MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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323 results found
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Fullscreen setting doesn't stick
On Windows 10, playing game through Steam for PC, when I change the graphics setting to fullscreen it stays that way only for the tab you are on. For example, on the main game bar at the top you select the "Packs" tab and enable full screen it will remain that way while on that tab. The moment you switch to another tab such as "Home" or "Store" it will revert to a windowed version of the game when it gathers data from the server. This issue remains persistent for all tabs and when checking the setting it will show…
7 votes -
App keeps crashing since new update
Since the new update (02/25/2026), app keeps crashing on opening screen. I've tried force stop/ restart to the same effect. After checking multiple times, it seems to to happen at the "loading initial scene" part of the loading screen.
This issue is happening on Android for me and so far I haven't made it any further than the losing screen.
12 votes -
sideboard
why should u be able to sidebard in bo3 just soem useless timewaste no one needs right? right?? multibillion dollar company but cant even get most crucial part of their game right well played
How to report a bug
1. Give us the steps to reproduce the bug - start a bo3- get to sideboarding - dont be able to add any cards to your deck- lose to your opponnent who brought their whole sideboard- nice !Note which platform you’re using (PC, Steam, Mac, Android, or iOS)- PC
…Enter the actual results you’re experiencing- cant add cards to my
7 votes -
Not Getting My Secrets of Strixhaven Pre-Order
I spent over $50 on a pre-order and it never showed up on the packs page prior to the release that I had even bought anything. I thought maybe it was just something that didn't really matter and I would still get the 50 packs I pre-ordered. But nothing. I did not get my packs. Just to make sure that it still counted as I bought it even though my screen is still telling me to "get packs" with nothing else on it, I checked yesterday to see if it was still in the store and it wasn't. Meaning I…
7 votes -
Unable to Login Authentication failed Timeout
Since this morning I've been having trouble logging into the game, getting an 'unable to login: authentication failed for ' error.
Last night everything was working great! I've tried reinstalling it several times, trying to log in on my phone, checking the files, trying to log in on a different pc and about every random comment that’s seems to work for other people on threads that have had this problem but nothing has worked for me. My computer hasn’t had any windows updates or changes.
7 votes -
Can’t load into Main Menu
I get a black error message prior to loading into the main menu saying my client is out of date, but I have checked the App Store numerous times looking for an update and none show up. I’ve reset my phone, my router, my data plan, and none of it has worked.
4 votes -
Can't log in authentication failed
Game keeps saying that servers aren't responding authentication failed 3/27/26 on android. Cleared data, restarted phone, and uninstalled and reinstalled. Restarting after each action.
8 votes -
System failing to authenticate my account or connect to the server so I can play
I played last night and when I woke up this morning it was buggy and not allowing me to enter the game so I closed the game and verified it and now it's not able to authenticate my account at all.
8 votes -
Can't join the game
Hello, can't join the game neither on pc or android. The game tries to launch but I have this message : authentification failed. (see first screenshot) and If I try to reconnect I have 3 choices with no text (see second screenshot). I tried to desintall / reinstall on my phone with no success. Can you help, please ? Thanks in advance
6 votes -
CAN'T SIDEBOARD ON MOBILE
Can't take out cards, only can add more. This only appeared after SOS Alchemy patch.
6 votes -
jump in event stuck
I am unable to play theJump In event again. When trying to play again, it only shows "home" after going to jump in..
I cannot start a new game, I cannot resign.9 votes -
Game freezes during turn, leading to timeouts or crash
Since the last update (Feb 24th 2026) The game tends to become unresponsive as card effects resolve, leading to unpreventable timeouts and game loss. It's like "waiting on opponent" timeout, except it's my go but there's no option to resolve the stack or pass
Repairing/reinstalling/reopening doesn't fix as maybe 60% of games still end through concessions due to technical issues
Suggestion: implement a "Sorry, I'm having technical issues" emote so at least we can maintain a level of respectful sportsmanship during these frustrations
I can't justify spending Gold or Gems to join events knowing that the game will probably crash,…
10 votes -
Timeout during login
Ich kann mich in meinen Account nicht einloggen. Ich war gerade bei einem Pick-2-Draft und gegen Ende konnte ich mein Deck nicht bauen. Ich habe die App neu gestartet und dann konnte ich mich nicht mehr einloggen. Die Fehlermeldung lautet Timeout.
8 votes -
application can't be opened Error -50 (mac M1)
Cant open/login to the game. Tried between 15:00-15:35 GMT+1. Server status for Mac is "Operational".
7 votes -
companions not showing up
When I open a deck (on PC, Steam, Windows) I can't see any of my companions, and I can't change from the default. None of my other companions show up in that area. This happens on both of my computers.
12 votes -
I CAN'T ACCESS MY ACCOUNT
Hello, I'm reporting an error that's been driving me crazy all day, trying to find "possible solutions" that aren't working. Yesterday, while playing a game, the app unexpectedly closed on my iPhone. To my surprise, this morning when I tried to log back into my account, I couldn't get in. I got a black screen with the message "Unable to log in
Authentication failed for X: Timeout."Before trying it on my PC (Windows), I tried clearing the app's cache, uninstalling and reinstalling it, trying with mobile data and Wi-Fi, and restarting my phone. None of those things worked. Then…
6 votes -
"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
9 votes -
Threshold indicator on Shoreline Looter doesn't work
Shoreline Looter has a Threshold ability that activates when there are 7 or more cards in the graveyard. However, the indicator on the corner of the card doesn't change from 0, despite there being multiple cards in the graveyard and the ability being active. This only happens with Shoreline Looter; other creatures with Threshold (in the same deck) don't have this problem, which has happened to me in PC and Android during Standard Play and Sparky matches.
7 votes -
During Best of 3 (BO3) sideboarding sometimes top UI menu crashes to white
When sideboarding in BO3 sometimes UI will "crash to white". The top bar becoming nigh-unreadable.
The effect will remain until the next restart of the game.
8 votes -
Numbers aren't readable
Hello,
After the most recent Arena update I downloaded on my Android phone, numbers only apart as white boxes and some text is blurred. I've included pictures to illustrate.7 votes
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