MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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876 results found
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Stuck waiting for opponent
Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".
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UTC_Log - 02-13-2024 02.46.43.really.a.zip.log 2984 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
IMG_0581.png 2116 KB -
Log.log 15888 KB
93 votes -
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Ever since Avatar install game crashes all the time
The game crashes on my Android phone ALL THE TIME ever since the Avatar installation.
Sometimes I can get 1-2 hands in without a crash, but I think it may be related to card mechanics in my/opponent's deck.
It crashes during gameplay and if I try to reload to rejoin the match, the app crashes immediately again.
It crashes when opening packs of cards or lookong at My Collection
This has made the game totally unplayable and makes me look like a bad sport /roping my opponents
1 vote -
A Bug Where the Player Immediately Loses the Game After the Opponent’s Consecutive Trigger Resolutions
When the opponent put nearly 100 creatures onto the battlefield at the same time, both the opponent’s and my own triggered abilities caused multiple life-gain events. All of these were being processed automatically for both players.
During this time, even though the player could not take any actions, their timer continued to run down, and once all processing finished, the player immediately lost the game.It makes no sense that the player’s time decreases during the resolution of the opponent’s activated/triggered abilities.
It is unacceptable to lose the game immediately after waiting for all the processes to finish.
I would…
1 vote -
Weird ranked play symbols during unranked play
When I enter the PLAY queue for Unranked Standard Constructed, both myself and my opponent are shown to have Diamond rank indicators. I am not presently Diamond rank. After we have entered, the display shows what appears to be some sort of rank indicator, but greyed-out.
2 votes -
sab-sunen
I tried to exile Sab-sunen with Not on my watch- instant, the card had ''Hexproof from monored'' but my white instant couldn't target the creature.
1 vote -
Token multiplier number in the wrong location
Opponent had a visual stack of Ally tokens and a visual stack of mountains above. They attacked me and I assumed there were 4 tokens because there are visually 4 tokens. However, the "5x" image was hovering above the mountains and there were actually 5 tokens and I took lethal damage rather than being on 1 life. There was no "4x" image above the mountains. If I am correct, this demonstrates a bug where the stack multiplier number doesn't show in the right location.
1 vote -
Client on Mac not loading due to asset manifest
Hello,
The Mac version of Arena is not loading. It attempts to retrieve the asset manifest, but encounters an error every time, even if I reboot the game through Epic Games.
3 votes -
6 votes
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Arachnophobia
An entire set (+more?) based on a VERY COMMON phobia seems either cruel or shortsighted. I saw some physical card previews and I could deal -- but I panicked at the new Arena loading screen. Is there any way to avoid interacting with these cards? If the whole set is nightmare fuel, then it means a hiatus until the avalanche of spiders is out of standard.
1 vote -
Can’t target myself
When playing on iOS I can’t target myself with a spell. All it does is pull up my cards to make them a little bigger. I can target my opponent without a problem.
Ex. Trying to target myself to use Gaea’s Blessing to shuffle cards from graveyard to library and draw a card.
1 vote -
"Asset Error Detected"
ASSET ERROR DETECTED on MacOS Sequoia 15.5 - AUG 4TH 2025
3 votes -
Mulligans
Great game but just wanted to point out that mulligan is a noun and not a verb. You opponent can't 'mulligan' but they can 'take a mulligan'.
1 vote -
Error during k-id association process prevents all future logins by the affected child
If something goes wrong with the process that associates a child's account with a k-id account, the child is permanently unable to log back in to any Wizards property. The login process presents the COPPA form every time, and then says "Unexpected error. Please try again."
Customer service routinely responds to tickets about this by asking me to have my son log in again. Which he obviously can't do because the entire reason for creating a ticket is that he can't log in. He's been locked out for over a month with zero actual help from Wizards, despite an extensive…
1 vote -
Client crashes on Mac when trying to click anything
Client crashes on Mac when trying to click anything (Decks, Play, etc.)
I've reinstalled twice and the issue has not gone away.
2 votes -
Arena freezing on "Requesting Format Data" on MacOS
Arena on MacOS keeps freezing on load. Most times it will freeze on the step of "Requesting Format Data" - a few times it has gotten far enough to start loading and then gives the error "Unable to get collection"
My Internet connection is solid, I have uninstalled / reinstalled, and I even went so far as to reset my Mac to factory conditions. Problem persists.
No issue with app on iPad.2 votes -
Client crashing at log in due to resolution issues
Can't launch the client due to resolution issues. I have attached the message I get when launching the client.
1 vote -
Game crashing when hovering over Room cards
On Arena during games, drafting and deck building, hovering over split cards like the rooms seems to crash my game. Currently in a draft I can't play because even after autopicking because the card crashed my game, I can't even take out the card from my deck.
2 votes -
full screen problem
I have a 31:9 screen (PC on windows 10)
I've clicked on the "full sceen" option in the settings several times but it goes back to window screen everytime I try to play the game.26 votes -
Game freezing
Following 5/1/25 update, my game on Android mobile is showing visual errors on the home screen and freezing when trying to go to another screen beyond the home page (join a match, enter store).
6 votes -
MTGA.exe is not responding
The game opens normally, but when I hover over the daily missions or enter the deck builder, the game crashes and the message appears:
MTGA.exe is not responding
I tried deleting the game and reinstalling it in several ways, but I didn't get any results.
I've also updated my drivers and tried the solutions mentioned in the known issues.21 votes
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