintenance, apparently with an update to version 2025.47.35. I'm stuck on 2025.47.10 and my Epic Games Launcher (I have a Mac) still doesn't show any available updates. I can assume that this is the problem, but I can't find a solution. For now it's impossible to play.
7 votes -
did not allow instant
when opp cast creature I had an instant to target my creature and deal damage to his creature and I was not allowed to cast; they cast a sac creature destroy target creature at sorcery and again I was not allowed to cast my instant both times right after he cast his creature and right after or before he could cast his scocery I was not allowed to cast my spell. Issue with stack and maybe interaction with sac creature spells and target creature instants IDK but I want my 2,000 gems this was a draft.
2 votes -
+1/+1 and -1/-1 interaction causing integer underflow on the UI
In a ranked BO1 pioneer game, I had my Nemesis of Mortals become monstrous while it had 2 -1/-1 counters on it. It had the correct stats of 8/8 but it appeared with 1 +1/+1 counter and 4294967294 -1/-1 counters.
The expected result is 3 +1/+1 counters, which it appeared to correctly be under the hood, but the UI got confused and underflowed the -1/-1 counters by 2.
1 vote -
stormchaser's talent visual bug!
The enchantment is all chopped up on screen and a visual disaster. We spend gems on full art cards and then they aren't displayed properly and I think it should be taken seriously.
2 votes -
Fails to manifest assets
Fails to manifest assets and when asked to login, gives this error code: - 1
2 votes -
Ultradwide Support
The game is bugged on an ultrawide. If I set it as full screen, it kicks out to windowed mode every time anything happens going to/from games. 3440x1440 for sure doesn't work, I don't have a screen with a higher resolution to test but this is extremely annoying. This is an easily reproducible bug. I shouldn't have to upvote something like a reddit thread to get base functionality for an extremely common monitor resolution to behave normally.
4 votes -
Update today with 4 different download sizes
On my Mac I have tried to run the Arena app all day. When it starts it begins an update. I have tried 4 different times and each time the size of the download was different ranging from 55 GB - 11.03 GB. The update made it to .4 GB from completion and it stopped doing anything at all. After 4 attempts I will not attempt it again. Get it together.
4 votes -
Arena is not working
I have arena installed on my tablet and for the past 2 days (10/22 & 10/23) I cannot get it to work. I lost track of the number of times I've uninstalled and reinstalled the app. First it will give me some error ("Error Updating Data: Please check your connection and try again.") trying to the load the loading screen and I have keep tapping "retry". And many attempts it finally asks me to download the updates (almost 3 GB). Once it's done downloading I have to sign in, but I get an error ("A unexpected problem occurred (Error code:…
2 votes -
Mac version on Steam has stream of w's preventing log-in
I just downloaded the Mac version from the Steam store. When I got to the log in screen, the fields are constantly being filled with the letter 'w'. This continues even if I disconnect and turn off my keyboard. I have tried other inputs including trying to delete the text, highlighting text which immediately gets replaced with more w's, holding shift which still results in lower-case w's, pressing the 'W' key which doesn't stop the extra w's, and typing other characters does insert them in the sequence but is still followed by a series of w's. I have no idea…
1 vote -
Terrasymbiosis on mobile
Terrasymbiosis does not show how many cards will be drawn when it triggers, which makes it difficult to tell when you double the counters on multiple creatures at once. Please add a number that shows how many cards will be drawn for each trigger.
3 votes
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