MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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875 results found
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Error code -1
Error code -1
Will not let me log in
“ A unexpected problem occurred (Error code: -1). Please try again.”
4 votes -
opponent stack.
My opponent filled the stack with over 200 triggers so I pushed the resolve all, the game ran through my timers while i was unable to respond to my opponent. using all my timers resulted in the game not allowing me to respond during combat. The game becomes highly abuse-able if some?one can control there opponents timer. If i click auto-pass and have zero control of game actions, how am i using my timer?
4 votes -
Account names can be manipulated to be orange, mimicing WOTC employees.
Reproduction steps:
-Sign up for a new MTGA account
-Upon naming the account, name it "<#FF7A05>PUT_ANY_NAME_HERE", without the quotes
-Your account name will now be employee orange.
-This is not visible in-match, but other users you add and message will see it.Platform: The account was made on PC and the account receiving the message was on Android.
3 votes -
Network Error
Unable to join event due to network issues. Please advise.
2 votes -
final fanasty
MTG Arena Direct Token bug? First time on MTGA here. Just played on MTGA Direct yesterday cuz of final fantasy. Spent like $1000 IRL moneys for gems and used all of it to try to win multiple boxes.
I won my second Arena Direct Challenge for Final Fantasy but the token didn't update or shows 2? Does the number change or will it display two tokens? How do i check and cash out and collect my boxes?
6 votes -
Regular Checks for Reconnect on Mobile
It's one thing to disconnect from a match because of your garbage mobile client, but to be sitting there with full client-side functionality and unaware of being disconnected until it's so late you lost an entire turn? In a monthly qualifier tournament no less? Disgusting. Fix this ****.
3 votes -
Freeze and crash of the game following update on june 3
Following today's (June 3) update the game freezes and crashes when I try to access the store or join an event. This is on a mobile phone using Android 13.
8 votes -
Notification badge on Store tab never disappears (new bug introduced in v2025.46.20, 18 March)
Since updating to v2025.46.20, the notification badge is always displayed on the Store button on the top menu (i.e. the orange dot doesn't disappear even if I click through every tab).
11 votes -
Game Won't Stay Fullscreen
Whenever I start up a new match or return to the menu after a match, the game exits full screen mode. This is pretty annoying... can we please focus on forcing the game to stay full screen? If it matters, my monitor is 3440 x 1440p.
9 votes -
Asset manifest
The Arena client for Mac won't start up. It goes to a screen that says "Asset Error Detected," and when it relaunches the same thing happens.
5 votes -
‘You have lost your connection to the server’
Despite the connection saying ‘all systems are operational’
Every time you log in it disconnects right now on iOS mobile
It actually disconnects as soon as you log in for the past 20 minutes
New player here, is it normal for something to be wrong each time you log in?6 votes -
card sleeve cosmetics not working properly
My American flag card sleeve is not displaying properly. I've gone to the cosmetics screen, set the sleeve as a default, the blue border is showing around it, and yet my cards still have the default sleeve in every game.
4 votes -
unable to login
EOE release day. Got in for a few mintues and now I can't. Options are check status, reconnect, or logout. Logging out then back in did not help nor did restarting.
6 votes -
Unable to Login - Server Error
The app loads through “checking for active matches” but eventually times out and displays “Unable to Login” message. This was repeated on a Samsung Galaxy and Google Pixel Pro Fold. Opening the app on an iPad Pro initially displayed “waiting for server” followed by “Error: error updating data,” but after restarting the app displayed “Network Error” and then “Unable to Login” after attempting to reconnect.
I was able to login very briefly circa 8:45am PST and opened the July Renewal Egg to collect the rewards before being logged off.
Issue began circa 9:00am PST on 29 Jul, 2025.
5 votes -
collector achievement
Collected 4 copies of Throne of Eldraine, but collector achievement not granted.
6 votes -
Shelldock isle doesn't work
Shelldock wont let me play the card under it when they have less than 20 cards in library
3 votes -
My cards are below the life counter
My cards have been below the life counter. I tried to reinstall and it stills does the same thing. This started happening after the latest patch.
5 votes -
Cards Visual Bug
After the new update, there is a visual bug where cards are not fully displayed properly. They are lower than usual - can't see whether a card is an instant, creature, etc. And it is overlapping with the health icon.
5 votes -
Arena freezing on MacOS
Arena freezing on MacOS at load screen. Usually crashes at "Requesting Format Data" - if I get past that, then it crashes and gives an "unable to get collection" error. I've done a thorough uninstall / reinstall and even went so far as to reset my Mac to factory settings - problem persists. And, just for added fun, the first time I tried to submit this report this website sent me to a 404 after I clicked "Post Idea." Super cool.
Please fix.3 votes -
Cannot login
Every time I log in I get prompted to reconnect to the server
3 votes
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