MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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323 results found
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Missing packs from prerelease.
I took part in a Secrets of Strixhaven prerelease event and have not yet received the Arena packs that I was supposed to receive for signing into the event in store. I also don't think I ever received the Teenage Mutant Ninja Turtles packs from that prerelease. This has been an ongoing issue that I reported before, happening with almost every new set, ever since you stopped using codes and went to this "automatic" system, despite my Arena, WotC, and Companion accounts all being linked up properly. How can I fix this, so that I don't have to keep making…
1 vote -
Mystical Archive Cards in Booster
Hi,
while opening a Strixhaven pack i noticed that i recieve mystical archive Cards that are already 4 times in my collection. It also says that i got my first copy, which is also wrong.
Am i getting scammed?
Regards,
Dustin1 vote -
Doll
When attempting to play doll maker’s shop the game crashes. iOS. Tried twice during one turn, the round timed out. Tried again after on the next turn and crashed again. Did not get to choose between either side of the card. Loading screen looked off as well
2 votes -
Full Screen Resolution broke for years...
Please fix this. I hit alt enter once about a year ago now and I dread that mistake daily. I have uninstall and reinstalled multiple times. I researched on other fixes and went digging in files to change and delete things, but nothing works!
I will pay money for this fix.
3 votes -
Cards not working
Codex verifoirous or whatever when used would not allow to use blue mana from the ability or even when I used actual blue mana from lands on textbook tabulator specifically. Didn't take a screenshot. Will attempt next game if it happens again.
1 vote -
Missing bonus packs
I had an animation pop up when logging in today to receive 3 SOS packs but they didn't show up. Then I went to the Messages section to see a new message where it said I could claim something, and it loaded another 3 packs and basic lands, but those didn't show up either.
I have 6 packs from the IRL prerelease bonus, but not the other 3+3 packs from the above.
(I don't know which category this most fits, chose UI.)
EDIT: Closed Arena and opened again, and there are 9 packs total now, vs 6 or 12. Idk…
1 vote -
Card won't work on Mobile
While on MTG Arena through mobile the card Consumed by Greed won't work. Everytime I attempt to cast it I get the option to gift a card or not, but once the selection is made it returns to my hand as if I hadn't tried casting the card at all.
1 vote -
error updating data, please check your connection and try again
While waiting to log in, I end up with this message "error updating data, please check your connection and try again" after "retrieving asset manifest".
Nothing has changed (from PC or ISP) from the day before (4/18) as this began yesterday (4/19).
Apparently this has been an known issue for some time.
2 votes -
Daily wins not resetting
Even after not playing for 3 days the daily win progression did not reset. It was stuck on the same 12/15 as the last time I played
2 votes -
Did not receive end of season rewards/packs
Did not receive end of season rewards. Initially I was shown what rewards would be given but after validation of my selection only A mostly blank screen appears and nothing was awarded
2 votes -
Sparky is Back
I have been playing for well over a year now and completed the tutorial long ago, but despite this Sparky has started giving the 'What an adventure -- you're well on your way to becoming a great planeswalker' talk every time I go to the home screen from anywhere on my Android. I have tried repairing the files and there have now been at least two updates rolled out since this problem started and still nothing so I am making a post about it.
4 votes -
Impending shows incorrect cost while in hand
Cards with Impending show that they have a "reduced" mana cost while in hand, showing their Impending cost instead of their mana cost.
This is inaccurate and can be confusing.2 votes -
Art not showing
Since an update to Android that I received on February 24th, art aspects across the app aren't showing up correctly.
Kind of hard to play when vital game information can't be seen.
3 votes -
Digits and names "censored".
Hi, after this "green sewers" update something like this appears unabling proper display of digits. Any troubleshooting?
2026.57.0.5694.1241037
2 votes -
Since today update i cant enter the game on ipad
Since today update i cant enter the game on iPad. Ver 2026.57.0
3 votes -
Auto pay function when casting Compulsive Research
2 issues on Compulsive Research:
1. auto pay function uses mana rocks instead of lands to cast this spell
2. it's not possible to tap lands when Compulsive Research is on the stack, forcing mana loss2 votes -
sparky
Steps to reproduce the bug. Access my account and go to sparky's challenge. Pc or Android.
Sparky won't let me finish out Sparky's challenge. I tried it on Android and PC either way it won't let me complete it despite getting 8 wins. It would be expected for the challenge to eventually end.
1 vote -
Dragging from sideboard causes visual glitches
Dragging and dropping a card from the sideboard into your deck during a draft results in graphical glitches. Make sure your deck is presented in horizontal view. Notice there are divider bars which have Z position above the dragged item.
Tested on Windows 11.
2 votes -
Get rid of sparky you absolute troglodytes
I know it's already suggested but you should actually implement it. How hard is it to remove one annoying sprite from a game? Is that a load bearing annoyance?
2 votes -
Spark Tutorial Fairy Stuck
The Tutorial fairy is stuck in a loop after finishing the tutorial as she gives the introduction to quests following beating the Bolas boss. It repeats every time I enter the home page, even multiple times per game session. Uninstalling and reinstalling has not solved the issue. Clearing game assets has not resolved issue.
2 votes
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