MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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194 results found
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Jump in not working
Picked Blink and Genius
Kicked out
Now it goes to pack selection
Blink pre selected unable to confirm
Also Fantastic 4 has no mountains in its land so you can not play any of the red cards normally.2 votes -
2 votes
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"Rare and mythic card are not added to my collection"
I've played many times "Jump into Marvel Super Heroes" yesterday. At the end of each event, common and uncommon cards picked were added to my collection, but none of rare and mythic. Please fix it and give me back my cards, I've spent too much golds for such a paltry reward. The same is happening for the rewards of "Avengers Assemble" achievements: in that case I'm not sure if I've received uncommon cards too.
2 votes -
Cards Missing
Noticed Crystal missing from new Marvel set.
2 votes -
Missing cards
Every time I receive a card via spending orbs or from completing an achievement it is missing from my library - if I get cards from opening packs or crafting them then this is fine and they appear in my library, its only when spending orbs or acheivement completion that the cards are missing.
2 votes -
Golden pack progression
I am no longer gaining progression to the golden pack rewards.
2 votes -
wildcards
I have left 2 decks in my builder that are requiring wild cards to complete: 1st is a 60 card deck, title glitch, requesting 1 uncommon and 1 rare wild and the 2nd deck is a 0 card deck, title glitch (2), requesting 1 uncommon and 1 rare wild.
1 vote -
forbidden cards in ranked brawl games
On multiple occasions my opponents played forbidden cards in a ranked brawl game.
The cards I witnessed played are transfer, flawless maneuver, fierce guardianship and deflecting swat.
Although I didn't lose all of those games on the spot, the last one : turn 3 transfer into draw 16 cards into Emrakul the aeon's torn was a bit frustrating...
kind regards1 vote -
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Get real and original passports…1 vote -
colour challenge decks not being awarded - BUG
Colour challenge decks have not been awarded after complete the challenges for all colours. I have even used my wild cards to try and craft the missing cards and this has not worked either. I have lost a large amount of my wild cards and still have none of the decks that should have been awarded. Log file attached
1 vote -
bug
Hi, in my Arena Client on Window i have to click on buttons very many times for it to work in the end, its like its lagging but it is not. And on my Home-Profile-Decks etc in the client i have to click for a very long times like several minutes before i can go there.
This is not connected to internet and i do not have the problem on other stuffs on the computer or on in the phone. I have tried to reinstall it.
It seems to be fine in play mode though.
1 vote -
Heroes in a Half Shell Commander
I am trying build a commander deck with Heroes in a Half Shell as the commander and even though it will let me add it as a card it does not recognize it as a valid commander.
1 vote -
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import
Import friction with cards not in database
When trying to import a deck from the clipboard, if one of the cards does not exist, then the import fails completely forcing you to remove cards by a single line item each time until no more cards are listed that are not inside the database.
Instead, it should either allow you to create the deck with only the cards that are available and notify which cards were not able to be imported because they do not exist (or were misspelt).
The error should contain all cards that are unable to be imported…
1 vote -
LOTR Premiere Draft | Missing Picks
At the end of the LOTR Premiere Draft I was missing two cards from my pool. I was unable to draft my 2nd and 3rd pack first picks. They were both mythic rares in the first position in the pack. I could not double click them, confirm to pick them, and restarting the client did not allow me to do it either. The two picks were missing from my final draft pool. Really unfortunate as they were cards I was looking forward to playing as I paid real money to draft them. The cards were The Balrog, Durin's Bane and…
1 vote -
LOTR Premiere Draft | Missing Picks
For my 1st Pick Pack 2 and 1st Pick Pack 3 of the LOTR Premiere Draft. I opened up two Mythic Rare cards in the first slot. I tried to double click on the cards to pick them, which did not select them. Then, I tried restarting my client and I was still unable to pick them. I even hit CONFIRM PICK to try to pick them and that didn't work. Most importantly, the picks did not end up in my draft pool at the end of the draft. Really unfortunate as they were extremely powerful cards that I paid…
1 vote -
alchemy packs not going towards golden packs
when purchasing edge of eternities alchemy packs in pack purchase screen the packs purchased dont go towards my count towards a golden pack
2 votes -
Deck Validation Failed
Twice now I have been unable to play decks despite them being legal. First time it was Path to Exile in Historic, not sure what it is now with this decklist so I will post the decklist for the dev team to figure out, I'm not gonna waste my time testing what card is causing the problem
Companion
1 Jegantha, the Wellspring (IKO) 222Deck
4 Ignoble Hierarch (MH2) 166
2 Rahilda, Wanted Cutthroat (Y22) 42
4 Barrowgoyf (M3C) 102
2 Jarsyl, Dark Age Scion (Y23) 20
4 Pyrogoyf (M3C) 111
4 Fatal Push (FCA) 9
3 Grave Expectations (Y24)…1 vote -
Irritating card pulls from Packs in conjunction with Card Rewards from Myster Pass
If they Mastery Pass has Specific Cards it gives out I shouldn't be pulling them immediately from a pack right after. I thought in order to help with collecting things were changed to where we don't pull the same cards constantly if we have 4 copes already I'm getting sick and tired of pulling the same cards in the packs I'm using my gold to purchase when i get them as card rewards from the mystery pass or daily rewards
1 vote -
Bug Report: Pack opening bugged with contents not received after restarting the client
I opened a Hobbit pack in MTG Arena and the opening was bugged - 3 cards had errors shown on them in the pack contents screen. After seeing this bug, I closed my client and restarted the game, and found that none of the pack contents were in my collection anymore (for example, my mythic wildcard count did not contain the mythic wildcard in the screenshot), nor was the pack still available for me to open. Can I get either the pack back or the contents added back to my collection?
1 vote
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