MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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362 results found
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jump start event
The midweek magic jump in! for me has bugged, i picked two decks and its givening me 27 lands it pretty much impossible to win a game with this deck, ive been trying.
4 votes -
Sparking and no daily quest
Sparking keeps appearing in “You have a quest to complete” every day, and the daily quests are not showing up—only the 15-win missions are appearing.
2 votes -
サカの俳句
ミッドウィーク（全知）で相手の呪文に対し、「サカの俳句」が使えない。
2 votes -
Orb redemption did not work. I've lost an orb and the redeemed card.
I tried redeeming an orb to get the card Grub, Storied Matriarch. I used the orb, then I could not find the card in my collection. I am using Windows 11. I've attached prints to show where the error occurred. Please help me out with this. Thanks.
1 vote -
Karn's Temporal Sundering
I cannot cast Karn’s Temporal Sundering. I have the mana for it and as far as i can tell nothing on the enemy board is stopping me. Has happened every game I have the carsd and mana. It happend in All-Access Brawl Modified Metagame Challenge please refound.
1 vote -
i hope you die
I hope you cheating sacks of **** all die and your employees burn in ****.
2 votes -
Elfhame Achievment not triggering
On mobile the Elfhame Holiday Achievement tasks is not triggering/tracking my progress. I’ve played over 10 games and am using a deck with 34 elves. I’m playing historic, but the tasks doesn’t specify that the games need to be a specific format.
2 votes -
wins not showing in event total 02.03.2026
Anyone else experiencing Lorwyn Eclipsed quick drafts not counting wins today 02.03.2026, only losses? Should be at 4-1, 2 wins yesterday, 2 wins today and 1 loss, only the loss is being counted
2 votes -
Game crashed and I got a loss in draft
The game crashed twice in a row playing the premier draft Lorwyn Eclipsed and it gave me a loss. The second crash happened when I played "tweeze" on an opponents creature and chose a mountain to discard.
2 votes -
Final Fantasy Premier Draft - Abrupt End
The final fantasy premier draft ended apparently with no countdown. I checked around 10 pm EST on 10/7/25, and it was just gone - I had been on Arena less than twelve hours prior, and there was no 'ends in...' note on the event.
Obviously, anyone who had an incomplete event at the time it was ended is owed a full refund in addition to the prize for their number of wins.
5 votes -
won match lost rank
I´ve already won a draft match but my the game minus my rank instead of turnning higher
1 vote -
2 votes
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game play switched from standard ranked to historic ranked
There is something wrong with the ranked system of the game. When I click ranked standard I am given a standard opponent for the first match. Then if you were to click the quick "play" button that is supposed to save the last type of game style you played IE if you were playing a brawl match then clicked on quick play it would start another brawl match with the same deck, well if you start with a standard match ranked then click the same play button again, you get a historic opponent your second match. At first I said…
2 votes -
Servers down during EoE release
Hi, I entered a ranked draft for Edge of Eternities around 12:15pm EDT on 7/29 and I was only able to make a few picks before the connection dropped and I was unable to reconnect to the draft. I don't even see the EoE limited events in the client now.
I'd like a refund for the event please (1500 gems).
8 votes -
Sealed event disappeared
I was mid way through an EOE Sealed when the app kicked me back to the main screen, and the event is no longer listed and my deck is gone
7 votes -
Game crashes during PickTwo draft in Win11 PC
The game crashed during a PickTwo draft event, In Win11 PC, and cost me the game and the draft. Seconds before crashing, the screen freezes, then continues for a second, then freezes again, and then crashes. It's the second time in 24 hs, so I'm not going to play events until I see this resolved. Too unstable to keep trying. Can you do something about it, please?
I can't upload the log or the image, I keep getting "Sorry, we couldn't submit your request" message. I'll try to upload them in a comment.1 vote -
MTGA.exe is not responding during Win11 PC PickTwoDraft
During a PickTwoDraft, on PC, Win11, the game crashed multiple times, and after I reopened it, the turn already advanced and I lost the game and ranking. "MTGA.exe is not responding" appeared several times, and "MTGA - Unity 2022.3.62f2_7670c08855a9" appeared once. I don't think I can give the steps to reproduce the bug. Just play until it crashes. Is there any way to determine why it crashed?
I also can't submit this message with the 3.1 MB .log and the 2.8 MB png or 0.3 MB jpg. This page says "Sorry, we couldn't submit your request."
I'll try to submit…1 vote -
Unable to spend tokens after ECL release
I can't change deck format or spend wild tokens since the newest update
2 votes -
don't receive my season rewards
it's the second time i don't receive my season rewards... last week, that was for the gold rank and yesterday for the platinum rank.
What should i do to resolve the problem ?
1 vote -
midweek event: jump in
I chose the Giant(WR), then the Elemental(RU), but the lands are 7 plains, 4 mountains, 4 Islands and 1 Steam Vents, while there are only 2 cards with hybrid mana is white
2 votes
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