MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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265 results found
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Jump in problem
Today i tried to play jump in Marvel from the recently played menu, i made the choice of the decks and then the game like crashed and send me to the menu with -1000 coins, if i go now to the play menu unfortunately the Marvel jump in is not playable anymore and the game didn't send me at least the card from the choice. The result is only -1000 coins, that for a free to play player are something. I hope u fix it and send me a play in token or at least the 1000 coins.
4 votes -
marvel jump in
Started the event and selected heroes for hire followed by speedy then was immediately sent back to the home screen when i try to re enter the event it says choose packets but only shows heroes for hire which i cant interact with
3 votes -
Continued Issue with June Rewards
When the rewards for June were sent out on July 1st into my mailbox, giving mythic rewards because of the mixup, I got 10 empty packs rather than packs from Marvel Super Heroes. I then got another message with 5 Marvel Super Heroes packs for my Constructed Rank, but I have not received the 5 packs for the Mythic Limited Rank for June. All gold and other rewards came through without issue.
3 votes -
4 votes
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Marvel Jumpstart event became corrupted after selecting the "Mutants" theme pack as my second pack.
After choosing the "Great Lakes Avengers" themed packet I chose the "Mutants" theme packet as my second choice and it sent me back to the home screen Upon re-entering the event I am left at the "Choose One of These Themed Packets" menu with my first packet choice on display but I am unable to hit "Confirm Pick" as the button is greyed out and nonfunctional. Neither Repairing files nor logging out and back in has remedied this bug.
4 votes -
Bug: Jump Into Marvel Pack RNG Error
Category: Bug Report
Platform: PC, iPad, iPhone, Steamdeck
Summary: Savage Lands packet appears in Marvel Jump In offers at a drastically disproportionate rate, limiting my ability to complete other packet playsets.
Steps to Reproduce:Play Marvel Jump In (Marvel Super Heroes pool) repeatedly across multiple sessions
Track which packets appear as optionsActual Results:
Over 23 sessions, Savage Lands has appeared as an offer option in 4 out of 7 confirmed offer rounds in my most recent session alone - approximately 57% of offer slots. It has been played 4 times to full playset completion. With a 51-packet pool, the…4 votes -
Not getting credit for cards played or games winned
Not getting credit for colored cards played or games winned.
7 votes -
Rank Season Error Bug
I was due to get my season rewards today. Since I was affected by the rank season error in June, I was given 5 packs for my limited rank but no gold reward and no card styles. For my constructed rank, I was not given any rewards at all, no packs, no gold and no card styles. It would be nice if this could be fixed and I could get my monthly rank rewards. Thank you very much in advance for your help!
4 votes -
Draft glitch causes 2 random cards to be selected if dragging a card when timer runs out
Windows 11. To trigger this glitch, click and drag a card during a draft, but do not let go or select it. While still holding the card, allow the timer to run out. The game will not select the card you are holding, but will instead select a random card (whatever the AI recommends). Now your user interface is glitched. You are unable to click or drag any cards in the next pack. Your only option is to click "Select Card" and take another card the AI suggested. At that point, normal selection is once again possible until you trigger…
4 votes -
Cards not displaying during draft
During a recent Pick 2 MSH draft, the cards simply weren't displayed. The system autopicked for me. I had to reboot twice.
3 votes -
4 votes
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Phantom Premier Draft entry bugged
Cannot enter this event. I was able to one time. Now it claims a "network error"
2 votes -
International Day of Play Free Phantom Premier Draft event - Network Error
Windows PC: "Network Error: Unable to Join Event. Please Try again later." for Phantom Premier Draft Magic: The Gathering Foundations Event. 6-3 placement. Only awarded one cosmetic and completely unable to rejoin the event.
4 votes -
Daily quests are not appearing
I have completed tutorial, unlock starter decks and so on. But I have no daily quests available.
I'm missing a lot of rewards here.
@WizardsCan you, please, provide some support?
thx5 votes -
Bug with card The Last Ronin
I was playing the Arena direct collector TMNT,
And my opponent plays the card The Last Ronin, and on the second step of the card, it says it mills 4 cards. My opponent had 3 cards in the deck but milled 0.
6 votes -
Jump in marvel error
I have paid the entrance fee of 1000 gold for the jump in marvel event, but the interface bounced me back to home screen. When I clicked again jump in marvel event I got this screen. I had chosen web slinging and another mono white deck. So the second deck is gone and I am unable to continue to play the event.
3 votes -
Marvel Jump In . After Choosing my two packs, got stuck on pack select screen.
I'm experiencing a bug in the Marvel Jump In event that other players have also reported. After choosing my two packs, I was kicked to the home screen. When I returned, the event reset to "Choose Packets," but it only shows my first selected pack with no way to continue, go back, or resign. I'm now stuck, unable to play the event, and have lost 1,000 gold.
3 votes -
Marvel Jumpstart Pack Selection Bug
On the Marvel Jumpstart, I picked the Squadron pack, and when I picked the Wakanda pack (which I had picked prior but was unchecked), I was returned to the front page. Coming back, the event was stuck mid-pack selection, like in the attached screenshot.
On a possibly related note, the Fantastic pack remains unchecked even though I've selected it twice.
3 votes -
Marvel Jump In Issue
Like many others, I am reporting the bug in the Marvel Jump In event. I picked my two packs and then the event kicked me out to the home screen. Upon returning to the Jump In event screen I see 'Choose Packets' again. My first pick is there, but there are no options for the second pack, nor can I can cancel or withdraw or resign. I spent 1000 gold on this, and can't proceed.
3 votes -
The cards were placed in the wrong places
I was using the phone app. In a draft my lands were placed on my opponent's side, my opponent's pet was in the middle, and both of our creature cards were stacked in the middle
3 votes
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