MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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265 results found
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Vanquish the week III achievement not recording MIdweek MAgic events when complete
Vanquish the week achievement not recording MIdweek MAgic events
1 vote -
ureni dragons not loading
ureni of the unwritten loads dragons to summon when he enters or attacks, ive noticed several times that some dragons arent identified and summoned. heres a pic.
And why is it so difficult add a bug? i am not an employee. i pay for a service. make it easier please. thanks.1 vote -
Jump into marvel heroes
I am having the same bug that everyone else is reporting, I went to jump in, selected, hired hands or something like that as my first deck. I then selected lethal as my second deck and the game kicked me out, when I return hired hands is still there but I can’t select another deck. Oh it’s street level villains,
I also have the bug jump in that when I win twice, the game retires me out of the current jump in and I have to start a new one,
Additionally I have the issue where I can only play…
2 votes -
Marvel Jump In Bugged
Marvel Jump in picked "Iron Man & Geniuses" then was brought back to the main screen. When I went back it showed "Iron Man" as my first pick but the button was grayed out. I repaired game files and went back, it was still bugged.
I opened it on my tablet and I was able to continue and I picked "Geniuses " again and it bugged again, tried Uninstalling and re-installing and it was still bugged.
Did it on my phone and picked "Fantastic" as the 2nd option and it let me in and play. I had already picked "Fantastic"…
2 votes -
Marvel Draft logged a win as a loss
I won my most recent game (opponent conceded) but the Draft screen indicated that it was a loss.
I'm using the PC version through Steam.
2 votes -
jump into marvel packet selection lock
The bug which I think you are aware of with Jump into Marvel getting locked on the packet selection screen triggered for me with HYDRA and another monoblack pick, I think madness.
2 votes -
Jump into Marvel
I paid the 1000 gold, made a deck and started to play. I lost the first game, then I won second and third. After this I was kicked off like I was losing 3 games. The rule is keep playing until you reach 3 match losses, well this is not working
2 votes -
SHOOT the sh continue with hexproofed target
Look as last game k thx
1 vote -
Cannot complete package selection in Marvel Jump in Event
I am having the same issue. I selected my second pack in Marvel Jump in the. It kicked me. When I go back to "complete" the second selection it only shows me one pack I chose and nothing else to finish it. Kind of frustrating. I can't even resign to do another one.
1 vote -
jump into marvel is bugged for me
Jump into marvel, won two games, left and closed the game, reopened, my gold is gone but I'm not in the even anymore. Hope I get a refund for this pretty please.
2 votes -
Jump In Bug
I cannot pick my second pack in Marvel Jump In.
2 votes -
Why do i get disconnected and permahung during drafts i pay for?
I play draft, I purchase gems, I'd like to play the games I purchase. I get permanently hung at connecting even though I'm streaming multiple devices simultaneously with no issue during the middle of my draft games only to come back and have a loss. I ask for reimbursement, I just want a fair shot at what I paid for
1 vote -
Marvel jumpstart bug
Marvel Jumpstart bug
Running using the app on a PC. I entered Marvel Jumpstart using a token, picked my first pack (Mayhem). When I picked my 2nd pack (Returned) then the game went back to the intro screen. When I go back into Marvel Jumpstart it has a button to select packs. But it only leads to a dead screen as shown in the screencap.
I tried "Gather Local Files" to try fix it but it just brought me back to picking a second pack then the entire error happened again. I can't even redign and restart a new Jumpstart…
2 votes -
Perpetually disconnetion from server
Just loose a draft cause server disconnection. When try to reconnect my turn is finished so I loose my ninja turtle draft without playing!
3 votes -
Bug
I paid 1000 gold to jump into marvel and it let me pick my first pack but kicked me out when trying to pick second pack now when I go in it says the first pick and to pick a second but they're is no options now I can't even resign from it to try again to jump in im stuck and wanna finish achievements for marvel
1 vote -
Error claiming prize for month ranking
I tried to claim the prize for the month of June ‘26 (mythic level) but the app gave me 10 blu pack that gave me error when I tried to open. Is it possible to have them?
2 votes -
No season reward and rank not changing
My rank didn't change at the end of season and i didn't get my reward and no mail to ... already submited a ticket to support but i guess i received an automated response.
2 votes -
Error en draft rapido
Por un error del juego o alguna acción maliciosa de mi rival, durante un evento de draft rapido marvel superhereo, no puede lanzar hechizos ni visualizar las cartas en mi mano.
1 vote -
rank error
Got the message about the Rank error, got awarded 10 packs. However, they had the generic MTGA symbol, and when attempting to open them they just vanished into thin air. How do I actually get the rewards?
2 votes -
The game froze and I lost the match
The game froze and I lost the match during a premier draft game. I want my gems back.
5 votes
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